Zomato — short delivery of chinese food ordered through zomato from chinese hut sector 41 noida

Address:

Chinese Hut, Ground Floor, Shivam Chamber, Opp Sani Mandir, Sector 41, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir/Madam,

I had ordered food from Chinese Hut, Ground Floor, Shivam Chamber, Opp Sani Mandir, Sector 41, Noida through Zomato yesterday for Rs.1483.50 and the Order ID was [protected] (copy attached at Exhibit 1). The order was confirmed by Restaurant Owner Mr. Vicki (mobile No. [protected]). Advised him not to make food spicy which he confirmed to do so.
Got a call from Mr. Dharmendra Kumar, Restaurant Manager that the food is on the way (Exhibit 2).
The food delivered at 9:55 pm by rider Deepak, mobile no. [protected] (exhibit 3) was momos only. This was immediately conveyed to owner Mr. Vicki (called him continuously 9 times from 2214 hours till 2306 hours for resolving the issue). Mr. Vicki said this was a mistake on the part of the delivery boy and was advised to lodge a complaint on my feedback (which I did).
Mr. Dharmendra Kumar, The Restaurant Manager also called saying that the original food ordered is being sent by another Zomato delivery boy.
At 1115 hours (exhibit 3) Mr. Deepak Kumar the Rider for Zomato delivered the food which was what we had not ordered. The food delivered was One Plate Chicken Noodles, One Plate Chilli Chicken and Chicken Sweet Corn Soup (exhibit 4) which was short supply than what I had ordered.
I tried calling Mr. Vicki on his mobile at 2321 hours and 2330 hours. There was no response from his mobile.
Called Zomato Bengaluru on [protected] at 0955 hours and Zomato Delhi[protected] at 2256 and 2257 hours no response.
Would appreciate if the above complaint is taken at appropriate level so that Zomato cannot absolve itself from its responsibility that food has been delivered and Chinese Hit Restaurant is penalised intentionally for their fraudulent services.
Manas Pattanaik, Noida Sector 78