[Resolved]  Zomato — short shipment and non payment

Address:	560076
Website:	zomato

This is ref. To my order number [protected] today morning. Order was placed on may 05/2018 at 8.43 am for a value of rs. 387.50. I got the message that order is confirmed. But when order was delivered one item (Poori) was missing. I contacted your chat centre for refund of my money that i paid through paytm. They replied after quite some time stating that they have given a credit of 260 (I don't know why is 260, because poori bill amount is only inr 221, is inr 39 is charity to me or a calculation error). I refused to take that because, i paid for poori and not for zomato credits. So i requested for the the cash back to paytm rather than the credits.

Then they said your policy don't allow that, i asked where is policy? Show it to me! Where is it written? But unfortunately no definitive answer then the stands changed that that cant make part refund to paytm, i said refund the full money, i will pay back what is genuinely due to you. No answer for that. Only saying that cant pay, in the mean time i am waiting for response from o2 help. If required i can provide the full transcript of the conversation happened today morning through your chat.

Its not the question of 221 rupees, which if you want you can keep it, and help your organisation grow by that. But its matter of principle, if there is policy and rule set by you then it should be known to the customer or else more importantly when a customer demands it it should be made available to them.in this case nothing happened. "its our policy take it or leave it" attitude.

My issue is i am not intending to use their app or service any longer and this credit what so ever given to me is of waste. You can keep it with you. Only thing that i will accept is inr 2221 credited back to my paytm account.

Looking for your intervention to resolve my simple issue by paying inr 221 into my paytm account.