Zomato — suffered heavy loss in processing partnership with zomato

I am running a take away restaurant located a gorakhpur, uttar pradesh. A zomato representative visited me and asked to tie up my restaurant with zomato and told me the benefits of the same. I readily agreed for the same and did all the necessary formalities. After few days i got a mail from zomato that my documents has been approved. The same day the representative visited my restaurant and installed the zomato software on my mobile and gave me the demo as how to use and illustrated about the software functionality. The very second day i ordered extra perishable food items that includes vegetables and non veg items worth rs 14358/- because as per the condition we have to deliver the items within 20-25 mins of time. To my surprise i started getting calls from my own clients whom i have told to order via zomato, as they tols that my restaurant is not showing live on zomato. Since then and it has been now more than 12 days my restaurant is not showing live on zomato. I have made numerous complain to customer care and to the local account manager of zomato but all in vain. The best part of zomato is they take the complain and they themself close the complain also without solving it.

Zomato order
Fri, jul 26, 10:48 pm
To me, vivek. Shukla

Dear partner,

Below documents have been submitted by the zomato representative on your behalf along with the signed contract :

1. Pan
2. Cancelled cheque
3. Gst document/declaration
4. Bill copy
5. Menu
6. Fssai form

We will soon get in touch with you once documents are approved for next steps to take you live on zomato online ordering.

Please reply to this mail if you have any questions or concerns.

Team zomato
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Zomato online ordering | documents approved
Inbox
X

Zomato order
Tue, aug 6, 12:00 pm (11 days ago)
To me, vivek. Shukla

Dear partner,

All documents have been approved by our team. A zomato representative will soon get in touch to take you live on zomato online ordering.

Please reply to this mail if you have any questions or concerns.

Team zomato

To manage zomato email alert subscription, click here
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Re: feedback for zomato - ios[protected]
Inbox
X

Nischal c
Thu, aug 1, 3:14 pm
To me

Nischal replied
Aug 1, 3:13pm
Hi manish,

Thank you for reaching out to us.

We are forwarding your request to the online ordering team and they will get back to you soon regarding the same.

Please feel free to contact us in case of any queries.

Thank you.

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Nischal c
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Manish srivastava sent a message
Jul 31, 2:20pm
Dear concern request you to please let me know the status of partnership application with zomato. Till date my restaurant is not live on zomato. I am trying to call the local representative mr. Vivek shukla, even he is not responding to calls and texts.
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[zomato] re: fwd: zomato web |19082308 | report error | | gorakhpur
Inbox
X

Siddharatha s (O2 help)
Sat, aug 10, 3:06 pm (7 days ago)
#- please type your reply above this line -# your request[protected] has been updated. To add additional comments, reply to this email. Siddharatha s (Zomato)

Gopika chauhan (O2 help)
Mon, aug 12, 10:44 pm (5 days ago)
To me

#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.


Gopika chauhan (Zomato)

Aug 12, 10:44 pm ist

Dear partner,

Thank you for reaching to us.

We regret for inconvenience caused. We would like to inform you that our team is actively working on your request to make your restaurant live for online ordering. This process usually takes some time.

Your patience and cooperation on this will be highly appreciated.

Regards,

You can raise a ticket through your zomato account, please find the attached tutorial on how to create a ticket via-
Zomato web app, zfb platform.

Instant service

Aug 12, 1:22 pm ist

Proplem not resolved yet... Only assurance and false information given just to close the complain.