Zomato — the delivery guy never delivered the order and customer support never responded back (i would think on purpose)
Supertech Livingston E1704, Crossings Republik, Ghaziabad, Uttar Pradesh, India
CCherry Blossoms on May 15, 2019
I'd order some stuff from zomato today.in the app my order showed delivered but i think they delivery guy messed up with my order i never received it. I try to get in touch with customer support, they said chat wait time was one minute but there was no response for half an hour and counting now. The delivery guy didn't pick up my calls the only time he did he was extremely rude to me! I tried hard to reach out to somebody in the chats, but it looked like they disconnected from the chat because i kept texting them but the chats just looked weirdly dead after a while. Extremely repulsed by this bad experience with zomato today! This wasn't fair at all!! First of all they mess with my order, delivery guy talks to me like he was doing me a favour delaying my order and so charitably bringing me the food, and then the only support i expected help from disconnect on me. Just cuz they realised there was a mess and they didn't wanna deal with it!!! I might just be one person. But i was a person who valued your services a lot, but even for a customer who just orders food, i was never supposed to be put through this!! This was emotionally hurting. And frustrating at the time you least expected it.
[May 15, 2019] Zomato customer support has been notified about the posted complaint.
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