Zomato — the delivery guy never delivered the order and customer support never responded back (i would think on purpose)

7 Reviews
Supertech Livingston E1704, Crossings Republik, Ghaziabad, Uttar Pradesh, India
 Cherry Blossoms on May 15, 2019
I'd order some stuff from zomato today.in the app my order showed delivered but i think they delivery guy messed up with my order i never received it. I try to get in touch with customer support, they said chat wait time was one minute but there was no response for half an hour and counting now. The delivery guy didn't pick up my calls the only time he did he was extremely rude to me! I tried hard to reach out to somebody in the chats, but it looked like they disconnected from the chat because i kept texting them but the chats just looked weirdly dead after a while. Extremely repulsed by this bad experience with zomato today! This wasn't fair at all!! First of all they mess with my order, delivery guy talks to me like he was doing me a favour delaying my order and so charitably bringing me the food, and then the only support i expected help from disconnect on me. Just cuz they realised there was a mess and they didn't wanna deal with it!!! I might just be one person. But i was a person who valued your services a lot, but even for a customer who just orders food, i was never supposed to be put through this!! This was emotionally hurting. And frustrating at the time you least expected it.

Complaint Status

[May 15, 2019] Zomato customer support has been notified about the posted complaint.
Complaint comments  6 Comments     Updated: Share0Tweet0


On 7th of May I have ordered 2intense chocolate milk shakes from Milk and Munch restaurant but I didn't get the correct order I want my money to be refunded on my account.
This was a careless attitude of restaurant and ofcourse Zomato company for their customer
Please resolve my issue as soon as possible
+[protected] This is the mobile number of delivery boy, who is not delivered the order & he is talking with me in third grade language.

Please return back my money & please take strict action against this delivery boy.
Service is too late, quantity less then actual quantity, don't have sense how to talk and drunked
I have ordered kaju biriyani and received white rice with kaju curry, when I asked them to take order back zometa guys are saying we are not responsible.
I ordered haleem from paradise. It accepted the order but after 30 mins customer care called me and told me that haleem is over in that restaurant and was saying not even a single item is present. So does that take 30 mins for them to confirm whether there is haleem in the restaurant or not and they wasted my money
Customer support is not replying
at all on support chat or emails. We are facing problems with bad quality order and no one is attending our money is getting waste. Look at swiggy they are so fast.

So shameful zomato

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    +91 83 7509 7031 [South]
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    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    Zomato - the delivery guy never delivered the order and customer support never responded back (i would think on purpose)