[Resolved]  Zomato — They deducted money twice for same order

Ordered through zomato app on February 14, 2022 at around 9 pm in madhapur, Hyderabad. Paid via phonepe. First time the transaction was shown successful in phonepe, money (140.50.) deducted from account, but in zomato, the order was showing unsuccessful. It showed that payment failed and was asking to pay again. So, i paid again via phonepe. This time also money got deducted. After some time, the order was showing successful in zomato app. But i didn't get my previously paid amount back. The order number is [T2202142103019588439172]. When will i get refund? Please solve this matter asap.
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Feb 14, 2022
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
 
2 Comments

Comments

Today I ordered 3 biryanis worth 569 rupees from zomato from mobie number
+[protected] address manit bhopal .My money was deducted twice from my bank account .please refund the amount

They deducted money twice for same order - Comment #4086848 - Image #0
Hi money was deducted twice on Zomato. I paid via gpay, money was deducted from account but the payment showed not successful, later I had to pay again. I since haven't received the 1st money back. Order no- [protected]

They deducted money twice for same order - Comment #4137816 - Image #0
They deducted money twice for same order - Comment #4137816 - Image #1

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