Zomato — wrong food delivered, refuse to give refund

Address:

F77/33, Sector - 12, Kharghar, Mumbai City, Maharashtra, 410210

Date of incident: 8th july 2019
Order number: [protected]

Full description of the incident:
I ordered a fire-me-up non veg pizza from mojo pizza via zomato.
They delivered a tex-mex (Veg) pizza.
When i got in touch with support and asked for a refund, they refused to give a refund and instead said they can give me zomato credits which i can use only in zomato.

This isn't the first time i've had an experience with zomato, and i don't wanna lock up 800 odd bucks in this # app. I'd rather use them in swiggy or some other app.

Not only did they refuse to refund the money, but the support agent even refused to email me the transcript of the chat where he refused me.

Desired resolution: get my money back in the mode it was paid (Bank account) and not zomato credits