Zomato — zomato agent removed my voucher intentionally; canceled my order by their own; delivered after 3 hours

Address:

House no 617, Ground Floor, Sector 52 near Artemis Hospital, 122003

I need assistanced because i am having a hard time understanding your chat executives. They are rude and misbehaved with me. Day before yesterday i ordered food at 7:30pm keeping grace time and guess what, it was delivered to me at 10:30pm, right after 3 hours.

I was on the chat with one of your executive and been chatting for an hour and without resolution, he/she canceled my order and disconnected the chat.

I again got in touch with a lady who as a token, gave me a voucher of 45.

I had another voucher of 627 rupees, which i used to place this order, and i wanted my refund.

Guess what then, she removed my that voucher as well from 1st november (Pathetic food and cold food it was).

This is pathetic and un-professional. There is no way i could reach you guys over the phone.

I am really unhappy. Why did she remove my voucher and it means alot to me 627rupee is not less.

I request you to please refund my money, not any voucher now, but refund my money in my bank account. Disgusting!!