[Resolved]  Zomato — zomato gold

Address:	Gurgaon, Haryana, 201304
Website:	www.zomato.com

Hello,
I applied a friends promo code for the Zomato gold membership and I guess when I went to pay with Paytm it took me to a link account page and removed the promo code. I contacted zomato less than 5 minutes after payment and they are neither willing to apply it or cancel the membership so I can redo this.

The code was applied and accepted, it was the app that reset it during payment.
It is not a matter of the money or the extra time it is about customer service not being helpful or a company not able to offer a solution to a simple problem and concern immediately raised.

The promo code is RITW3698 and without this person reaching out I would not have even bothered to subscribe.

Please help me correct this small matter. I will be following up and escalating the matter where possible to ensure that this glitch in the app or rigid non-refund no change policy is not just a way to cheat customers out of a promotion you offered. Even big ticket items like flights and hotels work with you on accidental bookings or issues if approached immediately.

This seems deliberately unhelpful.