Zomato — zomato is not willing to refund my money.

Address:

139, Sector 44, Gurugram, Haryana, Gurgaon, Haryana, 122003

Dear Sir/Madam,

Order ID: #[protected]
Amount: 190 Rs.
Payment Mode: Freecharge Wallet
Order Date: 17/05/2019 at 19:11

I had ordered Veg Hyderabadi Biryani and Paneer Baby Corn through zomato app on 17th May 2019 at 07:11 p.m. but instead of these two orders I had received wrong items (Palak Biryani and Palak Baby Corn).
I had contacted zomato customer care for 2-3 times and they promised a full refund in 24-48 hours, but they didn't credit my refund in freecharge wallet.
It has been 11 days since I didn't get my refund.
When will they refund my money?

I request you to please look into the matter and take immediate action.

Thanks!