[Resolved]  Zoom Car — overcharged

I have booked zoom car on 3rd dec 2017 for three days. I had booked for mini hatchback car (Ford figo). Zoom car failed to provide and forced me to accept hyundai i-20. When i received the car, it was already having many scratches. I had pointed out to the zoom car representative on location.

After three days when i returned car it was having a minor dent and scratches on left side fender. Zoom car representative has asked a big money 8000 rs for this small dent and scratches. I refused as such minor dent can be repaired at max 4000rs. This i have already made inquiries to mahindra service center.

I feel like cheated.
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Mar 9, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2018
Zoomcar Customer Care's response
Hello Sumit,

Greetings!

We are sorry if there is an error in billing. Request you to share us the booking ID at [protected]@zoomcar.com for us to have the issue checked on priority.

Regards,
Kiran.S
Complaint comments 

Comments

I unlocked the wrong pedl cycle by mistake and i'm not able to end my trip
Cycle no .101205... Money is cutting from my Account...
Cycle no 101205...
And refund my money as soon as possible..
I m unable to unlock my pedl cycle 101628. i m at salt lake, away from new town. if i dont get it unlocked immediately i would not be able to return it. pls sir, unlock it as fast as possible. i m stucked since last 25 mins. I would not be able to reach home. i m stuck here...

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