Zoom Car — Provided a damaged car, charging for the same | |||||
Booking id: jps6vg4cg Car: mahindra scorpio Date: june 2nd Location: gurgaon Booked by: shresth mittal Contact no.: [protected] Email id: mittal. [protected]@gmail.com 16/09/1992 We hired a mahindra scorpio on june 2nd till june 5th, and paid rs. 19, 076 in advance, which included fuel for more than 1300 km. The car was delivered at home and was inspected and approved by a company representative before handing over. The car ran for about 120 km after about 2hours of drive and then broke down completely. We had to stop in the middle of highway and were forced to find a mechanic and had to bring him to the location of car. He inspected the car and informed that the clutch plates were worn out. The car did not move at any gear and only revved. We discussed the same with zoomcar customer care, and requested refund but were informed that this is a customer handling issue and refund will not be possible. After 1 hour of discussion at the same spot, we were informed that the car would be towed away to mahindra service center in panipat, where the car will be inspected for 3days, and partial refund will be initiated only if the service report suggests some fault in car and not due to customer handling. We were offered a cab for one day for a 3day trip to manali, for which we would have to pay again. And then hire another cab by ourselves to delhi from manali and pay for it again. We requested for another car from a nearby center for the money already paid, but we were informed we would need to pay for the other car again. We had to watch the car till the tow truck arrived after waiting for about 2hours, and hired another cab ourselve from panipat for 3 days, paid rs. 16, 000 and completed the trip with 3 hours delay to schedule and major consequences. After inspection, we were offered rs. 10, 000 refund including damage charges and charges for 282 kms. The car was driven only for 120 kms by us, and the damage was by no means due to mishandling as the clutch plates could not have been damaged in such short distance without intention and extreme driving, which was not the case and could be verified by the gps and vehicle report. We requested for the service report and gps report and explaination but were refused. After complaining on public platforms, we received a call by a representative stating that the car was driven for 130 kms (Contrary to 282 kms previously informed) and that the service report would be shared (Which was refused earlier). Also, that as per company policy, no refund is made at all for car damaged by customers! There is absolutely no basis of communications being made and the company is contradicting its own statements. We are being charged for service we never used completely, for damage we never did. The company has caused considerable inconvenience and waste of time, and also is not ready to refund the money for baseless reasons. Was this information helpful? | |||||
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Zoomcar customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
I have been struggling since more than 4 days to get an update regarding my refund .
Every executive to whom I have spoken have different statements. You should have refund the whole amount against inconvenience caused by the vehicle. But still I am not asking for that if You want to deduct the amount for the distance travelled go ahead and make sure that all the deductions should be genuine and transparent .
Hoping to get my amount after discussing the same story again with another executive.
Every executive to whom I have spoken have different statements. You should have refund the whole amount against inconvenience caused by the vehicle. But still I am not asking for that if You want to deduct the amount for the distance travelled go ahead and make sure that all the deductions should be genuine and transparent .
Hoping to get my amount after discussing the same story again with another executive.
Still you want more time, not understanding why this thing is taking so much time . Just got an update that if the service report claims that car has damaged due to customer negligence no refund will be initiated .😄😄😄
2 days ago your executive told me you will be getting the refund by deducting the vehicle damage charges and kms travelled.
ZOOM CAR is great 👌🏻
Then it was better for me to not to call you at the time of break down and got it repaired within 4-5 hrs from a local mechanic who found the issue and was charging around 4-5 k
But no I did a mistake by calling you and had a 2 hour discussion and even then stayed with you vehicle and wait till towing truck came and took you vehicle safely.
And for all this I will be charged 19 k because I did a mistake of trusting on zoom car that you will definitely give some solution.
But I am just waiting and wasting my money by calling you .
2 days ago your executive told me you will be getting the refund by deducting the vehicle damage charges and kms travelled.
ZOOM CAR is great 👌🏻
Then it was better for me to not to call you at the time of break down and got it repaired within 4-5 hrs from a local mechanic who found the issue and was charging around 4-5 k
But no I did a mistake by calling you and had a 2 hour discussion and even then stayed with you vehicle and wait till towing truck came and took you vehicle safely.
And for all this I will be charged 19 k because I did a mistake of trusting on zoom car that you will definitely give some solution.
But I am just waiting and wasting my money by calling you .
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Greetings!
Firstly! accept our apologies for the inconvenience caused. As informed, we have escalated the issue to our concerned team to share the requested details at the earliest.
Regards,
Zoomcar