Zoom Car — refund of a booking not availed

Address:

411057

Hello team,

Zoomcar has not refunded my money for a booking which i did not avail due to incomplete profile verification. The message i got on my number was that my booking will get cancelled and refund calculated and processed if my profile verification is not done.

It was just today that i got a message that no refund will be processed when i called zoomcar to hear the same answer from the support executive and supervisors out there.

The reason of my incomplete profile verification is that i did not have a aadhar card to update in their app. The app clearly mentions that you need an aadhar card and dl to complete profile verification. However, if i read their policies in section member agreement it says:

B) member must carry and support zoomcar in capturing the image of any one out of following documents in original, as an additional document to be placed on records of zoomcar to justify his/her identity:

I) epic (Electoral photo identity card), commonly known as voter id; or

Ii) valid passport; or

Iii) aadhaar card from unique identification authority of india; or

Iv) government department (Including public sector undertakings) identity card; or

V) identity card of tier -1/2 universities, colleges, educational institutions, which contains photo and address both.

There is no provision in app to upload these documents except aadhar. Looking at the same i didn't call up zoomcar as the app told it will get cancelled and my refund will be calculated and processed. But after i saw the message today morning that no refund is due, i called up zoomcar and got the same answer from them.

This is the ticket ref 773686. Looking forward to your support and i am all the way good to take this to their ceo greg moran because its the matter of my hard earned money for which i am not taking just a sorry from zoomcar!

Regards,
Jawed
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