[Resolved] Zoom Car — security deposit & fuel charges

[Resolved] Zoom Car — security deposit & fuel charges

Y Yashu3719

Hi i am yaswanth, I have book a zoom car on 30st may 2020 & delivered it back on 31st may 2020. I haven't received my refund till now it has been 42 days which is far more than their refund policy details (15 days from the date of delivery). Initial days when i have contacted the customer care they have requested me to wait for a week and its been 42 days. When i have contacted the near by zoom car manager he said as per the yes bank issue he has requested me to wait for a week and it has passed 2 weeks more. I have been sending the mails to zoom car daily, but till now there is no response till now. Booking id:jps6nyl9e Name: yaswanth krishna Email-id: [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Aug 11, 2021 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Aug 11, 2020 Zoomcar Customer Care's response Hello Yaswanth, Greetings! We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are already working on initiating the refund and the amount will hit your account at the earliest. Regards, Appachu Zoomcar
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Yashu3719

Hi Team,

I haven't received any amount from Zoom car even after 5 months 22 days, I am not sure what is the delay in process their own policies. Looks like it is clearly a cheating & misguiding Indian consumers. Could any one please let me know how should i proceed further ?