[Resolved]  Zoom Car — unauthorized/wrong billing and overcharging

Address:

Bangalore, Karnataka

To the Concerned,

1. Refer to booking id JPS6FH0AC for the booking dated 20th Jan 2019-29th Jan 2019. I had booked the Mahindra Scorpio S4 for my journey and the pickup point was Sevoke Road, Siliguri which was later changed to Bagdogra Airport for the reasons known to Zoom car. Unfortunately, the car was to be collected from a site near to the Bagdogra airport and not at the Airport itself as it was informed to me over phone by Zoom car Customer service representative in the morning of 20th Jan 2019. Upon reaching the Bagdogra airport, i did not see any zoom car representative and no vehicle was in sight. I inquired from the zoom car support and i was told that it is near to the airport and not at the Airport itself and also i was told that as per the policy the vehicle can be parked within 5 kms Radius of the said pick up location given by Zoom car. However, no such policy/rule is applied while returning the vehicle.
2. At the time of collecting the Vehicle, i was shocked to see the condition of the vehicle. The model displayed in the Zoom car app at the time of booking was absolutely different with that delivered to me. As per the Vehicle registration certificate the vehicle is year 2017 manufactured but the interiors and the features of the vehicle delivered to me was completely different from Scorpio S4 2017 model. The Scorpio S4 delivered to me was surely not 2017 make but a modified taxi or cab. Please refer to the attached pics to substantiate the details.
3. During the course of journey, the engine of the vehicle was making more noise than normal and was finding it difficult to trudge across the hills where an Alto and similar taxi vehicles were making their way easily. This cleared me of any doubts about the model and make of the Vehicle.
4. The front left end mudguard was damaged owing to my fault and I had enquired for the replacement of the same from the authorised Mahindra dealer/ workshop in Siliguri. The cost of the new replacement was quoted as 3000INR but I did not take the risk of changing it at my own discretion. Please refer to the attached pics to verify the quantum of damage.
5. Upon returning the vehicle I was told that I will be charged for the damaged Mudguard but no amount was quoted to me. No other fault was discovered by the zoom car representative at the time of returning the vehicle. After few hours, I was charged 8000INR and no bill was produced for the same. The refundable deposit of 5000INR was siphoned off and extra 3000INR was reflected as an amount due.
6. I received many calls from the Zoom car representative and was pressurised to make the payment. I was also threatened to make the payment of outstanding amount failing which I will be served with legal notice and will be charged 18 percent GST over the outstanding amount. I requested for the breakup of the amount with the bills but my request was turned down saying it is against the policy of the Zoom car.
7. As per the consumer protection act 1986, it is the right of the customer to seek the original copy of the bill for the goods purchased or services used. The Zoom car policy is against the act and is condemnable.
8. Zoom car not only cheats its customers but also extort money by overcharging/wrong charging the customer. It lacks transparency and the customer support division of Zoom car is not there to help but to harass the customer and extort money by pressurizing the customer.
9. I hereby, appeal to all those who have suffered or been a victim of Zoom car service to come together and raise our grievance in Consumer court. It is usually very difficult for a single aggrieved customer to fight in the court and thus the company like zoom car continue to cheat and harass customer. But once the entire aggrieved customer come and join hands together it will lead us to a good fight for the right.
10. All victim of Zoom car services can connect to me through E-mail ([protected]@gmail.com). One step in this direction will lead all the aggrieved customer to justice and will prevent other many customers from being cheated/ harassed.

Regards,
Ankur singh
[protected]@gmail.com