Zotezo.com — Non receipt of product or refund for order placed on 17th january 2016

Website:

www.zotezo.com

I placed oreder with zotezo.com on 17th january 2016.
Your order #[protected]

Placed on january 17, 2016 11:05:24 am ist
Item sku qty subtotal
Mcp kitchen weighing scale mcp_kitchen7kg 1 inr 349.00
Mes finger tip pulse oximeter mes-011 1 inr 1, 600.00

They shipped both products seperately. The product that i have not received yet is mentioned below. The payment was made upfront. This order is prepaid.
Your shipment #[protected]

Order #[protected]
Item sku qty
Mes finger tip pulse oximeter mes-011 1
I have not received this product yet. I have filed complaint with zotezo number of times but they are just not providing me with any resolution. Kindly help me to get the refund of rs.1600.
Thank you
Vivek
[protected]
[protected]@gmail.com