[Resolved] Zotezo.com — wockhardt sugarchek advance glucometer with 10 free test strips and dr. morepen bp-02 automatic blood pressure monitor

Madhumita Tripathy

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110075
Website:	www.zotezo.com

Dear sir/madam at customer care @ zotezo.com,

1. Please refer my purchase order #[protected] placed on[protected]:36:12 for wockhardt sugarchek advance glucometer with 10 free test strips and dr. Morepen bp-02 automatic blood pressure monitor.

2. It is requested that the items may please be despatched and delivered at the earliest. I would like to state here that i had placed the orders in good faith and not to cancel them at a later date as the items are required for my ageing father in law.

3. I have gone through a few reviews of your organisation/website/concern in a number of websites on the net. The reviews are quite disheartening to say the least. It gives one an impression that your organisation is involved in fraudulent economic activities by not honouring the orders placed through your website. It would appear to someone who does a little bit of in depth analysis that your organisation is involved in economic offences/large scale financialscam.

4. Please be informed that in case of non materialisation/non delivery of the items for which i have placed the order vide the above mentioned purchase orders, i will be forced to initiate legal proceedings against your organisation under section 420 of the ipc besides filing a police complaint and informing the following to initiate criminal investigations into your economic affairs:-

(A) the prime minister's office
(B) ministry of finance (Company and corporate affairs)
(C) enforcement directorate
(D) directorate of revenue intelligence

5. I shall also be intimating the sunday times of india that since advertisement of your organisation was published in their newspaper supplement life of new delhi edition dated 18 feb 18, they would also be responsible for being party to fraudulent economic activities. They will be advised to refrain from carrying advertisements of e-retailers not making 'cash on delivery' facility available to customers.

6. The least expected from any organisation like yours is to ensure that calls made to customer care numbers are attended to in a reasonable time frame rather than not being attended to.

7. Hoping for an early resolution of my grievances and feedback from your side,

Yours sincerely,

Madhumita tripathy

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Apr 19, 2018

Complaint marked as Resolved

Zotezo.com customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2018

Zotezo.com Customer Care's response Dear Customer,

We would like to inform you as per your enquiry against the order no[protected] we have raised a complaint no HYV[protected] and we have already forward your issue to the concern department. We will arrange urgent dispatch of the product and We will get in touch with you as soon we receive tracking number against the order.

Apology for the delay once again.

We value your patience.

With Regards,
Zotezo Customer Care Team

Verified Support

Mar 15, 2018

Zotezo.com Customer Care's response We were having complain ticket of the customer, and as the order delayed we coordinated and mailed the customer as well and based on the customer's confirmation we kept the order with us and arrange the delivery accordingly. Now this order has already been delivered to the customer.