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Air India Express Complaints & Reviews

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Last updated Jul 1, 2024
Complaints 667
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Air India Express reviews & complaints page 25

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K
kamahabir
from Kotputli, Rajasthan
Apr 22, 2015
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NON CREDIT OF REFUND

Address: Allahabad, Uttar Pradesh

Kindly refer to PNR No Z3YXT Web Reference AIBE15846221 Issue date 16 Jan 15 I had booked two tickets in the name of Ms Neelam Sahai on AI 9815 (Delhi to Pantnagar) for 01 Feb15 and AI 9816 (Pantnagar to Delhi) for 04 Feb 15. The respective flights were both cancelled due to bad weather and the tickets were cancelled at T3 Terminal at Delhi Airport vide RTZ3YXT, WWW001/ 600/1653 16JAN15/IN/PID67800 dated 01Feb 15(scanned copy att)....
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E
electrotel
Apr 21, 2015
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REGARDING MISSHED BAGGAE

Address: Dakshina Kannada, Karnataka

Dear sir, I would like to inform you I am Mohammad shareef working in Saudi Arabia. Last wed. 15-April -2015 we travel from Manglore to Bahrain together my family when we reach in Bahrain we lost my one cartoon of luggage than we check in Bahrain together with Bahrain customs officers but we didn't get one cartoon than we make compliant you can get in attachment. From that day I am trying to get this luggage we didn't get any answer...
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M
mukul khare
Apr 4, 2015
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flight safety issues( servicing)

Address: New Delhi, Delhi

Dear sir one of my colleague was travelling in Flt No - AI 9602, Date of Tavel - 03 Apr 2015, Route - Port Blair to Delhi. he was sitting next to emergency exit and was feeling cold. then he saw frosting occuring on chair in front. the air was entering thru some gap. means door was not airtight or in our lingo... pressurisation seal was not intact. i would like to mention that i am a pilot myself with airforce so i am aghast how did this...
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Director - Staford School
from Jaipur, Rajasthan
Mar 31, 2015
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Baggage Theft and Harrasement

Address: Lucknow, Uttar Pradesh

We travelled with family (Mother Father son and 9 yr old daughter) from Lucknow to Udaipur by AI 412 and AI 471 on March 31st, 2015. We checked in two numbers of luggage and we received only one at Udaipur airport. The main baggage with all our clothes, cosmetics, medicines went missing. We were kept waiting for more than 2 hours at Udaipur airport by Ms Joohi and other ground staff without any proper assistance. We are constantly being...
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S
suhed
from Mettur, Tamil Nadu
Mar 23, 2015
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contaminated food supplied

Address: Dakshina Kannada, Karnataka

I was a passenger travelling for Dubai to Mangalore on flight IXE384 and the cheeses sandwich provided had a strand of hair in It. Air India express is one of the old airlines and such Qos is not expected. Awaiting some action to be taken against it....
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J
jai srivastava
from Gurgaon, Haryana
Mar 22, 2015
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Difficulty in recovery of check-in baggage

Address: Lucknow, Uttar Pradesh

Airport Authority AIR INDIA Dear Sir/s Sub: Difficulty in recovery of check-in baggage I have been a passenger on your airline for travel from Lucknow to Pune on 11.03.15. My seat number was 29A on flight no. AI 432 from Lucknow to Delhi while I was on seat no. 22A on flight no. AI 849 from Delhi to Pune. I would like to bring on record the fact that I have had harrowing experience in recovery of my check-in baggage containing...
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A
ashokkandoi
Mar 5, 2015
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refund money

Address: Mumbai City, Maharashtra

Sir, I am Akansha Kandoi. I had booked two air india return ticket from mumbai to cocin of 24th jan 2015. I had reported 55 minutes early before boarding time. So your manager Subash said he had already sold the tickets to a needy couple. And after that flight got delayed by 15mins. He said that either we can give you evening flights on same ticket or we can give u full refund of Rs.33000. So we prefferd to take refund. He gave us in writing...
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B
beevac
from Palackattumala, Kerala
Mar 4, 2015
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Loss of my hand luggage

Hi, I was a passenger in the Air India express(IX 474) on 27th Feb 2015 from Bahrain to cochin.After getting on the flight, one of the cabin crew took my hand bag from me, for the reason for finding space even if I told him want to keep it with me. He assured me it will be safe with him.When i asked about my hand bag the cabin crew told its been moved to the luggage and i have to just collect it from luggage collection area of Cochin airport....
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R
rgunathan
Feb 27, 2015
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Refund Delay

I have been cancelled my wife's return flight ticket from Tiruchirapalli to Singapore, date of travel on 16 November 2014. After successful cancellation, I haven't get refund amount until now. I have been called numerous times to theirs customer service and customer support numbers from singapore, but no one can solve this issue. They keep saying that they will forward this issue to the relevant authority and I am being asked call them back...
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R
rish220789
from Delhi, Delhi
Feb 15, 2015
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misleading information

Address: New Delhi, Delhi

I had my flight from New Delhi to Lucknow on 14 Feb 2015 (AI 811). For boarding, I was going to T-3 but just to confirm, i called up the Air India customer care number[protected] n inquired for departure terminal. The female exec. said that departure terminal for my flight was 1-D. I asked her to cross check it once again as i was doubtful of Air India to depart from 1-D but she confidently asked me redirect to 1D from on-my-way to T3....
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Y
yusuf1
Feb 15, 2015
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reservation seat raw

Address: Kasaragod, Kerala

Dear All This complaint is writing to inform you all that, my wife travelled from Mangalore to Dubai on SAT -14th -2015 from Mangalore flight number IX-383 Air India Express Ticket No K6UG8E. To Dubai .I Have Reserved as NSSB-FRONT RAW SEAT, SEAT NO:1 A. But your cabin crew informed her to go back to second raw, so I need to know the reason why she has been send to back second row ? Or Either you will refund my amount I pay for that seat?...
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R
rohini singh sisodia
from Bhopal, Madhya Pradesh
Jan 28, 2015
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Complaint and request for refund - delay of AI 130 from London to Mumbai on 22/23 January 2015

Address: Indore, Madhya Pradesh

I travelled with the Air India flight (AI 130) from London (Heathrow) to Mumbai (India) on 22 January 2015. The flight was scheduled to depart from London at 13:30 on 22 January 2015 and reach India on 23 Jan 2015 at 4 am. However, the flight arrived at 5.40 pm to Mumbai on 23rd Jan 2015 with a considerable delay of almost 14 hours. Moreover the entire experience and the response of air India was shocking and painful causing personal, financial...
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A
Amitt.upadhyay
Jan 26, 2015
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Need a Certificate of Air India AI 127 Delay

Address: New Delhi, Delhi

Air India Flight AI127 on my travel from Delhi to USA got delayed by 4 hours due to which I missed my connecting flight from Chicago to Indianapolis. I need a certificate mentioning the delay reason to show in the office. My etkt number is[protected]C1(Delhi to Chicago) and[protected]C1 (Chicago to Indianapolis). Please send it on my email ID [protected]@hcl.com....
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A
ajind
from Paravur, Kerala
Jan 24, 2015
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Disrespectful way of dealing with the important customers

Address: Kollam, Kerala

22nd January, 2015 VERY SERIOUS MATTER M/s. Air India Express Abu Dhabi Attn: The Customer Service Manager Sub: Disrespectful way of dealing with the important customers Dear Sir, I would like to invoke your kind attention in the following matter as well as expressing my extreme grievances for an immediate action. 1) Please be informed that I am a regular traveler in Air India Express from Gulf for the past...
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A
AR Bee
Jan 13, 2015
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Delay on Refund of cancellation ticket

Dear Officer, I’ve checked my Credit card statement, the amount RM 1, 246.84 haven’t refund yet. Booking number: QNTACM 5th Jan 15 - I’ve sent below email last week but there is no reply. 7th Jan 15 - I’ve called call centre said, the money will refund within 3 – 7 working days from date cancellation. 12th Jan 15 - I’ve called again the call centre and the officer said, the refund amount already approved also he...
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IreneLal
Jan 12, 2015
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Damaged Bag. Lost baggage. Delayed flight cost me a days salary loss.

1. On 20th December 2014 - I flew AI301 from Sydney to Delhi. When I arrived in Delhi, I found my bag damaged. It wouldn't stay upright and became useless. I had to buy a bag to carry clothes in. It cost me 8300 INR. I had written to Air India over several pages via online but haven't received a response. 2. On the 1st of Jan 2015 - I flew from Varnarsi to Goa. Flight AI696 was scheduled to fly at 1125 hours. It was a connected flight...
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R
rathshashank
from Haldwani, Uttarakhand
Jan 12, 2015
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Refund of Money for unbooked ticket

Address: Chennai, Tamil Nadu

Dear Sir/Madam 1. I am Shashank Shekhar Rath presently serving in Indian Air Force. 2. I had booked an online ticket for my journey of 11 Jan 2015 from Chennai to Delhi on 10 Jan 2015 at 0915 Hrs. I had paid an amoumt of Rs 9880 using online Bank Transfer option through State Bank of India. The ref No for transaction is BSBI[protected]IGOOKUHKI1. As per my Bank transaction details this amount has been transferred to account No[protected]....
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S
syedrizvi
from Hyderabad, Telangana
Jan 10, 2015
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Lost Baggage - International Flight(London-Hyderabad via Delhi) - 1st June 2014 -File no 44981 (Hyderabad)

Address: Hyderabad, Andhra Pradesh

Hi Team, I had lost my 2 baggages while travelling along with my family on Air India International Flight from London to Hyderabad (Via Delhi) on 1st June 2014..I was travelling back to Hyderabad on behalf of my employer Tata Consultancy Limited (TCS). I had raised lost baggage request at Hyderabad (File no - 44981 ) TICKET NUMBER : ETKT 098 [protected] Flight details - AI 112 from London Heathrow to New Delhi on 31st May ...
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Sukhpreet Sekhon
Jan 9, 2015
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lose bagges

Dear sir my name is sukhpreet singh . I travelled by flight -AI 123 air india limited 19 december 2014 delhi to milan. i missing my dipostive bagges . please sir identifiy my bagges and contact me [protected] and my brother no[protected] . i heartly thankful...
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A
Althafthayath
from Idukki, Kerala
Jan 6, 2015
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Hand baggage missing

Address: Kollam, Kerala

Dear sir, I am traveling on 13/12/2014 flight no IX 244 Doha to mangalore . I missed my trolley, my important certificates ( sslc, plus2, degree, I'd card, Adar card, marriage certificate, birth certificate, bank pass book, cheque book, pan card, driving license, atm card etc.. ) are inside the trolley. Please send reply ....
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