Air India Express Complaints & Reviews

Dear Manager I have cancelled the return ticket No. 0K99R7 before the date and waiting for the refund to the same same credit card. I have send a number of request to customer service but reply is that (we are awaiting the reply from authority") . So please give the refund without any further delay. [protected]@ebcdubai.ae [protected]@hotmail.com...

I have booked below 5 tickets thru my credit card and cancelled 4th of January due to change in route and was waiting for refund for the last 17 days. LA6Q9O - CHERIYATH MANOHARAN XIBWHE - CHERIYATH PREMANANDAN 4V0JVJ - CHERIYATH BHASKARAN 2KGCJB - KUNNIRIKKAL HARIDASAN 39QV7N - PUTHALATH USHA It is disappointing to see that no refund has been processed so far and which forced me to write to you with a hope that proper...

Dear sirs,

I would like convey my opinion about air india express as very poor customer support. 6 months has been passed after the below specified cancellation and I yet to receive the money from Air india express. We were living in the world where we keep accountability for each penny we spend and receive. However, they were constantly tracking the pending when you receive my repeated reminders and yet to find it. Please...

Hi, I have cancelled my return flight ticket and not yet received the payment back from Air India express. I have been following up with Air India support team for last three months, but no response or confirmation for my payment. I really surprise to see the way Air India treats the passengers. They are not able to check and provide the reply properly. It's one of the worst service in India and cheating....

This is to bring to your notice to all travelers out there to think real hard (not twice, but even more than that) before booking a ticket with Air India Express. I've booked an International Ticket & then my plans got just changed for some reason. From then on, I've been trying to postpone the ticket to a different date. I've been trying the website in which there is an option to "Modify" the date, but whenever...

I purchase a return ticket from airindia express web site on 02/08/2013 for travelling to and fro Abu Dhabi –Tiruvananthapuram, 11/10/2013 and 19/10/2013. The total amount o[censored]AE dirham’s 1503.59 paid through my credit card on the same day. Due to my leave issue I cancelled the return trip (19/10/2013) on 04/10/2013, the cancellation trip amount UAE dirham’s 639.75 not yet return to my credit card till now. I sent trail mail to air...

Confirmation number - DBUAZN. Refund Amount : 1, 256.96 AED Transaction done on 27/11/13 This is regarding a partial cancellation of Dubai - Trivandrum return ticket booked using my credit card. I have been writing emails to the customer support email address and they respond promptly that its with their accounts department and they are looking into it. But there is no further response from anyone. please let me know when I...

My father travelled from Amritsar to Dubai (IX 191) on December 19, 2013. We requested for wheelchair as he cannot walk without support. With great difficulty, we managed to get him a wheelchair at the Asr Airport. After he boarded he told the airhostess that he would need wheelchair when they land. Much to our disappointment and Inconvenience, the crew said they were helpless, did not even care to help him with luggage. He is an old man,...

I had booked my tickets for travel between Dubai to Mangalore on Air India express on the 2nd of June and the due date for travel was in October. Due to change in plans. i had to cancel my tickets on August 22nd and was told that the amount would be refunded back to me within 14 days time. However, after 2 weeks, i.e 4th of September, 2013 I got a strange reply from Air India mentioning that the ticket amount had already been refunded...

I booked a ticket under reference 4PWB8N from Tiruchirapalli to Dubai for travel date September 21, 2013. Booking was done on August 03, 2013. However on September 15, 2013 I sent a request for cancellation of the same. Following mail was received. Its been 4 months now and there is no sight of the credit. Incase credit has been made I should be advised of the date for me to check with my bank. I have sent several reminder to customer...

I had a problem in my online booking and I spoke to Air India express office in Trivandrum. The person spoke to me asked me to reach the cost of ticket in Cash and my passport. I sent my wife with required items and on reaching they said they need return ticket since its a tourist visa. I was on phone with my wife as the time was close 4.45 pm. I have told them that I will give the PNR of my return ticket or I can sent the ticket my mail....

I have cancelled this ticket on[protected] and my PNR no is ( HRRENU ). Due to some bad financial situation, I cancelled this ticket. But the amount was not yet credited to my account and the Bank they are charging me. I contact the customer service and they replied me that we they forwarded your issue to our finance department. More than 12 times I got the same reply which was not helpful to me. I don't know how long I have to...

I had cancelled my ticket on 23/07/2013 ( Confirmation number IDJ19Z ). Now its more than 4 months, i didn't receive any refund. I sent around 7 emails to customer support. They are just replying some issues on finance department, they are following up. Please do any necessary action... I am attaching my cancelled ticket......

Most of the times we are unable to book the tickets online. The following is the message: "Your transaction was declined by Cyberspace. Please contact call centre to complete your booking." We are forced to book through Makemytrip immediately after that. There is no call centre details on the net and the telephone numbers provided does not help. Is there any specific reason why we are put to such inconvenience? If...

My son about to aboard from Chennai to Colombo on 21 of Nov, 2013 but he was denied giving boarding pass by asking him to pay Rs.2000/- for excess baggage. He was carrying only 24.5 kg totally with hand baggage. Normally 20+7 allowed. We are very much doubtful that there is some fraudulent practices is going on in weight etc. And the wort thing is the counter staff was very rude with perfunctory....

Dear Sir / Madam, Gentle Reminder. Jayakumar [protected]@hotmail.com Topaz Energy and Marine Confidentiality Note This message, including any attachments, is for the exclusive use of the addressee(s) and may contain confidential/privileged information. If you are not the intended recipient, any use, storage, disclosure, distribution or any action taken or omitted to be taken in reliance on it is prohibited...

I cancelled booking ref. EVHXZ9 by Air India Express on June 28th, 2013. When followed up on the status, AIE customer service informed that the payment has already been transferred to my account but when I checked with my bank I found that AIE has not transferred the refund amount. Then the AIE Customer service informed that that matter has been advised to their Finance Dept. but there after no response to emails no. I am totally disappointed...

I am Abdul Shamnad booked ticket for me and my wife through online. for me an up and down ticket from London Heathrow airport to Cochin and for my wife Cochin to Heathrow for 14th August. (PNR : H921B). then I extended this ticket to 26th October. on 24th October at 4.30 IST, I called Air India Customer Care cell to make an enquiry about extension procedure and notional charges. i enquired them that will the ticket hold for 10th of next month...

See the below email date & other details :-

----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: &apos;Shijuraj Kolayadathuparamba&apos; <[protected]@yahoo.com>
Sent: Saturday, 31 August 2013 11:18 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND

Thank you For choosing to fly with Air India Express.
On going through...

Respected sir, Today early morning my son Mr.Mehardeep Chhaykar was supposed to fly to Dubai on flight no-IX-191and attend an exam tomorrow after playing a Rajiv Gandhi international cricket tournament in Panchkula. He had no luggage of ant sort other than his cricket kit and and a small attache with 3 pairs of clothing.The person on duty after seeing his passport with visa of different country stamped demanded Rs-100000 without receipt...