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Homeshop18 |
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26 Reviews
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Basil Fernandes 
Send email
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sending wrong goods and now undue delay in refund of amount
Friends,
non refunding of amount against order company failed to supply
i had done online booking for onida mobile (product code-G480) costing Rs3699/- in Nov-Dec08, by online booking the product and paying the cash on delivery of parcel by courier TNT ( DO 996 033 991 ww )on 18/12/08.
but on opening the parcel i was shocked that Homeshop18 sent me inferior mobile model G-460 costing Rs 500 less and still charging me for the ordered product. With great difficulty they agreed to collect the parcel without me having to pay the courier, as it was mistake on their part, subsiquently i again approached customer care in FEB2009 on their toll free nos to inquire why they are not sending the correct product, every time they apologised for the delay but did nothing to solve the issue. After multiple follow up they agreed that the correct product is not available and that i will receive the refund cheque of icici bank made on 4th april 09 within 7 days, and that the said cheque will be delivered by registered letter of indian post. However till date 06 may 09 i have yet to receive the refund letter, in spite of phoning them again and again.
my advice never SHOP WITH HOMESHOP18, or be prepared to pull them in consumer court to claim the refund money with interest + various phone expenses if you have the bills + legal expenses and for the mental torture thus suffered, since that is the only option the company has left for me to exercise
addendum
the various complaints registered by homeshop18 customer care are 777478 then 1020963 on 4/2/09 then 1458105 on dt 4/05/09 and may be many more to go...
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 25 Comments |
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Comments |
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non refunding amount against order not supplied by company - Homeshop18 sir,
i had done online booking for onida mobile (product code-G480) costing Rs3699/- in Nov-Dec08, by online booking the product and paying the cash on delivery of parcel by courier TNT on 18/12/08.
but on opening the parcel i discovered that Homeshop18 sent me inferior mobile model G-460 still charging me for ordered product. With great difficulty they agreed to collect the parcel without me having to pay the courier, as it was mistake on their part, subsiquently i again approached them in FEB2009 on their toll free nos to inquire why they are not sending the correct product, every time they apologised for the delay but did nothing to solve the issue. After multiple follow up they agreed that the correct product is not available and that i will receive the refund cheque of icici bank made on 4th april 09 within 7 days, and that the said cheque will be delivered by registered letter of indian post. However till date 06 may 09 i have yet to receive the refund letter, in spite of phoning them again and again.
my advice never SHOP WITH HOMESHOP18, or be prepared to pull them in consumer court to claim the refund money with interest and also phoneing + legal expenses and for the mental torture thus suffered, since that is the only option the company has left to me exercise
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addendum
the various complaints registered by homeshop18 customer care are 777478 then 1020963 on 4/2/09 then 1458105 on dt 4/05/09 and may be many more to go...
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Dear Mr. Fernandes,
I sincerely apologize for the inconvenience you have had while shopping at HomeShop18.
On behalf of Homeshop18, I would like to re-assure you of all our help to resolve you complaints as we are committed to provide our customers with a completely satisfying shopping experience.
The details of your complaint resolution are as follows;
As per our records and as re-confirmed by you the cheque has been realized on 11th May, 2009. Unfortunately the delay happened in transit. Hope you concern has been adequately addressed and you will give us a chance to service you again
If there is any other query or question, please feel free to write to me directly at my email id - Sourabh.s@homeshop18.com.
With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18
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Dear Mr. Fernandes,
I sincerely apologize for the inconvenience you have had while shopping at HomeShop18.
On behalf of Homeshop18, I would like to re-assure you of all our help to resolve you complaints as we are committed to provide our customers with a completely satisfying shopping experience.
The details of your complaint resolution are as follows;
As per our records and as re-confirmed by you the cheque has been realized on 11th May, 2009. Unfortunately the delay happened in transit. Hope you concern has been adequately addressed and you will give us a chance to service you again
If there is any other query or question, please feel free to write to me directly at my email id - Sourabh.s@homeshop18.com.
With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18
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I had purchased a 8 MP digital camera and after receipt of the same i found that it is not of 8 MP it is of 2 or 3 MP max. After that i had immediately called the home shop 18 customer care and lodge complain for refund and they have assured that they send the refund with 15 days. But now it more than 3 months have been passed but i had not received the refund till date. I had personally called to customer care daily twice but i am not receiving the proper/conviencing reply. My service complain no. is 1322969.
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Dear Mr. Rachh,
I sincerely apologize for the inconvenience you have had while shopping at HomeShop18.
On behalf of Homeshop18, I would like to re-assure you all of our help to resolve you complaints as we are committed to provide our customers with a completely satisfying shopping experience.
The details of your complaint resolution are as follows;
Further to our telephonic conversation, the refund cheque sent through Indian Postal Services has not been received by you. Hence, we are dispatching you a new cheque and the same shall be delivered to you in 5-6 working days.
If there is any other query or question, please feel free to write to me directly at my email id Sourabh.s@homeshop18.com.
With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18
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sir
plz. give me wespro service center address in indore m.p. becose my mp3 plyar and camcoder cratting some problem since two month's.
shailendra kaushal
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Dear sir
we purchase a DVD player of intex modle no.R-195 by order no.701325666 on date 1869.After 1month this set take a problem i.e stop playing disk after some time. from your inquery off. we took a no. of intex care service center M/s.Kansal computers in sangrur 148001 (Punjab). But they said that it has not proper paper seal and refuse to solve our problem.They said you purchase it directly so we can't help you.
Sir please solve our problem to avoid further query we are thank full to you
yours sincerely
Raminder paul sangrur
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Sir,
This is in reference to order No. 701419302 dated 20/7/09, sub-order No. 71467317, account No. 74099 towards purchase of SpyCam Pen with AV recorder SPYPEN 4GB (Code MY7-SPYPEN-AMS-4).
The above-mentioned item was delivered against cash payment on 30/7/2009. Unfortunately, this item has gone out of order on 12/8/2009. I made complained on 13/8/2009 for non-functioning of the SpyCam on phone number 18601800918 and I got reply that the concerned engineer will attend the problem with in 2-3 days. But, no response was there. On 20/8/2009 again I contacted on the same number; they gave me another contact phone number 04024745672. As per discussion on this phone number, (7.27 PM on 20/08/09), I was asked to send back the SPYCAM for replacement to HS 18.
On 21/8/09, I again made a contact to HS 18, they asked me to send back this item for replacement to “AMS Exporters (AMS Online), Shop No. 5.1.750/7, Hari Das Market, Bank Street, Koti, Hyderabad, 500001”. They also gave me courier Phone No. 18004259999 to collect this item from Bikaner. But, this courier company (TNT) bears no office in Bikaner. Again I made a contact to HS 18, they peoples asked me to send the SPYCAM by any courier from the Bikaner and to mail the courier receipt for getting the payment.
As per advice, I am dispatching the SpyCam to above-mentioned address and the receipt will be sent to you for claim purpose. I here by request to replace the item at an earliest.
Yours sincerely,
(Manjit Singh)
Address: H. No. C-8 Surajpura,
Near KK colony,
Bikaner (Rajasthan),
Contact No. : 09460000618; 09828315254
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Dear Sir,
I had online booking of the product code no. 353-74 the mobile set. The order no. is 701494711 and I recived the product and pay the 6000/-Rs. on dated 19.8.09. But When the open the product as mobile then i see this mobile is totaly chinees set. In this set one seem port is not ready for work and not internet user as GPRS and 3G BSNL and not any parts sold at patna. So this Mobile set is unsufficiant for me. Please I request to yor for your agreement you return my mony and i send the set.
Mithilesh Bihari
Add.- Adrash Colony
west patel nagar road no. 6B, patna, 23
Mobile no. 9835490271
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dear sir..
mughy ye zanna hai ki hs 18 ka patna ya gaya m outlet hai ya nahi
plz tell me imadiattly .
aur agear hai to iska fone number kitna hai?
my number is 9097556293
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i buy the pendent of rs.1451. anayas shri ganesh bansuri pandent in panchdhatu its going to black & black.i want my mony back
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I don't get my product still now.My address is correct but still courier company saying that my adress is false. I am so upset with that.
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Sir
I have purchased a aptech Camcorder two month before.For a while it worked well.But after some times it creating problem.When the camcorder get started. it works smoothly, but while i m inserting SD Memory card in it, it indicate that the Card is Protact.Kindly solve my problem to avoid further query or give me details of any service centre at Varanasi.
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I don't get my product still now.My order is correct but still company saying that my order is false. I am so upset with that.
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My Fuji film 8 mega pixel Digital Camera A850 Serial No.8UM00477 Order No. 700902982 Purchase Date Feb 3, 2009 with 3 year Warranty(warranty card UN-Complete and bill or invoice of this camera is pending till yet ) has some technical problem .Please suggest or help me for repair it.
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Sir,
This is in reference to order No. 702351567 dated 03/01/10, sub-order No. 72447927, account No. 74099 towards purchase of SpyCam Pen with AV recorder SPYPEN 16GB (Code SPYPEN-16GB-MAR).
The above-mentioned item was delivered against cash payment on 07/01/2010. Unfortunately, this item has gone out of order on nex day 08/01/2010 I made complained on 11/01/2010 for non-functioning of the SpyCam on phone number 18601800918 and I got reply that the concerned engineer will attend the problem with in 2-3 days. But, no response was there. On 11/01/2010 again I contacted on the same number; they gave me another contact phone number s, 022 65282967 022 23006931 022 66396510 022 66587239. there are no response As per discussion on this phone number, (11/01/2010), I was asked to send back the SPYCAM for replacement to HS 18.
On 11/01/10, I again made a contact to HS 18, they asked me to send back this item for replacement margo enterprises room no2-d 3rd floor karanjia beulding no 374/378/380 nobelty cenima grant road (east) Mumbai, ”. They also gave me courier Phone No. 60009999 to collect this item from Aurangabad But, this courier company (TNT) bears no office in Aurangabad. Again I made a contact to HS 18, they peoples asked me to send the SPYCAM by any courier from the Aurangabad and to mail the courier receipt for getting the payment.
As per advice, I am dispatching the SpyCam to above-mentioned address and the receipt will be sent to you for claim purpose. I here by request to replace the item at an earliest.
Yours sincerely,
KHAJA MOINUDDIN
FLAT NO G-7
FAIZ COMPLEX
OPP RAMMANDIR
KIRAD PURA
AURANGABAD 431001
MAHARASHTRA
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I had purchased a whirlpool microwave through homeshop18 in July'2009 but starter kit and booklet which were part of package, yet to be recieved. I had made several complaints ( as much as 25 ) to customer care cell of homeshop18 but everytime they come up with steriotype reply that your complaint has been forwarded to authorities and kit will be delivered in a week time. But after 08 months status is same. I have recently changed my house & my new address is as follows
C-1-22, CNGC Colony (PH-1)
Magdalla Dumas Road, Magdalla,
Surat-394518
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Sir,
Now enough your services because you know that i purchase intex mobile prduct code-in6611, when i received this phone not ok condition then you return this product but till date not found any reply through end. when i contact your executive they was given every next day time and not solve my problem. I buy this product for uses not for morgages. Now enough please reverse my amount immediately and taken action regarding this product. If you not taking action immediately then i will go to consumer court for futher support. This is my last warning.
My product in vocice no- 702607189.
complaint no- 3435747.
thanks
sanjay
9911209059
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Too much deley in delivering odrered product, very bad survice
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Basil Fernandes
Basil Fernandes
Anshu Kumar
