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IRCTC |
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45 Reviews
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Bala Nagesh S 
Send email
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Waiting List E-Ticket automatic cancellation
Dear Sir/Madam,
This compliant is with reference to one of the rules that is being followed in IRCTC for the Waiting List category of E-tickets.
When a consumer's E-Ticket booked in IRCTC for a travel in a sceduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will get cancelled automatically. If that person travels with that ticket, he is just regarded as ticketless passenger.
I would like to strongly advocate against this rule. Because, while booking the E-ticket, the passanger is paying an extra reservation charge. Why not the E-Ticket is given the same options as that with the tickets reserved at the counter. Why not the E-ticket waiting list is also allowed to be in the queue and to get cleared even after the chart preparation?
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 44 Comments |
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Comments |
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I-Ticket is already option given for the above complaint. If this is the issue person should opt for i-ticket rather than e-ticket. we can courier to our address of i-ticket
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When a consumer's E-Ticket booked in IRCTC for a travel in a sceduled train is happened to be on waiting list category at the time of booking and if it status is 'Waiting List' at the time of chart preparation, the E-ticket will get cancelled automatically. If that person travels with that ticket, he is just regarded as ticketless passenger.
Pse change the rule and make e- ticket also inwaiting list so that passenger will have a favourably effect on it
thanku
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I Agree with the mail send by Bala Nagesh.
Please do some changes so that the E-waiting list tickets can also come under waiting list after chart preparation.
Thanks and regards
Ankur Bhargava
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I also agree with the complaint.
There must be some changes in this rule.
This seems to a big loss sometimes, as people are highly dependent on their railway tickets, and such a partial rule, impacts big plans.
There should not be any difference in the waiting tickets, whether it is done at counter or e-ticket or i-ticket.
If the facility is provided, let the people use it fully... else close such facilities.
Thanks,
-Maloo
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True. The rule has to change. I had a Waitlist 2AC e-ticket and the same did not get confirmed at the time of chart preparation, even though the status was WL 2 and WL 3. We hoped that it will get confirmed to RAC. But it did not. I was shocked to see that people with tickets booked at the counter or with an i-ticket got confirmed with WL 112 nos and more. I also came to know that the PNR generation is diiferent for e-tickets and counter tickets and preference is first given to counter tickets in WL category and not e-tickets. Hence if you have an e-ticket with WL status, don't book it. The possibility of it getting confirmed to RAC or confirmed status is rare. If that is so, then Railways should remove the option of booking WL status tickets from the e-ticket module. We will save some money. Manoj Warrier, Mumbai
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absolutely true...
i think the railways have an entire concept foe themselves...
we spend more on e ticket and yet are given preference in the last...
i think the railways should look into the matter with more of a concern and better stabilizing approach rather than acting on with the same process whickmakes no sense or just cancel your irctc because it dosent help the way we expected it would.
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IRCTC has a reason here. A majority of the Waiting list passengers donot travel. So auto cancellation is a useful and a must feature for these people. Hence I propose there should be an option in IRCTC website to choose if we wish to hold the ticket. By default, you can auto cancel the ticket. But when a customer explicitly asks the IRCTC to hold the WL ticket by not AUTO CANCELLING the ticket, this ticket should be of equal importance to the one, which one buys at the counter.
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Though now I am also a frequent traveller of Railway
and prefer to get booked tickets on irctc.com.
As I was not aware about the rules and e-ticket automatically
get cancelled, I travelled with the same and face lots of hardship.
I strongly feel that if e-ticket 'Waiting List' status could not be changed it should be stopped and after cancellation of the e-ticket all the money pai by the customer with irctc charge must be refunded to the customer.
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Agreed to Bala Nagesh S. Why booking option for waitlisted e tkt ?
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yes i m fully agree with the above complaints mainly auto cancellation of wait list tickets...der shud be option that whether u wan to stick wid dat or want to cancel instead of auto cancellation...
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I have complaint in IRCTC, I having 4 waiting list tickets on 10-June-2011 from Bhopal to Vishakhapatnam.I took e-ticket from sbi online Transaction ID:0347523186 and PNR No: 2550306269. i have complaint is as per irctc rule waiting list tickets are refund but, till my ticket money not refund in my A/c. and if any procedure is there so please mail me on my email Id.
So, I just requested refund my waiting list ticket money back to my A/c.
manoj kumar
manoj.prasad13@yahoo.in
tel:9966974087
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Dear Sir,
I am also against the rules of irctc reservation, E ticket WL should allowed in the coach as a counter ticket.
because We are paying extra charge to bank and irctc as well.
If there is no rule for allowing the e ticket WL. then please don't book the ticket of the passenger due this they have a hope that they will get travel.
but it happen a less.
or the passenger before 3 days so that he can book a tatkal ticket for their journey.
against the request of the passenger the Indian railway has taken a step of the stoping the eticket for 8-9 am in the morining.
but indian railway should also should take this.
kindly take the matter and should be appeal.
regards
suresh
09035335480
s.tailor2@yahoo.co.in
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i m also agree this complaint, plz allow to wating e-ticket is also valuable the travelling time...
Regards
Sumit Pathak
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wait list e tkt gets refund aoutomatically hence they can not travel wotherwise will be treated as without tkt.
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This is too funny at Indian Railway end. I faced the same situation of auto e-ticket cancellation. Waited for round 2 hours at railway station keeping my finger crossed to get my ticket confirmed and surprised to know about this funny rule. Why Funny www.irctc.com always send sms as well as mail for all transaction but for auto cancelled ticket. There was no cancellation information by SMS, e-mail, 139, Customer Care 011-39340000 or my ID at IRCTC.
My journey was of around 5 hours using bus and 4 hours using the train. I waited 2 long hours for the luxury I paid for. At the time of Chart preparation my waiting status was 10. when the train arrived I came to know that my ticket get auto cancelled and other's ticket get confirmed even they were higher then me in waiting list. Moreover I was offered standing journey by one of the TT by paying Rs. 1, 700 where as 1st class ticket is of only Rs. 800.
I fail to understand why I paid taxes since ages. Whatever happen I will not pay any Tax now onward as system is to help people from people contribution called tax and not to harass them. This is simply HARRASMENT. Moreover I am talking about our Capital's Railway Station "NEW DELHI".
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I totally agree with this. This complaint should be fought in consumer court and i think people will win this case easily as it is totally a farce rule which should be fought in the court against Indian Railways.
Regards,
Thomas
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sir
when i will book e-ticket from internet the ticket fully waitlist than we will how to go that day because the ticket will not valid, we will go station and return or go in general that time we lost more money that we say that wait list booking will stop or give the valid w/l ticket to we travell from that ticket.
from
parveshkumar
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sir
who is that person which made this rule?when we had paid full amount of ticket then why we can't travel from waiting e-ticket.you have to change this rule immediately...
and your IRCTC site is worst site in payment transaction .
you must learn from other trip website...
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If you have such a rule it should be mentioned on the ticket. Coming to know ot it at the last moment is traitorous. Mamata bannerjee, this is cheating and a daylight loot. I am shocked to know that in the last two years no sane person has addressed this. Does No Person in the Railways ministry have any brains?
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Has No consumer forum taken up this injustice with the High and Mighty? Are you all and we sleeping? Shame on all of us especially you RAILWAYS
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