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I take this opportunity to tell you my experience in using your site for booking railway tickets. I have been using it for quite some time. Many times I have not given my feedback, given the volume you handle and the slow ness of your servers. But at some point of time, you need to get into improvement mode to stay ahead, but you may think you have monopoly in your field. Please try to be more human sensitive and devise a pleasant outlook and operational motto.
Today, I have spent several hours trying to book one set of tickets using internet. The following information will tell you the pathetic situation your site gives to its dedicated users.
Expand Menu My Transactions
Booked History Print E-Ticket Cancel E-Ticket/Refund Cancelled History File TDR TDR History Refund Status of Cancelled Ticket Refund Status of Failed Transaction
Except item no. 3, all the amounts have been paid by the respective banks.your account have been credited with the same. Due to your obsolete servers, at the end of the session, some kind of message appers and there seems to be no going forward. except that you close the screen.
Other than what is above, I had to book paying money again, so as to book the tickets.when i contacted your 139, it is never giving you any option except train number, platform etc. no option to talk to any human. ok. after try 1800111139 , it will ring for some time, later close. you never get to talk.
today one occasion one operator from 139 gave one chennai number to solve my problem in bangalore, but after many attempts, the line never became operational.
Another point which you need to seriously consider.
When I ask for a booking of two lower berths when your system shows over 600 berths available at that point of time, you prefer to give upper berths and side upper berths and deny a lower berth inspite of the special request put in, even to senior citizens. then may i ask whom your system is reserving those lower berths to be given to, is there any secret system of allotment of lower berths?
Please i think you should be restructuring as far as service is considered, to make it more convenient to the traveller, instead of making the memory of travel a great problematic something and booking a ticket this kind of nightmare. I dont know whether you would read these or just allow it to go to the yonder, but if you are a person with some amount of proactive approach to the general public and realise that you are also a consumer when out of railway system, please give the foregoing a thought and the importance it deserves.
My money has been debited, but there has been no ticket, not once, but four occasions, today!