Comments
We want custmer care phone noumber. moniter display problem.
ho. no.5-3-71'ramalayam street.kukatpally, hyderabad.india.500072. [protected].
ho. no.5-3-71'ramalayam street.kukatpally, hyderabad.india.500072. [protected].
COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
Summery: Today it is 20.09.2008 And No Action on My LG Washing Machine Lying For Service At Your Esteemed Service Centre From 09.09.2008
11 Days of Rigorous Follow Up, And No Result
TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:
COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN
Dear Sir,
The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.
Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.
Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.
I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”
Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?
He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?
Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.
Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]
Summery: Today it is 20.09.2008 And No Action on My LG Washing Machine Lying For Service At Your Esteemed Service Centre From 09.09.2008
11 Days of Rigorous Follow Up, And No Result
TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:
COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN
Dear Sir,
The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.
Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.
Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.
I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”
Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?
He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?
Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.
Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]
COMPLAINT AGAINST YOUR AUTHORISED SERVICE CENTRE
Summery: Today it is 20.09.2008 And No Action on My LG Washing Machine Lying For Service At Your Esteemed Service Centre From 09.09.2008
11 Days of Rigorous Follow Up, And No Result
TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:
COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN
Dear Sir,
The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.
Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.
Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.
I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”
Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?
He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?
Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.
Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]
Summery: Today it is 20.09.2008 And No Action on My LG Washing Machine Lying For Service At Your Esteemed Service Centre From 09.09.2008
11 Days of Rigorous Follow Up, And No Result
TO:
All Senior Authorities/ Officers of LG Looking after Sales, Service & Customer Care
Sub: Absolutely Hopeless Response, Careless Attitude & Substandard Way of Talking Of Your Authorized LG Service Centre Owner
Ref: My LG Washing Machine Given To
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
On 9.9.2008 And Lying Unattended till Now On one or the other Pretext
Reference Of Documents:
COMPLAINT No. ASK 8C 90600069, Dated 9.9.2008
Customer Name: Dr. Kavita & Dr. Anand Bhardwaj,
H. No. 1702, Sector-8, Faridabad-121006
Ph:[protected], [protected], [protected]
Model & Serial No. WF-T 7012 EN/ 403 IL 000837 IN
Dear Sir,
The empathic behavior of your esteemed service centre owner has compelled me to write to you this letter. My LG Washing machine broke down about 10 days back & I lodged the complaint with LG who redirected the instructions to Faridabad Service centre & they picked up the machine for repairs at.
Intello Services,
2-J – 58, B.P., NIT,
Faridabad (Haryana) INDIA,
Phone No. 4104055/66, Mobile: [protected]
Who assured to repair it within a couple of days but after three days when I called up they told that they are attending it & will do the needful at the earliest.
The next day again I called & got the reply” Our workers are in the field, so I can not tell the status, please call tomorrow”.
The next day I was told that there was less supply of electricity in the area, so we could not do the needful, please call tomorrow.
The next day they told that due to heavy rains, we could not open the machine, please call tomorrow.
The next day the pretext was that they do not have the tools & equipments to open it, so it may take more time.
When I visited myself at the service centre It was lying unattended and since It was covered under the Insurance, the surveyor could not be intimated to go there to check it & get the estimate. Sir, the insurance surveyor can not take the photographs until and unless the machine’s related part is dismantled.
Two days back it was surveyed by the insurance Company, but ALAS, the parts are not available with your valued service centre.
Sir, I do not know how such a large Company like LG is handling the after sales services,
If this is the culture & tradition of LG, I shall be the last person to buy any LG product in life, rather I shall tell all my nearer and dearer the above painful response of LG’s service centers.
Can the senior top brass be informed about the third grade way of after sales & service machinery appointed by LG.
I have absolute shock when on calling second time in one day the owner Mr. Ved told “Aap ke saath deal karma to bahut hi mushkil hai.”
Sir, is it the right way to react to a consumer? Is the customer not required to know the status of his washiung machine which is lying with u for last 10 days? Every one can realize that the washing machine is one of the great necessities of a house hold. Then, should the LG service centre owner behave like that? Is the consumer his worker to whom he talked that way?
He repeatedly made an excuse saying that the LG Company does not have the spares used for after sale services. Do u know that if even a small part of the above complaint is published in a national news paper, the LG may come to an earth the same day?
Kindly tell your service centre owner Mr. Ved to return my machine to me as it is, I shall sell it to a scrap dealer & will buy the other brand new machine from other company whuich I have tested & found satisfactory in the past. This is the first LG appliance I tried and had a terrible experience.
Dr. Kavita &
Dr. Anand Bhardwaj
1702, sector-8, Faridabad (Haryana) INDIA
Ph:[protected], [protected], [protected]
i have lg ad5235 .i set password 1234 but now my cell is not unlocking by 1234
sir
i have a problem with my lg monitor tv.
i am getting any LG service center near to bandel.
so help to give me service for my monitor.
yours
Mister kumar sharma
p.o - Bandel
dist- Hooghly
west bengal
i have a problem with my lg monitor tv.
i am getting any LG service center near to bandel.
so help to give me service for my monitor.
yours
Mister kumar sharma
p.o - Bandel
dist- Hooghly
west bengal
LG Electronics — mobile lost
I have a mobile having prepaid connection [protected] is lost.I have complaint about that.LG Electronics — BSNL DATAONE
DEAR SIR,MY BSNL BROADBAND IS NOT WORKING AFTER MANY TIMES COMPLAIN TO BSNL OFFICE
[protected]
THANKS
hi i need software ana pcsuite for LGkp110 mobile for connecting internet in computer
I am unable to download games to my mobile LG KP110 .In LG site I see the internal memory is 64 mb (65536 kb) but in phone it shows only 1 MB (1024 kb).I'm using 1 gb MMC card. But I can't activated the downloading games & software of .jar exetions.headsets provided with the handset are not that good. No softwares or Games can be added to the mobile. Please reply back to my mail id if there is any possibility to access phone memory and add any games.
KG 800 mobile — Worst service by LG Service Centre
I have purchase KG 800 from Universal at Malleswaram around 30 Sep 07.(Now not warranty).On 07 Oct 08 I given my Set to Optima Mobile services at Rajajinagar with the reason for battery not working. First they have informed me that same battery is not available.They immediately put new battery and found the set was working OK.
Then they have told to purchase new battery which it was costing Rs. 884.00(incl tax). I wentback back for brining money and next day I asked them to check with other battery. They kept the mobile under observation and then they have told me that SMT (Rs. 551) and PCB (Rs 281) to be replaced and it was replaced.
Next day it was giving same problem then again I paid Rs. 884 for battery. Once I return to home again I found the condition of mobile as good as when I visited first time to Optima service centre. I doubt about the Service Centre persons whether they are really rectify the diagnosis or simply charged the amount for my visit. After paying Rs. 1716 for mobile which purchased before one year and some days still want some more money without proper rectification???
If this is the condition of LG mobile please tell me whom I can advice for the good mobile??
I am an ex-service person and living on pension where as I cannot afford thismuch costly bill without reason.
Please do some thing where I can remember LG the best in service also.
wat a phone man the lg kp 110 waste throw in garbage no games & no softwares works on it no modem driver but provided gprs not supporting automatic configuration its waste.
Hello,
Recently i bought LG kp 110 mobile. I dont know how to do padlock. reply to my mail id, if you know
Recently i bought LG kp 110 mobile. I dont know how to do padlock. reply to my mail id, if you know
Hi LG Team,
I am using your LG Product. I purchased LG KG 195 Model Mobile on 26th of January 08 in Univercell . I proud to tell you that i dint face any difficulties with this model.
But one thing is, i lost my head set and i m in search of buying the same, but i dint find in any mobile accessories shop. Can u pleae help me to get LG KG 195 Model Headset.
Awaiting for your reply
Thanks and Regards,
L. Charulatha
I am using your LG Product. I purchased LG KG 195 Model Mobile on 26th of January 08 in Univercell . I proud to tell you that i dint face any difficulties with this model.
But one thing is, i lost my head set and i m in search of buying the same, but i dint find in any mobile accessories shop. Can u pleae help me to get LG KG 195 Model Headset.
Awaiting for your reply
Thanks and Regards,
L. Charulatha
wher will get data cable for LG KP 110 .i cant got it whenthe time of purchersing
I HAVE LOST MY LG KG 300 WITH HUTCH CONNECTION YESTERDAY 11 P.M, AFTER THAT ITRIED TO PHONE, BUT RECEIVNG SWITCH OFF RESPONSE. I HAVE GOT BILL WITH ALL DETAILS.
PLEASE HELP ME TO LOCATE THAT...
PLEASE HELP ME TO LOCATE THAT...
LG KP 110 Mobile — not able to download songs or pictures
HI,I have bought the lg phone but i regret to say that i am not satisfied with this phone as i am not able to listen the songs which i have downloaded in my external memory though they are all mp3 format. i also approach the sales counter of mobile store they told they do not download there. how can i verify that. one more thing the songs store on my card can be heard if i use it in other phone. so is it that LG KP110 is not compatible for mp3 songs also.
i want to know the full details( manufacturing date, purchase year and warranty .. etc )about following model no. MONITOR as early as possible.
model no: 700E
SERIAL NO: 707NLXZ090506(MONITOR)
model no: 700E
SERIAL NO: 707NLXZ090506(MONITOR)
PLEASE SEND YOUR TECHICEN TO MY SHOP
ADDRESS : PREMAGENCIES
PANKAJ PLAZA SHOP NO-5/6
GONDHALENAGAR PUNE SASWAD ROAD
HADAPSAR PUNE - 411028
PHONE NO: [protected]
MOBILENO: [protected]
MODEL : 195NH4 RED COLOUR
COMPLAIN: DOOR DAMAGE
ADDRESS : PREMAGENCIES
PANKAJ PLAZA SHOP NO-5/6
GONDHALENAGAR PUNE SASWAD ROAD
HADAPSAR PUNE - 411028
PHONE NO: [protected]
MOBILENO: [protected]
MODEL : 195NH4 RED COLOUR
COMPLAIN: DOOR DAMAGE
LG Electronics — 22 inch flat (for Computer) 4:3 button not working.
Respected Sir,Subject: - complaint 22 inch fat (for Computer) 4:3 button not working.
My Self Sanjeev . I was bought 1 pcs. 22 inch Wide screen ftf (for computer) from your Authorized dealer location at jalandhar :-
Super Dot Computer
Show Room no. 1, 6 Cool Road
Opposite Bombay Palace, IDBI bank
Jalandhar.
[protected], 5054621
Tin Number – [protected]
Product Detail :-
Invoice number :- 1273
Dated :- 10/12/2008
Model No. :- L224WS
Sr.No. : - 806TPXV02066
Purchase Amount: 11900 (Vat 4% 457.69 + 11442.23)
My purchase date is 10th December 2008. But after just 18 hrs 4:3 wide screen button and function was stopped. It was very shock movement. I will manage if this problem occurred after 6 month or 1 year. When I try to contact with Super Dot Computer so his reply was “my aim was only sale ... I m not responsible for any hardware and system problem “, than he gave me Service station number. after 8 hrs one engineer come home at 12th December 2008 and told me “this is Switch Panel Problem, so give me permission for open the FTF, I ill change Switch Panel Part ”. Sir, how can I permission for open the new LG FFT... which is just 48 hrs old and under 100% warranty. The Service Station Owner does not agree to replace it.
Today is 16th December 2008... Still 4:3 button not working. Sir I want replace this unit not service /part change I ill pay full amount so why I repair it.
This is request you to release the order for exchange the defective product.
I am facing one more problem one dot (missing/blue color) is show on Right upper side.
Sir, I cannot want repair or any part change, I want just replace it .I am waiting your positive reply till 24st December 2008. Other wise I will 100% appeal on CONSUMER COURT on special CASE.
Sir, I am regular customer of LG, if I pay full amount and purchase product (WITH HARD BILL ) and product is defective so I have power to claim through CONSUMER COURT.
Thanks
Sanjeev
51/4 Doordarshan Enclave, Phase -1
Near Khurla Kingra, Wadala Chowk
Jalandhar. Punjab
((L)[protected], (M)[protected], (M)[protected])
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LG Electronics — Lodged complaint 5 days ago - no response
HII purchased an LG washing machine 3 months ago from Hyderabad. Unfotunately the water pipe has been accidently broken. I have been calling the customer services for the past 5 days. everyday on every call i have been assured that i will get a call back from the technician but no luck.
It has been escalated for the past 2 days now - my complaint number S8C91200453.
Now the latest is that the customer services number that i am dialing takes me to north India, wen they transfer me back to Andhra Pradesh branch no one can hear me! The telephones are not working. I asked the north india branch to ask the Hyd branch to call me back - the answer is that " no this is an inbound call centre" surely someone can call the Client back ????????
I have not seen this kind of a service before and i am absolutely sorry to say that LG has degraded themselves to this extent. We have just moved back to India from UK, i am amazed to see that how many times i have to call for a water pipe!
PS: i had similar experience with the LG TV as well.
The LG name & products are good... however i will not advice anyone to buy LG just because no one helps once you are in trouble.
I hope i get a response back atleast.
Harleen Gajria
Jubilee hills
Hyderabad