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Sony Ericsson - Service and repairs

 
1701 Reviews
User
  Apurv Singh
I had got the Joy stick of my Sony-Ericsson K750i repaired from a Sony-Ericsson service center in Gurgaon, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone, how ever he confirmed that the Cap of the Joystick was not fixed properly. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.

The Service station name and Add is
Mobile phones India
114, central Arcade, DLF City - II
Gurgaon - 122002
9891042595.


Complaint comments 1700 Comments     Updated:
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N
User
arun  
 
with reference, my mobile sony k550i (imei-35489301-654542-8)
has been stolen from my house . What is the way or procedure to find my mobile. R i want to lock my mobile
 
i bought a 380i and had a problem straight away ..antenna problem i went to the customer care and shown it they make it a problem and asked to get it replaced .after 20 days i got the new cell phone (replaced) and within 10 days i faced a new problem that was my phone's vibrator had a problem as vibration mode didn't worked.i again went to the customer care and asked for the problem they kept the phone for 2 days and when gave to me it had a the prroblem of togglekeypad as well ...i don't know wht to do ..but i want my piece to be replaced.
 

sound problem - Sony ericsson 790i

hi,
m vijay I have purchased sony ericsson model-790i.In this phone camera quality is so good but sound quality is not so good.In this phone speaker is not so good so incoming call not hear so good.
so what can i do?
 

REGARDING SERVICE CENTRE - Sony Ericsson Mobile W380i

Pathetic service from Sony ericrsson service centre (SHIVAM COMMUNICATION:HARIDWAR) My complaint is regarding model number:W380i, i purchased on 28.08.08 and within 2 days there was a problem of DISPLAY, submitted in service centre and got it back on 10.11.08, second day again it was sent to service centre due to the same problem occured, after asking for DOA NOW THESE PEOPLE ARE MAKING US FOOL AND NOT GIVING US DOA, AS PER SERVICE NORMS WITHIN 2 DAYS THERE WAS NO POINT GIVING THAT SET TO SERVICE CENTRE BUT WE AS A CUSTOMER ARE COOPERATING WITH THESE PEOPLE AND THESE PEOPLE ARE SIMPLY PLAYING GAME AND MAKING JOKE OF THEIR RESPONSIBILITY.
I REQUEST TO FORUM RTO SUPPORT ME AND HELP US OUT IN GETTING OUT OUR RS.8200 (WE WANT DOA CERTIFICATE FROM THE COMPANY) :waiting for reply
 
From,
vinod singh nagarkoti
h no 468/5 near khalsa cable network
parvatiya colony faridabad
haryana

To,
Sony Erricson,
India.

Subject : Please help me to track & find my lost mobile handset

Dear Sir,

I am regular user of vodafone and has been using the phone 9873350416 since last 1 and half years. On dated 25/11/2008, my
mobile was stolen and thereafter it is not traceable.

I have lots of my baby pics on my mobile. I want to track / trace and recover the said mobile connection along with data received on my SIM.

The importance of the data stored on the video clips is that I am having some important records and passwords in that mobile. The details of the mobile are as under :

- Make - Sony Erricson
- Model - W580i
- IMEI No. - 35243002-269133-4
-Purchased at
Hot Spot
shubham tower
faridabad, haryana



Thanking you,
Yours sincerely,
(vinod singh nagarkoti)
 

cheating - Sony Erricson W810i

hi

My name is Jothimani kanthan from Banagalore, i have bought w810i, from the begining itself there was problem in that set, service center people already have changed mother board, battery, software etc, still the problem was not solved, i thought they kept for 1 or 2 month do some magic and give to us. aug 15th i have handover my handset to service center, still i have not received my handset, customer services people telling my handset is ready go and collected, but the service center people not ready this happing for the past 3 1/2 i am scaring about these guys whether they have sold my handset?

I am really fedup with these guys

thanks
Jothimani kanthan.G
 
erffererf
 
plz dont get cheated by purchasing this fucking ericson mobiles...they are cheating people like anything...just simply we can name them as terrosists who had attacked mumbai recently...according to me those terrorists are much better than these idiots..hope u can understand how we r frustrated by the servicing peoples of sony..i had called them 64 times...i had given my mobile when it was in warranty n they made me to wait till the expiry of that...i am not going to leave them..i vl take some legal action on them..m ready to waste my money in this matter but doesnt matter...atleast some others can b rescued by this process...
kishore reddy
09008790679
 
ya its true. this model is worst. i have used 4 -5 different models of different company instead of sony but have not faced a single problem. I have just purchased this phone before 6 months and facing lots of problem from last one month. it is now not in a position to work. i have submitted to service station they have changed my motherboard and battery (which is very old). and still it is not working. when i asked to service station(Ahmedabad-navrangpura) for changing new battery they are escaping themselves by telling not having battery with them. i wont refer this company's phone to anyone.
 

Failure under warrenty - SONY ERRECTION P1I

Phone became dead during warrenty period itself and even after lapes of two and half months, their cutomer care centre of Lucknow, India is not able to repair it nither they have any concrete reply.
 

hands free not working properly - sony ericsson w810i mobile

I have purchased my mobile from subhiksha store in the month of march, since ystd the left side of the hands free not working properly, . now wat should i do my mobile is stiil in warranty period and i stay in malleshwaram. will that get repaired or do i get a replacement for it. wher can i contact for the service
 
i have purchased sony ericson k530i, display ip of this phone is not working properly i had been to sony ericson care centre salora international sector 34 a chandigarh but there service is disguisting whenever i go there they use to say display of this mobile is broken and part is not available here it will b available in 3 days when i again visit there they said come after week its nt available yet, , , they dont attend costumer poperly, , i request head of this region to pay proper attention to your care centre or open one or two care centre more ...otherwise stop selling your cell if cant give proper service..many people have complaints with your care centre at chandigarh..
thanx
siddhant
service type:warranty
9814825251
 
tell me about rss
 

Defective product - Sony Erricson K550i (Mobile hand set)

Dear Sir,

I have purchased the above product from City Collection, Nagpur, Bill no: 194 dt: 19/02/2008 (SNo: 304586wLBTM02w35). The product developed some malfunctioning in the hands free and the same was communicated to the authorized service centre for repairs / replacement, which has been agreed by the company but denied by the service centre (Accel Frontline Limited, Nagpur, Ph; 0712-2222903). The hand set is still with the service centre since 26/11/2008. Please advice.

Regards,

Kulwant Singh
 

sony erricsion is worst - Sony Ericsson

sony erricsion k850i handset Complaints - unfair trade practise by sony
Review all sony erricsion k850i handset complaints
sony erricsion k850i handset

unfair trade practise by sonysony erricsion k850i handset Complaints - unfair trade practise by sony
Review all sony erricsion k850i handset complaints
sony erricsion k850i handset

unfair trade practise by sony


i had purchased a sonyericsson mobile phone bearing model number k 850i from swagat sony ericsson advantage store 220/221 kunjpura road karnal.date of purchase is 02/02/2008.the imei number is 358874014862730 and the sr number is cb510te3gt.the phone developed hang up problem from within 15 days of its purchase and when i contacted mr lokesh of swagat from where i had purchased it, he asked me to show it to tara tele and mobile mela ram market karnal.they kept the phone and gave me after 2/3 days .the problem continued like this and ultimately i again visited them and first written repair request was recorded on 5/5 2008 seso8ttm10991.they said that software has been changed now its completely ok.there was again problem in phone and it became completely blank and second repair request was recirded on10/6/08..ses08ttm11290 and returned with set swap diagnosis.with an assuarence that it is fine now.but again on 18/7/2008 the phone developed problems with the touch screen and it again stopped working hence third and last repair request was recorded on 18/7/08 vide seso8ttm12060 .during all this they had even replaced the mother board but the phone did not function meaning thereby that there was a manufacturing defect in the handset and it was liable to be replaced that time.i am really sorry to inform u that inspite of tha fact that i have suffered huge loss in terms of financial and professional work, , the attitude of authorized dealer and other concerned persond with whom i was asked to make a complaint regarding this has been completely dissapointing rather humilating i should say .and it is quite far off from the professional standards expected from the representatives of such a big company.my endless reminders and visits to the authorized service centre tara tele and mobile have proved to be a complete waste of time.every time they ask me to come next week.on last friday they flately refused to help and said that talk to one mr sandeep suri of chandigarh head office.his mobile number is09779288948.i made a call on his number on last saturday and explained him everything.mr suri asked me to call him again on monday as being second saturday the status of the phone could not be verified from delhi being a holiday.on monday when i called him he started misbehaving by saying that i am not sitting here to take care of ur mobile and u can file a consumer complaint.i told him that i only wanted to know the status of my phone and when would i get it back.after this i have been calling him on his mobile but he dissconnects the phone after seeing my number.i wrote 20 odd mails to the customer care centre but only thing i got in terun was false assuarences and complaint id number.they delibrately delay the proceedings so that the warranty period may expire.and the most surprising thing is that the hanset was not working even after change of mother board.last month ie after a period of four months they again asked me to come and collect a new hand set claiming that they have replaced myne with a new one.but to my utter shock and suprise i found that some of the pictures in my mobile which i had downloaded from a particular web site were still there in the handset dating back to month of may 08 where as theyclaimed to have given me a new hanset in november 08.but again they lend a deaf ear to me.i even contacted their senior official mrs chaudhary on her number ie 01129207173.she also misbehaved and said that do whatever u want to.from 2nd november 08 i havent used the handset for more than 2 months.and now they have adopted cheatinf stargies against a already duped and cheated customar.i have collected news cutting adressing similar [problems of people suffering at the hands of sony erricsion people.it is really sorry state of affairs and i would suggest that these types of unfair trade practises should be placed under the category of criminal offences and customers should be compensated adequately.i have not only suffered loss of buissnes, mental harrasment besides financial loss of rs 20, 000.despite all this they are not admitting their fault and are not paying any heed to it.at last after making endless phone calls, emails and visits to service centeres served these people with a legal notice and hope to get justice via court.but crux of the matter is that dont buy sony erricsion handsets, they are faulty and if u commit such a mistake like i did dont expect anything from company.just serve them legal notice and then a complaint in consumer court.this is my sincere effort to create awareness amongst people against the unfair, corrupt and dishonest trade practices being adopte by sony erricsion so that someone else may not become a victim to their allurements...thanx
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i had purchased a sonyericsson mobile phone bearing model number k 850i from swagat sony ericsson advantage store 220/221 kunjpura road karnal.date of purchase is 02/02/2008.the imei number is 358874014862730 and the sr number is cb510te3gt.the phone developed hang up problem from within 15 days of its purchase and when i contacted mr lokesh of swagat from where i had purchased it, he asked me to show it to tara tele and mobile mela ram market karnal.they kept the phone and gave me after 2/3 days .the problem continued like this and ultimately i again visited them and first written repair request was recorded on 5/5 2008 seso8ttm10991.they said that software has been changed now its completely ok.there was again problem in phone and it became completely blank and second repair request was recirded on10/6/08..ses08ttm11290 and returned with set swap diagnosis.with an assuarence that it is fine now.but again on 18/7/2008 the phone developed problems with the touch screen and it again stopped working hence third and last repair request was recorded on 18/7/08 vide seso8ttm12060 .during all this they had even replaced the mother board but the phone did not function meaning thereby that there was a manufacturing defect in the handset and it was liable to be replaced that time.i am really sorry to inform u that inspite of tha fact that i have suffered huge loss in terms of financial and professional work, , the attitude of authorized dealer and other concerned persond with whom i was asked to make a complaint regarding this has been completely dissapointing rather humilating i should say .and it is quite far off from the professional standards expected from the representatives of such a big company.my endless reminders and visits to the authorized service centre tara tele and mobile have proved to be a complete waste of time.every time they ask me to come next week.on last friday they flately refused to help and said that talk to one mr sandeep suri of chandigarh head office.his mobile number is09779288948.i made a call on his number on last saturday and explained him everything.mr suri asked me to call him again on monday as being second saturday the status of the phone could not be verified from delhi being a holiday.on monday when i called him he started misbehaving by saying that i am not sitting here to take care of ur mobile and u can file a consumer complaint.i told him that i only wanted to know the status of my phone and when would i get it back.after this i have been calling him on his mobile but he dissconnects the phone after seeing my number.i wrote 20 odd mails to the customer care centre but only thing i got in terun was false assuarences and complaint id number.they delibrately delay the proceedings so that the warranty period may expire.and the most surprising thing is that the hanset was not working even after change of mother board.last month ie after a period of four months they again asked me to come and collect a new hand set claiming that they have replaced myne with a new one.but to my utter shock and suprise i found that some of the pictures in my mobile which i had downloaded from a particular web site were still there in the handset dating back to month of may 08 where as theyclaimed to have given me a new hanset in november 08.but again they lend a deaf ear to me.i even contacted their senior official mrs chaudhary on her number ie 01129207173.she also misbehaved and said that do whatever u want to.from 2nd november 08 i havent used the handset for more than 2 months.and now they have adopted cheatinf stargies against a already duped and cheated customar.i have collected news cutting adressing similar [problems of people suffering at the hands of sony erricsion people.it is really sorry state of affairs and i would suggest that these types of unfair trade practises should be placed under the category of criminal offences and customers should be compensated adequately.i have not only suffered loss of buissnes, mental harrasment besides financial loss of rs 20, 000.despite all this they are not admitting their fault and are not paying any heed to it.at last after making endless phone calls, emails and visits to service centeres served these people with a legal notice and hope to get justice via court.but crux of the matter is that dont buy sony erricsion handsets, they are faulty and if u commit such a mistake like i did dont expect anything from company.just serve them legal notice and then a complaint in consumer court.this is my sincere effort to create awareness amongst people against the unfair, corrupt and dishonest trade practices being adopte by sony erricsion so that someone else may not become a victim to their allurements...thanx
A
User
sahil  
 
thanx buddy for making it public .i heard such similar comlaints from my friends also.these sony erricsion people should be banned in india...i'll help u reach out more ppl
 
I completely agree with Rahul. I had bought a SE G502. I experienced the same problem like him. Exactly the same. So my advice is think more than twice before you buy sony erricson. I have'nt got a solution to my mobile. Humpyt number of email, calls...but all in vain...no use..all you get is empty promises which mean nothing to these cust.serv. guys..I had enough..
 

Camera and sound not working - Sony Ericsson

I had purchased a Sony Ericsson Mobile in June 2008. A few months later there was a problem with the display. I took it to the Service centre at Dadar and got it repaired. However, we realised that though the display started working the camera, which was working earlier, had now stopped working and yet a few days later, the sound also stopped working. I once again took it to the service centere on the 14th of November and was told that it should take about a week to get the part replaced and have it repaired. I left the handset with the service centre and have been continuously following up with them. On the 1st of December, I was told to call the toll free no. i.e. 1800-11-1800 and request them to send the part for repairs. I spoke to one Mr. Vijay and at that time he promised me that the part would definitely be sent to the service centre and I could collect my handset from there in two days' time.

However, after two days when I called the service centre, I was told that they did not get any part and it may take another 10 days. I once again called the toll free number and got a Mr.Amar on line. He told me that Vijay was not available and I should talk to him only. I left my number with him and he assured me that he would ask Vijay to call me. Towards the end of the day, when no call came I called again and this time got Vijay on the line. He denied that he told me that he would send the part and told me that I should call again to find out and cut the line while I was talking to him. I called again several times but nobody answered. Finally after my operator tried several times we finally got through Amar again and when I asked him for the name and contact number of some superior, he said that he was not able to provide this information. I told him that I had contacted my legal department and wanted to take the matter to the Consumer Forum and he just told me to go ahead.

I would like to get a confirmation to this note so that I could just go ahead.
 
hai my mobile is hanged and display is gon.k550i..please help me where to repaired
 

Handsfree handed over 22/11/08 - Sony Ericision K790i

Hi,

I had handed over handsfree on 22/11/08, in service center in jayanagar located in bangalore but till now there is no information about these & how long do u require to get the issues sort out. pls details below given by acknowledgement, confirm the receipt on the same & these mail was sent on 2.12.2008 but now there is no respone, they are saying that the handsfree is head office, u can just call after 2days. It is a warranty so u are not bother at all, i frankly say u that in my lifetime i wont purchase any in sony ercision mobiles/proudtcs & see to that any of my freinds also doesn, t buying these product

Imei/serial no: 353449024475503
Model : HPM-61/62
Vendor : Sony Ericsson
Item : HPM-61/62 stereo portable handsfree
party no : RLF50154
INVOICE NO : 2212
Machine status : wty

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