| |
Sony Ericsson |
|
623 Reviews
|
|
Apurv Singh 
Send email
|
|
|
Service and repairs
I had got the Joy stick of my Sony-Ericsson K750i repaired from a Sony-Ericsson service center in Gurgaon, but after 2 days of that the phone display went white, and when I took the phone back to the service center the manager refused to handle the phone he said that the phone may have got damaged due to the software getting corrupted or some problem in the main board of the phone, how ever he confirmed that the Cap of the Joystick was not fixed properly. The cold response from the the Store manager made me write to the Sony-Ericsson customer service mail id, how ever I did not get any response from them.
The Service station name and Add is
Mobile phones India
114, central Arcade, DLF City - II
Gurgaon - 122002
9891042595. |
 622 Comments |
|
|
|
Comments |
|
ihave purchased a sony ericsson z555 mobile but after 2 months my mobile suffering from many problems then i went to service center for repair my mobile .there is a probleme in some buttons of keypad but they take lot of time to repair my mobile ie.20 days have passed but still they have not repaired my cell phone. why their service is very slow ...i request to you to provide fast services to costomers ...i am from india..state:haryana...city:panipat...
plse take steps to provide better service...
i will be very thanksfull to you...
my name:mayank khurana
service center name:naveen telecom.[panipat]
|
|
I am using the Sony Ericsson W810i since long back. Now I am unable to connect the internet in my laptop through my mobile by using Airtel connection. Whereas I can able to connect by the other Nokia Mobile with same airtel sim.
Please advise.
Sujan Das
|
|
I bought one mobile from your your ditributor model is w760i, i have bill of this mobile, i used only 4 months thenafter mobile was not working properly problem like : hang, connector problem, battery and many problem,
i gave mobile to your authorised service centre thenafter they sent to other place for solve the problem then after 1 month mobile has come in my city then we check the mobile but mobile was not working properly,
your service centre people told there is again problen in your handset like: motherboard problem thenafter they again sent my handset to other place for repairing etc
then they told we change your mobile because this handset model is not successfull and they told me we have not available of this model sony w760i thenafter they was given me other model handset mobile is sony ericson w 595i,
thenafter i had used that handset, within a 4 hours again problem in that new handset i dont know that was new or second hand mobile but again problem in your company new mobile,
around 70 days was left, then your service centre person again taken w595i from me then again they sent any place then i was talk your company employee they are also doing very late 10 days have left but not any confirmation from your service centre and by your company employee,
so sir finaly i am feeling very bad because last 6 years i am using sony mobile this is first time i am facing this type of problem so sir please help me and tell me what can i do ?
katariarobin@yahoo.co.in
|
|
|
i bought w350i.. nw clear key, cell acccept and reject keys are not working.. what can i do? wats the problem?
|
|
|
hi..this is to inform u that i had bought sonyericsson w910i on dec 2008 and and on 1 july 2008 i subit my mbl to authorised service centre in ludhiana that is B.M. SERVICE CENTRE and today is 15 july ..i dont get my mbl and not even a status... my job sheet n umber is 108 date:1 july 08 ludhiana
|
|
|
sir i bought sony ericson C 905 mobile and i had a problem of not hearing the sound when i am recieving or doing the call to others, when i put on loud speaker than only i can hear it, i dont know what to do now..
|
|
Hello Sir/madam,
I have K310i after 3-4 min. taking having INACTIVE SIM problem in summer days i.e. "heating problem", after cooling it was worked, But 15 days back it was not searching network and not working. I give it to nearest service centre in Bhilai, Chhattisgarh. They replied it is not repairable you will get it back.
Kindly solve my problem.
|
|
To the Manager
i have made complain earlier to sony ericson regarding my mobiole phone which is under repairing for almost one and half months. Complaint id SEO 0999910033.
What sort of customer care you have been providing it is very serious offence from the sony ericsson management which has no coordination and which harass people for buying their accessories . How come a set gets dead in few months even there is technical fault it shouyld be addressed quicly. Since 5-6-2009 i have conbitnuously talking to the customer care and others still no satisfying answere has been given.( k530i is my set).
even if i get my mobile hope one day how sony ericsson is going to pay back for the trouble and harrassmnet they have given to me for one month. this is a serious offence it amounts to legal action against sony ericsson management
|
|
hi,
i bought a sony ericsson j120i in sep 2008.now the problem is, my charger is not working properly.sometimes, either it is loosely connected or totally not working.actually i am not able to understand whether the problem is in the phone or the charger.can anyone please suggest some solutions.please reply to my mail id.please.
|
|
my cell sony ericsson K660i has been stolen two days before and i had made complaint in police station against the accused but now i want your help for tracing the mobile number which will be used in the handset in future. the details of the handset are as below
1- model -- sonyericsson K660i
2 - IMEI no-- 35257102-222431-9
3 - previous card used in handset -- loop mobile no 9870311437
pls do the needful help and do reply in written format about the complaint on the above mentioned mail id ie - jeena_100@yahoo.co.in because i have to submit the complaint proof in police station which i done in the customer care.
thank you
with regards
Uma Vijay Jangam
|
|
|
error occured during installing games ie file cannot be read or saved so plzzzzzz can someone help me out
|
|
pls tell me about what is the status of my phone and my complaint id is 78510758
regd
sumant rajpoot
|
|
My First Mail to Customer Care:
I purchased K810i last year in 2nd Oct. The navigation key of this mobile is not working properly. When I want to come down, after pressing it for so many times it does not work. Same thing is happening for all the direction (Up, Down, Right and Left). I want to change this handset also. It is not upto to sony erricsson standards as per people opinion. I purchased it for capturing photo's. But, the quality of the photo is so bad. Nokia N-73 gives superb quality, which I having. I thought, its K series which stands for Camera will help me, but my thought became so hurted after a shot a photo and saw the quality of the photo.
Customer Care Response:
With reference to your mail, we understand that you are facing some problem with the handset. We apologize for the inconvenience caused to you. It seems to be an issue due to several reasons which needs personal assistance from the Service Center. Therefore, we would suggest you to visit service center and you would be informed about the next course of action. Below mentioned are the address of your nearest service centers from where you can get your handset issue resolved.
My Second Mail:
As per Sony Ericsson Customer Care team advice I submitted my Mobile at RT Outsourcing Services Ltd UG 14 Suneja Tower II
District Center Janakpuri near samsung authorized service center.
011-45635733.
The details are as follow provided by RT Outsourcing Services Ltd.
Workorder Number SE309RJK10347.
Created On June 27 2009 3:01 PM
Product Detail
Model Name : K810I
IME/Serial Number : 353153025088964.
When I am calling at this center they are only saying we have not received your mobile from Repair Centre. I called again 16
21 and 24 July 09 to Customer Care center they told me that you will get your Mobile within 2days. But till today no one is
giving me proper details about my Handset that when I will get my Handset.
Still waiting for their response.
|
|
Dear Sir/Madam,
I had purchased Sony Ericsson W 705 by seing the Wi-Fi facilities to use SIP (Nymgo) by installing fring software, but in this system SIP is not supporting. please help me by giving some alternative software or method to use SIP (nymgo).
Hoping for your quick responce.
Regards,
Preetam Dhar
|
|
|
Sony Ericsson has the most pathetic after sales service than that of any other company operating in India.I purchased a sony ericsson w580i 8 mths back in which i have used the phone for 4 mths months and rest of the time it has been with the service center.Moreover the service center guys took away parts from the phone when i gave the phone for repairs.I am not gonna buy any of sony ericsson's product again and would request everybody to avoid buying products of this company.
|
|
I have purchased the W350i model phone on 31.05.09 from Sony Ericsson Store Outlet, GCDA Complex, Marine Drive, Kochi. It is hardly two months old and the printing on the key pad of the phone have already started fading. If the phone was in use for a longer period or if I was a frequent user of the phone, I would have admitted that it was due to the misuse of the phone that the key pad has started fading. But, here, it is a brand new phone and I am still paying the second installment of the phone that I noticed this fading. On approaching the Store Outlet, I was informed with less importance that I have to approach their Service Center in the same complex. The Service Center officials addressed the issue simply by saying that the company does not give guarantee for the key pad. As stated earlier, had I been a frequent user or had I been using the phone for longer period, I would have admitted and kept quiet for the complaint faced by me. But, I am sorry to inform the company that no initiative is taken from the store outlet officials and service center officials. I am asked to pay around Rs. 400/- for changing the key pad. I am not ready to incur further expenditure on this phone after incurring an amount of Rs. 5250/- at the time of purchase. I would either like my phone to be exchanged with a brand new one or the key pad amount of Rs. 400/- be foregone for getting a new one. Please do the needful. I am now regretting for buying a phone with the brand 'Sony Ericsson'. After this incident, many who were associated with Sony Ericsson phones directly or indirectly have informed that the phones are always prone to complaints and they have poor service. I regret deeply for the mistake I have committed in purchasing such a phone.
I have been filing complaint to the company's complaint cell for the past 6 days. There have been no response from any of the concerned official till date. This itself shows the post customer service support the company is giving to its customers.
|
|
Sony Ericsson provides the worst customer service, I bought my phone 7 month s back for 16, 000
model:W760i.I have given the phone five times for repair til date, they are intermittently refusing to provide a replacement.
|
|
|
my sony erissos hand sait and my hand sait is hang pease my mobail phone repirinh
|
|
|
tel me the address of sony ericssion service center in salem tamilnadu
|
|
|
i have purchased Sony Ericsson K810i, i want to store some personnel files, for that i require to lock that folder by giving a password, how can i do that! please suggest me the idea.
|
|
|
Post your Comment
|
|
|
Mayank
SUJAN DAS
Robin Kataria
