[Resolved]  Tata Teleservices — Number ported to tata not yet active

TATA TELESERVICES LIMITED — Internet connection not activated.

Dear sir
My name is yadunandan, i had purchased an internet connection form TATA Indicom company on 05-Feb-2008 and the promise of activation was for one working day which was suppose to be on 06-Feb-2008 but today is already three days complited but still it is not activated when i approch the help desk their response was very bad, when i ask them to cancel the connection they say we can but you dont get the money back please justify to the report, There is already huge lose to me becuase of the delay in activation of the internet.
product description[protected] SXC-1080 CDMA 1 X USB MODEM-BIG. Cost of the product Rs 2850/-
Invoice No: I2007 - 08/[protected]

tata telesrvices ltd — credit card

required status of my credit card

ref no:-1222513


contect no:-[protected]

Tata Teleservices — Failure to collect Instrument

Disconnection despite paying bill in advance of due date
S.Viswanathan, Bangalore-66

ADDL.DGOF, MOB: [protected]

MIN OF DEFENCE (rtd)



Sub; INCORRECT BILLING-UNSATIFACTORY SERVICES-TERMINATION of connection,



Dear Sir,



I was a customer of TataTeleservices and had been provided with Tata Indicom Telephone connection number[protected], a/c number[protected]plan Home2Mobile349, modified by you to Plan Talk India 225 in Dec 2007.


2. Despite my clearing the bill No[protected] dt 2-2-08, Rs 888/= much in advance of due date, 9-2-08, my connection had been cut and was NOT RESTORED DESPITE SEVERAL E MAILS CALLS, coorespondence EXPLAINING THE POSITION.

3. Despite my havibg paid the bill for Feb 08, Rs 888/=, a Bill No[protected] dt 2-3-08 was sent to me, for Rs 1915, which is INCORRECT on account of the following:
The amount Rs 888/= already paid by in included. Bank pass Book entry attached


2.The plan, Home 2 mobile 349 has been adopted for billing, in both your bills dated 2 –2-08 and 2-3-08, as agianst Plan Talk India 225 wef 1-1-08 vide your UNSOLICITED letter no [protected] dt Dec 2007, thus OVERCHARGING ME by about Rs 124/= on both the bills, a total of Rs 248/=..

3.There has been NO service available on my telephone number 65303452 wef 28-2-08. Hence NO chrges are payable from this date.

4.Hence the bill may be corrected, after deducting wrongly billed amounts and adjusting my Deposit paid at the time of giving the connection. In view of this incoorect billing it has notr been paid..

I informed vide my letter dt 2-3-08, the Tata Teleservices that I DO WANT THE TELEPHONE CONNECTION and that THE INTRUMENT MAY BE COLLECTED BY THIEIR REP, with an authority letter from the authorized signitory of the Company. this I did to cover myself as I did not want to face problems stating that the telephone instrument has been collected by an unauthgorized person, as my cheque deposited in an company authozied outlet is reportedly not received by the company!


Please intervene so that the telephone insteument is collected by a Company rep, with an authority letter from the authorized signitory, and that a corrected bill as stated above is sent to me immediately. With my expereince I would never like to have a TATA INDICOM CONNECTION AGAIN OR RECOMMEND TO ANYBODY-THE COMPANY IS NOT SENSITIZED TO HANDLE customer grievances - but chooses to operate thrrough cluless call centre operators.

I HAD COMPLAINED TO THE NODAL OFFICER, APPELLATTE AUTHORITY DESIGNATED BY TRAI OF TATA RTELESERVICES LTD BUT THERE HAS BEEN NO SATISFATORY RESOLUTION

Thanking you,
Yours faithfully,
S.Viswanthan

The misleading advertisements by the company...

Tata Teleservices — Non Receipt of Single Credit Card Bill & not aware of Outstanding

Dear Sir

I had HDFC Credit Card 3-4 yrs back i had used the same only once & made the payment but i had never ever received the Statement for the same

I had informed an number of times to the HDFC Credit Card executive & even i had given call to customer care to send me the same but till date i have not received the same

My Credit Card no. is [protected]

Would request you to send me my complete statement of Credit Card so that i can come to know about my current outstanding in any

Hoping to get some positive result from your side by sending me the statement on my residential address as well as on my below mentioned email addresses

Residence Address : 23, Kalpataru Society,
Opp.Deshna Appt., Mirambica Road,
Naranpura, Ahmedabad - 13
Email Address : pranav.[protected]@tatatel.co.in
[protected]@yahoo.com


Regards,

Pranav Shah

why this is very very slow i want to upgrade my SXC-1080 tata indicom wireless now itself i want to upgrade my internet into very fast such as 400 Kb speed.

thank you!

Tata Teleservices — O/G & I/G NOT RESTORED EVEN AFTER SUBMISSION OF DOCUMENTS

TATA INDICOM NUMBER [protected], i had taken connection from Kagal TVS, dealer name Annappa, who has sold me activated handset, (without my knowledge), & i had given my documents to him by name: praveen t kurade, om sai nivas b/s mgm hospital near panth mandir nipani, during phone verification, i understood that i have been sold activated number (first cust name Imran), hence i called up dealer annappa, no response & not picking up call, hence i resubmitted documents at your Vashi Store (Bsel Tech Park, Gr Flr Shop No 7 & 8, Nr Vashi Railway Stn, Vashi, Navi Mumbai Mumbai)..but today my o/g & i/c is barred...i want to know the reason & immediate restoration...(I HAVE ALSO PAID RS50 FOR RECHARGE ON THE DAY OF ACTIVATION, WHICH IS NOT RECHARGED BY DEALER)..I HAD CUST CARE..THEY ARE REFUSING TO REGISTER COMPLAINT..PLS HELP ME MY ALT CONTACT NO IS [protected] & [protected]

EPS — EPS Claim

Dear Sir,

I am unaware of the EPS amount withdrawal procedure.

Regards,
Ajay Sheth

Tata Teleservices — Disconnection not done in spite of repeated requests

Hi,
I was using WLL phone of TATA INDICOM (Tel no[protected] from 2004 without any problem.However before 6 months signal got disappeared from instrument and phone was not usable.I had raised complains with their customer support by phone/e-mail and several times their technicians visited my premises to check and troubleshoot problem however nothing happened.They suggest to install antena on my terrace and use phone as a land line wired phone which I rejected.
I requested TATA to disconnect my services however they never acted on it and kept sending me bills by adding recurring charges(@Rs.150) every month + late payment charges
Now they have send me letter from their lawyer demanding Rs.2000 urgently otherwise threat of legal proceeding.
Please suggest suitable recommendation or way forward
Thanks
Nilesh K
M-91-[protected]

Tata Teleservices — EPS claim pending

sir i had worked for tata teleservices ltd and i left the job on 30/10/2008 and i applied for my pf claim and i had recived that in time but my EPS is still pending from the last 5 months.you are requested to help me in releasing the eps claim.

tata indicom/postpaid connection — NOn-refund of caution money

I was given a postpaid mobile phone connection by the selling agents of Tata indicom in Apr 2008 at Air Force station Halwara (Ludhiana).The mobile connection no. was [protected] for which they took the mandatory caution money of Rs 500 on the promise that whenever the connection is terminated, the caution money will be refunded. The same connection was surrendered in Dec2008,but in spite of severe efforts, the caution money was not refunded by Tata Teleservices. & is yet to refund.

wonder ! Can one expect this type of management from Tata's !!

Tata Teleservices — charges without service,and request

My mobile no is [protected]..on 21.01.09 without my request I was charged for SMS service on Bible messages. I talked to customer care but nothing could be done. I sent SMS for unsubscription.
Today again Rs. 30 deducted for SMS on Bible from my Balance without my request.

When I have not requested for SMS service why the balance is deducted.
This is fraud and looting by Tata teleservices ltd. Pl. arrange to get the refund of the amount. Pl. advise the service provider to stop looting the customers

Anil Joshi
D-2/392, Chitrakoot Scheme
Jaipur-302021
Mob-[protected]

Tata Teleservices — Material Not Delivered after 7 Days within State

To whomsoever it may concern

1 cartoon box containing 17 Faulty and Deactive NIU (Wireless Phones) was handed over to Ondot currier agent at Una (HP) on dated 18th Feb-2010, which supposed to be submitted at TTSL office Shimla with 3 working days. But sad to state that even after reapeated reminders and folowups at Shimla/una and Ambala centers till date neither material has delivered at desired destination nor any confirmation are given to sender or recipient.
Kindly treat this as a priodic intimation as next course of action would be towards penelisation against faulty services.


Thanks

Tata Teleservices Ltd — SERVICE RELATED

I AM USING TATA POST PAID CONNECTION SINCE LAST 1.5 YEARS.SINCE LAST 4 MONTHS WE ALL CUSTOMERS IN KHAMBHAT REGION ARE FACING TREMENDOUS NETWORK PROBLEMS TO WHICH THE COMPANY OFFICIALS DENY TO ACCEPT.OVER AND ABOVE I HAVE GONE THROUGH HEAVY FINANCIAL LOSS DUE TO THE SAME.NOR THE DEALER NOR THE DIRECT EMPLOYES OF COMPANY TAKE ANY ACTION ON SAME.WE ARE ALSO NOT GETTING LOCAL BILL PAYMENT OPTION SINCE THE DAY OF INCEPTION OF POST PAID SERVICES.POST PAID TO PRE PAID ALSO DENIED.WRONG BILLS CHARGED SINCE 3 MONTHS TO WHICH VERBLY ACCEPTED BUT NOT RECTIFIED.
MY PHONE NO :[protected]
A/C NO.:[protected]
POSTAL CODE :388620
AREA : GUJARAT

TATA TeleServices — Prepaid balance

I thought that my issues with Tata have come to an end, however I was wrong, forget the issues that have ended the relationship. Pls go thru the mail again to refresh your memory & my agony. Now the problem is as follows : I m given to understand that my connection is deactivated bcoz of AV/CV, & I was told that I was not contactable on my Tata no. [protected], now how can I b contactable on this no. when its very obvious that I was a USB postpaid customer & then was migrated to prepaid I don’t have a CDMA phone with me…with so many hassles I did my recharge of 225/- & now the gallery guys are telling me that there is no balance on your account . While doing the recharge I was told that this will be valid for a month & if not recharged the balance will continue to be there for 90 days. I m not in a position to call u guys as well as I don’t have a CDMA phone & hence forced to write a mail. Half of the time ur gallery guys are unaware of the schemes & offers available which leads to misinformation & end result customer suffering, my concern now is I want my balance back to my account & deduct Rs 98/- for lifetime validity. I m also looking to forward to buy a postpaid walky, but again I m told that its out of stalk so why boast of something which Tata cant deliver.. I m still ready to be ur customer in this competitive market provided to u want one. Please address this issue as early as possible & avoid any further escalations .

"Dear Customer

Greetings from Tata Indicom!

We apologize for the inconvenience you had to go through because o[censored]s.

Please be informed that your connection is reactivated

Should you require any further assistance please mail us at customer.[protected]@tatatel.co.in

Thanking you

Customer Care – Tata Indicom

Tata Teleservices — RENTAL CHARGES FOR NON-FUNCTIONING OF MOBILE NO.9205021756 DESPITE GETTING GOOD NETWORK

SIR,

1. I BEING IN DEFENCE, WAS ON DEPLOYMENT IN GULMARG AREA FROM 01 FEB 10 TO 01 APR 10.

2. ON 03 FEB 10, MY HANDSET BECAME UNSERVICEABLE, HENCE I WAS NOT ABLE TO UTILISE THE SERVICES. I PUT UP A TELEPHONIC COMPLAINT TO TATA TELESERVICES OFFICE AT SRINAGAR AND ALSO SENT A COPY OF WRITTEN COMPLAINT THROUGH MAIL.

3. ON 01 APR 10, I CAME BACK FROM GULMARG AREA AND GOT MY HANDSET REPAIRED. AFTER SWITCHING ON THE SET I FOUND THE OUTGOING CALLS WERE BARRED HOWEVER THE INCOMING CALLS WERE ACCESSIBLE. THEN, I RANG UP TO CUSTOMER CARE AT 121 AND CAME TO KNOW THAT THE CONNECTION IS BARRED. I GOT IT OPENED FROM THE SRINAGAR OFFICE. AFTER 2 DAYS IT WAS BARRED AGAIN. ON ENQUIRING, I CAME TO KNOW THAT THE CONNECTION IS BARRED DUE TO NON PAYMENT. I REQUESTED TO WAIVE OFF THE RENTAL OF THE SAID PERIOD DURING WHICH I COULD NOT AVAIL THE SERVICES. BUT IT WAS DECLINED BY THE CUSTOMER CARE.

4. THE SIMILAR CASE HAPPENED, IN THE MONTH OF JUN 09 WHEN DURING MY STAY IN GULMARG AREA, DESPITE GETTING GOOD NETWORK, I WAS NOT ABLE TO MAKE OR RECEIVE ANY CALLS FROM MY ABOVE SAID CONNECTION. THAT TIME ALSO MY CONNECTION WAS CLOSED FROM 17 JUN 09 TO 30 AUG 09. I WAS NOT PROVIDED ANY RENTAL WAIVER FOR THE SAID PERIOD ALSO DESPITE A PROPER COMPLAINT.

5. SEEING SUCH ATTITUDE BY THE REPRESENTATIVES THE TATA TELESERVICES, I REQUESTED TO CLOSE MY SAID CONNECTION DESPITE THE ESSENTIAL REQUIREMENT OF THE CONNECTION.

6. IN VIEW OF THE ABOVE, YOU ARE REQUESTED TO INTERVENE AND PROVIDE ME JUSTICE BY WAIVING OFF THE RENTAL CHARGES OF BOTH THE PERIODS.

THANKING YOU.


YOURS SINCERELY,

NS RAJPUT
[protected]
[protected]@rediffmail.com

Dear Customer

Greetings from Tata Indicom!

We would like to inform you that we have confirmed from concerned department that you have only requested for barring the services and not for cancellation. Hence, the rentals cannot be waived off as per company’s policy.

Further, if you have any receiving from the concerned agency, TVH, please provide the same, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in .

Thanking you
Customer Care - Tata Indicom."

Tata Teleservices — NOT ACTIVATION MY NUMBER

Dear Sir / Madam,
Some time before registered a complained for tata teleservices that i am purchased a new connection of tata teleservices claint and he activated only two days afterthat he unactivatied my connection and reason o[censored]nactivated cheque Bounce but i am given cash of tata claint. i complained many time tata customerr care there asked that my connection activatied 8th may but connection not activated. i told to saurav (tata claint mob no.[protected] he asked that connection activited today (dated : 10.05.2010) but connection not activated please help me i atteched copy of consumer receipts

thanks
bijender gupta
[protected]

Dear Customer,


As we are unable to contact you on the provided alternate number, request you to provide us the Tata Indicom connection details or application number, which will assist us in doing the needful.


Should you require any further assistance please mail us at Customer.[protected]@tatatel.co.in.

Thanks and Regards

Customer care

Tata Indicom