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Domino's Pizza Complaints & Reviews

www.dominos.co.in

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Last updated Apr 27, 2024

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The amount was deducted from my bank but the order was not placed

Ordered pizza from Domino's App and amount debited from account but still not showing any order in the app

Money deducted but order was not placed

Money deducted but order was not placed

Complaint regarding non-compliance with 30-minute delivery guarantee

Most useful Domino's Pizza reviews

store is offline

Bhuvanesh Ganji

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pf no information

order unsuccessful but amount debited from account

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I received cold food - Promised 30 minutes delivery

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Amount deducted, refund not received

Domino's Pizza reviews & complaints page 319

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Address: Ludhiana, Punjab

There is this new dominos at mall road, but their landline is never working and there no alternate contact number.
when we order online, it itself places its order at sarabha nagar dominos, who then take almost 1 hour to come and once their delivery boy even behaved rudely and said they will cancel my order next time. There is flaw in your system, please correct it. After this incident I have stopped using your services. but I hope...

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Address: Jaipur, Rajasthan

Hi,
I am from Jaipur, I tried to order online pizza through Dominos website. Everything went fine till the deduction of amount but after that it failed while placing the order to nearest kitchen. A refund notification was generated.
When I will get the refund, how much time it generally takes?????

Details:
Abhishek Goyal
[protected]
Transaction number is nb-235774b4 dated[protected] amounted...

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Address: Bangalore, Karnataka

I ordered dominos using the mobile app and selected credit card payment. The payment went through and my credit card was charged 599.61 rupees. However, the order was canceled. The message on mobile phone said that "the order did not go through and the amount will be refunded in X days"
I say X because the actual time was hidden under the dominos logo (how irritating).

I have two issues with this. First if...

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Address: Pune, Maharashtra

Respected Sir,

I always go to eat Pizza at my nearest Dominoz Pizza Magarpatta Road,Hadapsar.And found they apply 12.5 % on each bill. But when i calculated bill i founcd that the Tax amount they applying is 3 rupees more than actual tax they deduct. I have made complain about same but answer was it's system generated bill and we cann't do anything.So please do something.

I have my bill as...

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Address: South Delhi, Delhi

I placed an order today of a medium size pizza.Delivery boy arrived after an hour and 15 minutes.Now this delivery problem is not new.We mostly recieve orders with the same same time gap.Today for the second time i refused to pay them and asked them to give it for free ,which the Dominos commits to give.delivery boy asked me to talk to some senior so i did.On learning that i am refusing to pay for the order, he started behaving in a real...

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Address: Gautam Buddha Nagar, Uttar Pradesh

Hi,
I had tried to Order Pizza Online at Dominos India website on 10/3/2013 around 10:15 PM.
The money was deducted from my HDFC Account but the Order was not placed successfully. It just kept showing me the screen that Trying to place your Order in the nearest kitchen. I thereafter called up Sec-62 store and the Store Manager said that no Order was placed hence i placed another order again on call and payment was made for that...

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Address: West Delhi, Delhi

Hi,

i am waiting for an refund on my failure of transaction with you people twice the amount is been debited from my account on 4th march or 5th march i guess the amount was 630rs(315rs each for 2) i tried to pay it with my indian bank debit card on your website and its been so many days i have not received my money yet my phone number is [protected] my name is sumit you can check my account with you if you want there should...

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Address: Bangalore, Karnataka

Hi,
i am from bangalore, i placed on order through the mobile app using my SBi credit card on 9th march 2013 . After the money was deducted the app said there was an error in processing your request and that the money would be refunded within seven days. But I never got my money credited back
Please look into it

details:
name: aditya acharya
phone no.: [protected]
branch: Malleshwaram, Bangalorebr...

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Address: Mumbai Suburban, Maharashtra

The service provided by dominos was disappointing. I had placed an order on 10/March/2013 around 8 p.m at Borivali (West), Mumbai (near Bhagwati Hospital). The representative told me that my order will get delivered at my place in 30 minutes. I waited for an hour, I called over there they said the delivery man is on its way. It didn't come for another half an hour, I called over there again they said that they don't deliver at the...

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Address: Jaipur, Rajasthan

Dear Sir /Mam.

I Rajeev Yadav resident of 3-da-17 jawahar nagar Jaipur was (unfortunately) a regular customer of Domino's till today itself , but

unfortunately today the most bitter experience I had with your outlet at Silver Square,C-18 Bhagwandas marg, C-scheme ,Jaipur , I think it was my

last order to Domino's. Today at around 7.10 -7.15 p.m. I placed my order...

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Address: Haryana

My name is Gauraang Manchanda.
My contact number is [protected].
I ordered a pizza from Domino's on 26th Feb 2013 at 4:30pm and received a confirmation call at 4:34pm.
So according to Domino's policy of 30 min else free the carrier of the pizza gave me a call at 5:07pm which is 34min after the confirmation call and the person said that he has reached a certain place and the person delivered the pizza at 5:17pm...

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Address: Bangalore, Karnataka

Hi,

I visited Domino's Pizza outlet which is opposite to Meenakshi Mall, Bannerghatta road today. I must admit it was a memorable bad experience.
I walked in into the Store at 3.05 pm and placed my order at the counter. To begin with, the lady at the counter was very confusing while explaining the order details and ongoing offers. A second person had to walk in to clear the confusion. I felt like I wasted close...

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My concern is regarding order number 769
Invoice Number : DPI65955/12-13/140758

I have placed my online order at 8:42 pm , at 9:32 pm I have received a call from dominos Saket and they straight way told that they can't deliver at the mentioned address and then after a lot of conversation with Manager , they transfer my order to malviya nagar branch and at 10:35, I received the order. I want to know why this happen...

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Address: Rajasthan

Dear Concern,

I am writing under sheer disgust that Dominos is the worst product and service provider.. The campaign "30 minutes or free" is only for promotion and It has no link with practical service..Its a fake promise made to fool customers.

I placed an order at Dominos, MI Road , Jaipur today at around 8.30 pm and I kept on waiting till 9.20 pm, finally when I called up customer care at 68886888,...

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Address: Bangalore, Karnataka

I placed an order online on 9th feb 2013 for dominos pizza. The amount got deducted but the order wasn't placed.
The transaction description in the account is given as : ePAY/To:BILLDESK PAYMENT/13624780/Dominos pizza
Transaction ID : S36147244
Amount: 291.98

How can i get a refund...

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Address: Bangalore, Karnataka

Hi,

I am from Bangalore. I was trying to place an order for Dominos pizza online on their website on Jan 8 2013. The debit card transaction went through and i was taken to that webpage of Dominos which says 'Order is being pushed to the kitchen' when this transaction failed. The error came as 'Sorry we are not able to push your order into the kitchen. Try again.' TOTAL AMOUNT 391.

After that...

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Address: Chandigarh, Chandigarh

I ordered pizzas from sector 8 Chandigarh's branch domino's pizza on 18the and 20the January 2013 : order no. 432 and 380 respectively. food was delivered 2.30 hrs and 1hrs late respectively. I called on branch numbers 10 to 15 times, half of thee time theey did not pick up and otheer half times some one picked and nobody talked, theey just kept it aside. I have all thee call records withe me. Once somebody picked up and told we...

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Address: Jaipur, Rajasthan

I ordered pizza, was not delivered in time, called again they told me they did a typo while writing my number and that my pizza will be delivered with discount within 10 min.. waited for another 25 min outside my house but nobody came.. called again and they said the delivery boy went and called me but the number did not connect so he has cancelled the order and that if I need the pizza. i'll have to pay in full which is against the...

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Address: Gandhinagar, Gujarat

this is another failed transaction from dominos.....my credit card was charged but order wasn't placed.....

Hi Ashit Pawar,

Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience.br...

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Address: Gurgaon, Haryana

I had ordered for pizza online on 07/01/2013 at around 2:30 p.m. for pick up from Cyber city, Building 8 (Tower C), Gurgaon. Amount of Rs. 472.45 was debited from my credit card (DOMINOS BILLDESK MUMBAI IN). But the store didn't receive the order and I was told that money would be refunded to my account.
I am yet to receive any refund from Dominos regarding the above transaction. Dominos should refund the money at the earliest.br...

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