Electrolux India Complaints & Reviews

Dear Madam/Sir,

This is to inform you that I have made a complaint to the company in their phone number [protected] on 3rd July '10, as my Kelvinator Refrigerator is not functioning properly. Mr. Sumit of customer care has taken my complaint and gave me a complaint number GW[protected] dt. 03/07/10 and also told me that the complaint will be attended within 48 hours.

Today is 18th July and no one from company's...

Dear Gentlemen,

According to your advice, I repaired my above mentioned washing machine (Eletrolux EW845F) through "Paul & Company,Belghoria,Kolkata-700 056, (complaint No.KL69B09037 dated 09/11/09) with a service (with spare parts) charge of around Rs.4500/-.During the service period I find the people of the said service center are very rough and non-cooperative.

However, recently ( again hardly after...

Hi,

I bought a 245 ltr Electrolux refrigerators on around february, 2007 and i have lodge a complaint customer care (Toll free no:[protected] on 3rd week of June and the engineer visited my place after 4 days and he inform us that he will update the complaint and service center (SAM Applience) will take my refrigerators. Ater cheasing for more than 5-6 days finally they took my fridge on 14th July, 2010.

They...

sir,
My Electrolux refrigerator is a 340LTR frost free Dubble Door Reff. Steel. I am facing a problem regarding its cooling,from the very first week i bought it. My Refrigerator does not cool anything, the vegetables inside it get's rotten. Within 9 months the complain of my Reff. has increased to 30 or more but this refrigerator of Electrolux is just a waste of money.As being a Renound company in the field of Electric home appliances...

I had purchased microwave electrolux convection model EM20EC80SS S.no 81500432 on 2 dec 2009.

On 18th may we saw smoke was coming from the door so it was given to repair to service center.On the repairy we payed Rs. 650 bill no.728 on 8.06.10 .but on the same day it gave out smoke at our home.We gave it back to the same S.center to repair .This time they changed the door and charged Rs.750.bill no. 1009 dated 7.7.10 .But...

Lodged a service complaint against Electrolux window a/c, still within warranty, on 24th June 2010, complaint no DEL [protected]. Its been more than 15 days and still no executive have even visited to check the default even after insistent follow up calls. The call centre is almost impossible to get through, and there is no higher authority to look in to the matter and satisfy constomer grievance. All We have got is false promises, and sweet...

First Complaint (No. DEL [protected]) lodged on 19th June, 2010. Engineer comes in on 20th June from M/s Ruchika Services (authorised Service Partner) and declares Compressor is defective and would require replacement. Takes 100% advance and returns next day with his team and replaces the Compressor.

Within 2-3 days notice unusal noice and ineffective cooling. Speak to M/s Ruchika Services and was told that as Compressor is...

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make ER245L Ozone Premium AUB RED from Refrigerators and Home appliances(Pvt) Ltd 213, anna salai Chennai 600002 on 31/12/2007 and since then the machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. The servicing has been done in first three months continuously and it was replaced thereafter after 6 months. Now again...

My refregerator is not working at all (elctricity goes out if we switch on the refregerator). The telephone No. mentioned in the booklet says the Electrolux office is already closed/shifted at Rourkela. Hence I am unable to contact Electrolux service station. Please send your mechanic to the following address to inspect the refregarator

Address
Name- R. Rajesh
Qr. No. HIG-B-15, Chhend Phase-3,
PO-Rourkela-769015br...

I am writing to voice my dissatisfaction with electrolux appliances. My story is lengthy, but after all the problems I've had you will understand my frustration, and why I will never purchase another electrolux product again, as long as I live. Electrolux is one of the oldest brand names in home appliances but that doesn't necessarily mean it's one of the most reliable, It is absolutely ridiculous and I would highly recommend...

From Pankaj B. Joshi
“Shyam” bungalow
Vijli road,
Upleta-360490
Rajkot district
Gujarat state
Mobile no. [protected]
Telephone no.[protected]
June 29th 2010
Dear Sir,
Subject: complaint about nonfunctioning of cooling system in refrigerator.
With reference to above, I have to inform that I have purchased 245 FF OZONE LUXURY model refrigerator from M/S R...

bought dff44 electrolux fridge, it is not cooling since last one year, many times attended by service technician , charged more than Rs 5000 rs, changed pcb, heater, sensor, etc even than it is not working, now the service engineer not being send even after many complaints, - r k gupta c 175 po vidyut nagar, ntpc township , ghaziabad...

I purchased the Electrolux Refrigerators on[protected]. Model no. REFEDL-244UM. After seven months I noticed that the door of deep fridger is not closing properly. The gasket is not working properly. As a result ICE WAS DEPOSITED though the refrigerator is frost free. I complained through help line and registered the complain vide docket no.KL10219000. One servicemen visited the same and just fitted the gasket in reverse way. But the problem...

I bought 3 1.5ton window ac on 26th May2008.Oot of which 1 ac is not working.Inspite of my several complains to the customer care department noone is ready to handle my problem.My complain has been registered on 6th of june2010.My complain number is KOL[protected].I am extremely dissatisfied with your service.Plese look into this matter as soon as possible.
Name:S.K.Mukhopadhyay
Address:Udita[protected]/1 survey park kolkata700075br...

Is it fair – Period of service / maintenance – 1 year (and counting) and the period o[censored]sage by consumer (barely 2 months)?
I am one of the customers (unfortunate to be) of Electrolux. I bought Microwave oven (Electrolux MW EM22EC80 SS) from Vijay Sales, Vashi, Indian outlet (Ref Invoice no, 15-VSH01-09SICD 537 dated 26th January 2009) for INR 6,990/-. It seems that buying an Electrolux oven is the most unhappy thing of my life....

Dear Sir,
It is matter of regret that my Electrolux washing Machine which was purchased from Murli Manohar Dealer at City Centre Sector IV kept giving problems right from the beginning. It is out of order since 12.10.2009. Despite making several complaints, service centre at Bokaro is not taking any care. The approach of service centre staff is quiet humiliating and dissatisfying. It has shaken our trust in the brand Electrolux itself...

Lodged a complaint with Electrolux for high freezer temperature in refrigerator model DFF-40 on 11/05/10 (Complaint No MUM[protected]). Technician was sent on 12/05/2010. He diagnosed the problem as faulty

heater and said it would be replaced next day. Service charge of Rs 350 was paid in cash (no receipt provided).

Next day (13/05) around 3:30 pm technician came with a supposedly new heater coil. I could see...

I have purchased DF 440 fridge electrolux. Since last one year it is giving frequent problem. Many time service engineer has visited and changed PCB, Thermostat & Heater also , but problem of " STOPPED COOLING" STILL PERSIST. Due to malfunctioning of either PCB / Thermostat or heater, automatic defrost is stopped and due to deposition of ice cooling also stopped. Some expert is required to visit to know the problem, however...

I had purchased one refregirator Electrolux 285 FF Ozone Prem M Silver on
31.08.2006, the product bears a warranty of 5 years on the compressor.
Warranty card and invoice of purchase etc are available with us.

From last two years number of times it has stopped functioning.

Recently it had got some problem and stopped cooling again. We have lodged complaint also on Customercare number and were alotted...

Complaint no. KLBO 426076 dated 26 April 2010. Rep visited on 29 April 2010 (after 72 hrs). Gave estimates and informed that fridge has to be taken to service centre for repairs. It was agreed to. Rep informed that fridge would be taken away the next day. However there has been no response from service centre (till 5 May 2010) despite repeated requests. This is so disturbing and harassing....