Elica India Complaints & Reviews

We are facing the issue with burners, they are under 2year warranty and the company technicians are not able to solve our issue over and above We have to pay visitation charges. So many times we have complained in the customer care evedytime they say that issue will be resolved permanently but nothing happens and we have to keep on giving them visitatio fees. If the product is faulty they are not ready to replace the burners also. We have...

I brought 3 burner gas stove on 18 Jun 2022.
Gas lickeage from one burner nob....

I bought a hob from Elica a year ago but now the burners are not working and if you call the customer care they would register the complaint. The problem with the hob burner's outer ring is not working and there is a leakage. I have asked them to ship the outer ring to my address but all I get is a call from their executive asking if they can visit and just to see the hob he charges 450 and to service the hob which is an hour's job he charges...

I bought Elica's hob (Gas Stove) from Vijay Sales on 15 Sep 2020. With some personal reasons, I got the hob installed on February 13, 2021. From the same day, hob spark and flame had trouble. Through Vijay Sales, I complained several times. But till now the problem of Spark and Flame has not been solved by the Elica company. Every time the technician comes and gives the statement that there will be no problem from now on.

I...

I am using Elica Built in Hob and chimney purchased on Aug-2020. The burner rings have shrunken. Gas is leaking from the sides and flame is coming from sides. After a year this problem started. The quality of the burner is very poor.
Called Customer Care. They said product is out of warranty and I have to pay visiting charge and replacing the burners. Total cost of the burners are more than 7K. Which is very expensive compared to...

Hello Team,

I fail to understand do you sell the product only to give hardtime to customers?

Ticket raised 3 days back no resolution till date.

Please note:

1st Aug - Ticket raised as my ignition is not functional
2nd Aug - Got a call from the engineer, he said he will visit today but no see
3rd Aug - Called the same guy again but he said that another person has now...

Hi,

We have ordered a Elica 4 burner hob with BRASS burners on Amazon. We have received the WRONG PRODUCT 3 TIMES!!!

First time I received an open piece and 3 out of 4 brass burners were missing.

I ordered a replacement. Next time I was sent a lower model with black aluminium burners instead of brass burners.

I asked a replacement again and this time too for the wrong product. br...

Hi Team,

Hope you are doing well. I would like to bring into notice regarding the complaint that I have raised two times, but still not fixed.

Reported the initial issue that Chimney is not getting power ON on 20th July 2022 with CRM ID is 99_2622685 For which the technician without visiting the ticket is closed.
Raised the 2nd complaint on 22th July 2022 with CRM ID is 99_2630559 For which the technician...

We purchased a 4 burner gas top and chimney from Elica Expecting good products and services..
but in turn the gas stove started giving us trouble in less than 3 months, first one burner stopped working and now 3 out of 4 burners and even knobs are not working.
the service is slow that no one would turn up even after 1 month
if they come too they will tap on stove to make it work and wont change anything at all... even...

Hi Team,

Hope you are doing well. I would like to bring into notice regarding the complaint that I have raised multiple times, but still not fixed.

- Reported the initial issue that Chimney is making too much noise while operating on 4th July 2022 with CRM ID is 99_2588617. For which the technician called after 2days - on 6th July 2022 came for a visit and inspection. The technician asked to change the...

The request 99_2595331 which I raised before 15 days ago and it is still not resolved. Why ???

The resolution is the replacement of burner. Technician asked us they ( elica ) needs to order the burner as they don't hold the stock .. funny but ridiculous excuse.

If you dont have enough spare-parts for your service request please close the company. Local venders are good enough.

I need resolution...

Elica service center is closing the complaint repeatedly without any resolution....

I have bought Elica Vetro Glass Top 3 Burner Gas Stove (703 CT VETRO BLK)
From Amazon on 31/10/2020

OrderID:[protected]

To below address
Maya
Nirmal House
Arakkunnam PO
Ernakulam -682313
Kerala, India

Currently one of the burner(Right One) has low flame when compared to others and also this is the biggest burner of all.

Kindly sent...

I have brought Elica Dish Washer and when I switch on the machine, it is bringing down the entire power in the room. I have not used it even once after I bough it. Whenever I I raised the complaint, they are closing the case as it is resolved without even contacting me. I am really tired of calling them and raising my BP. If there is any one who can help me on this, I am really thankful to them....

Hi,

I want to escalate and report against Elica and Dave Technologies who has sold Elica products with a very high selling price. The shop is at Kothanur, Bangalore.

I bought the Elica Hob and Chimney from Dave Technologies at Kothanur on Dec 13th 2021. The person named Anto sold the Hob for Rs. 33, 000 and Chimney for Rs.16, 500. Recently when I enquired about it in one of Elica exclusive showrooms, I understood...

I had ordered for Elica WD TFL HAC 60 MS NERO with Installation
Kit Included Auto Clean Wall Mounted Chimney on 14/06/2022 through Flipkart india on paying rs. 14074.00.

I was delivered the product on 20/06/2022. After opening the package we found it is (Model no. Elica WD TBF HAC 60 MS NERO )
I had registered for return/replacement of the item with Flipkart return id[protected]. After that I called...

June 8th 2022 I looked up for Elica service provider in Bangalore and got a number from internet.(Unfortunately I don't have that number in my dialed list now)
When I called that number it looked like geninue Elica customer care number and some customer care executive spoke to me as Elica customer care executive and sent a service engineer - Shahzad with phone numbers [protected] and [protected](Ths number I paid Rs3400 for a back burner...

Dear sir,
Our home chimney is not working since 3 months. I had complained to company. Before 3 months back your personnel name Krishnamurthy had come and attended. Same that day only occured same problem and immediately I had informed him. He said that don't tell to company again. I ll attend. Till now he dint attend. I am calling him he said I ll come on Monday and other day. Since 3 months he is saying like that and not attending...

I bought a Elica Chimney in 2016. At the time of purchase I was told that there is 15 years of warranty for the chimney (motor). However, I have misplaced the bill of purchase and the chimney’s motor is not working.
But if the company is not more than 12 years old when it was incorporated in India then bill should not be a problem and we should get our warranty. It’s been only 6 years since we purchased the Chimney.
Kindly...

I am using the Elica Chimney and Hob which was purchased in Oct 2019. We hardly used for an year or so as we were mostly out of station due to covid conditions in Bangalore that time. It is a 3 burner hob and two burners started showing complaint from the last few months. The flames were coming from the side of the burner and was risky to use it. I raised a request to service it and the person. Next day I got a call from the service person...