Great Eastern Appliances Complaints & Reviews

Today i, sujata chakraborty, purchased an usha air cooler from great eastern retail pvt. Ltd., 19/2 gariahat (South), kolkata - 700031 branch, but unfortunately the delivered goods is damaged & broken. After opening the packed box, i found that the temperature control regulator nob is broken & it came out. Copy of the purchase invoice & video of the broken/damaged usha air cooler supplied from your said branch is attached herewith for your...

We have placed an order for haier washing machine from howrah kajipara branch on 8th june 2018, however the product has not been delivered till today and the sales executive confirm that the product is not available with them and force us to purchase some other product with higher price.

Please look into this issue and arrange to refund at the earliest

Order number hw/1819/so/03744...

Sub: great eastern retail pvt ltd, kankurgachi — misguidance by the sales person sri ankur roy and manager, sri dey in quoting the mrp, dp and billing price and then misbehaving.)

This is to bring under your kind notice that on 08.06.18 i purchased a fridge of whirpool make having description as follows:
"whirpool fp 263d protton roy-alpha steel
Gr[protected] [protected]"
Mrp has been stated as rs.32000/-br...

We went to the branch - 41 c n s c bose road, ashok nagar, tollygunge, kolkata, west bengal 700040 on 6.6.18 to buy a refrigerator. But the sales woman was extremely rude and arrogant. When we enquired about the best prices and models she started making faces at us. She was even stinking and seemed drunk. We are highly disappointed and insulted with the whole incident. We would never again buy a product from great eastern and would advice...

I have purchased a sony led tv model no:klv-24p413d / 2018 on 03/06/2018, invoice no. W2224/1819/03017

Yesterday i got a call from one of your staffs regarding installation of the above mentioned product. He said the adjustable wall hanging panel will cost rs. 900-1200. I agreed since i was ignorant about this. Later i came to know it has been given free to someone known to me and inhabitant of my area. The person was about...

Yesterday i visit your dharmatala branch for purchase panasonic scua7 music system. When they open the new box they didn't find the remote and user manual.
Then they keep my contact number and say that is the last unit. They will contact if they arrenge from there another godown.
My request is please arrange and inform me as soon as possible...

Ashish adhikary
[protected]
[protected]@gmail.com...

My invoice no is dh/1819/sa/01798.
Date of purchase - 17/04/18.
Product - lg 1 ton ac
Model no - lg jsnq-12 puxa/1 ton
Material delevired on 20/04/18 after that on 21st april'18 company technician came to install the product & found it is damage. Then the technician informed lg company & i also informed to your company.
Complaint no is rnp[protected] which is registered at lg. As per their request that...

I, puja singh bought a washing machine on 17/04/2018 order no. Rd/1819/so/00846 for giving gift to my sister married but due to worst delivery service of great eastern rajdanga branch, kolkata, west bengal the product has not been till now, we contact several time to the sale executive and visit rajdanga branch but not reply got properly and all the time giving different date for delivery. It's been a worst experience i have from great eastern....

Very pathetic service in saltlake kolkata great eastern location. Being a both working family in salt lake kolkata, we repeatedly told about the delivery dates and timing. On the delivery date, salesman saying, he has no idea where the delivery is. When talked to senior manager on floor, and told that we are not happy, he said, the money had been paid to great eastern and not to him. Being irritated i told to escalate the same with great...

Hi, i am subhojit bhar, a customer of great eastern, i am order a refegrator on 2nd may on full payment, they told me sunday means 06.0518 with in 12 am morning delevard my refegrator (Samsung), but when i am contacting to them, they not update me properly and not behaving proper away, they told me we can't told you timing. They not have any customers satisfaction lavel. Very worst service....

I've purchased a panasonic split ac 28th april, 2018, from great eastern garia store. After the full payment they told us that the ac will be delivered on the next day. We waited the whole day cancelling all our plans but nobody came.
Once contacted again they said it must be delivered within 3 days from the date of purchase.
And that exceeded too. Then they called us to inform that they had some internal issues and for which...

I have purchased the fridge on[protected] vide invoice no mp/sa/1718/00385 from great eastern, keranitola branch, midnapore 721101... I was eligible for a gift item. But at the time of purchase they have not hand over the gift and said that gift items are out of stock, they will inform me whenever it get available. But after so many reminders from my side they can't help me out. Every time they told me to wait for some days. Now after more...

Respected sir

Please help me that i purchased on[protected] ac of lg company that contact person tommy bose tell me that i give you deliver on friday and i paid full amount. But till i am not get delivry. And i call mr bose they told me your product have in my go down. And in your location i am not get lot of customer that why your product are not loading in the vichles. And my location is park circus..

Please...

Dear madam/sir,
We bought one ac machine (Voltas 123pzy-r/1.0 ton split ac-3s) on 21-04-18 through bajaj finance e. M. I facility. Till 23-04-18 it was not delivered to the given address. I called at the number (Mentioned in the finance order receipt) asking for the expected day of delivery. Also i enquired about the price of a higher capacity ac machine (1.5 ton) & if possible to deliver us that instead of the previous one. We would...

I had purchased sony led 32"tv & samsung 6.5kg fully automatic washing machine from great eastern beckbagan on sunday 15/04/2018. Customer service was average till sales... Tried to push samsung very had but failed... Tv was delivered on thursday 19/04/2018. Nobody picking up the call... Hence spoekn to ms. Priyanka who is kind enough to help... Sony tv not yet installed... On enquiry with sony it has been informed that no request has been...

We bought a hitachi ac from great eastern dum dum cantonment brach. Almost 1 week pass but ac is not delever till date. We contact with the retailer but did not answer properly. They are very rude with their attitute and giving wrong information about delivary. Every day they said "ac is on the way". Not get any satisfactory answer. Then we called to customer care number and they gave us 2 contact no. But no result found till day....

I have purchased samsung refgerator on 8 the april 2018. I requested to delivery it on 14th of april 2018 but delivery has not been done yet. Today is sunday, i have not received any call from delivery person and contact no which is present in cash memo is valid number. Very bad experience at great eastern appliances pc ltd. My order number dh/1819/so/00639....

Hello,

This is really unbelievable to see huge number of complaints and resolution only 3. Anyway my corncern is that i have purchased an ac voltas 1.5 tr from beck bagan branch, kolkata were i have been told that delvery will be done within 4 days and its been a week i have been waiting.
Need an earlier action without any further failure.

Your team really needs to be professional to understand and resolve...

Santragachi - great eastern = today 08/04/2018, at 11 - 11.30 a. M we reached to the unit for buying a. C, carrying two bag with heavy weight, security refuse to keep bags at the ground floor, we are unable to enter into the showroom as a result we are back from the door without visiting any ac due to we are unable to carry bag by hand however nobody call us for visiting to the shop nor any request received from any single staff/employees,...

I purchased an window ac (1ton) from your showroom in cuttack on[protected] without. The product i wanted, wasn't available in your showroom, we paid the money on 22-3-18, later on he provided me with an ac manufactured in august, 2016 i refused to receive and asked him to provide the latest (2018) model paying the difference in price or return back my money. Neither he gave me the latest product nor returned my money. It's been already 15...