Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

AC is displaying white light...

Dear sir/ mam,
I am prateek from dwarka . I want to put against a hitachi ac for non service which means from day we buy ac till today our complaints is not resolved umm basically when the hitachi service ac person come to house he didn’t work problem is water dripping and wrong installing of ac, , when we ask to repair it they didn’t work and ask for 1200 for reinstatement, , the company has done wrong installation why we pay...

I had bought refrigerator from Hitachi in May 2019, and immediately after delivery we noticed unexpected noise in its compressor. So I logged complain and their technician acknowledged the issue with compressor, but consoled us that it won't be a problem.
Now in July 2021 refrigerator's compressor stopped working and on logging complain, the technician said compressor replacement would be required.
Date of incident: 19-July-2021br...

I bought hitachi 1.5 ton split ac model no. Rsd317hbea on 01.03.2018. I have purchased this ac from reliance digital, phoenix mall, chennai. Since then i faced 3 times gas problem, copper coil leakage & outdoor fan issue. It costs me rs 20000/- till date. This hitachi product has irritated me a lot and i have to incur huge loss on its repair and maintenance. The company should change my unit, because the dealer is not paying any attention...

Complaint number [protected] for REFRIGERATOR in New Delhi

3rd party came and said that there is a cooling coil leak. Not shown to us.

Later we got a call saying that in such a case, Hitachi asks us to change cooling coil, gas as well as compressor (total cost in excess of Rs 20, 000) and since it is out of warranty we will have to pay. They also said that they would either send a video or a person to show the...

Purchased Hitachi 2ton ac on 23june2021, started from so many difficulties from technician. It again stopped working, made a complaint on 18July2021, technician visited and said main pcb is not working till date no action has been taken till now...

I have purchased a Hitachi 1.5 ton AC on 16th feb 2021.With only 4 months of running it has a cooling issue.The service centre technician checked and said there is a leakage in coil and has taken away my AC indoor along with him.Even after 8 days of my complaint the AC unit has not been delivered to me.There is no proper contact from their side also .Every time i asked them about the complaint they kept on saying that the spare part is not...

This is the worst decision I have made. I got there commercial unit installed in my restaurant and I havent slept one day in peace. Problems starting from first day. And I am crying for help to their service centre and they are saying service engineer would visit after three years. I am loosing business every hour and they said their service engineer would visit after three days.

If you are living peacefully and want to ruin...

We had purchased a 1.5 Ton Inverter AC cost 57K in April 2016. Since the purchase it has been creating issues related to cooling, gas leak etc. Every time we have to complain and get it fixed Now since few weeks again we started facing cooling issues. We complained twice. The first service centre person came and told that the indoor PCB is not working and repaired it in 1 week. But still it was not working so we complained 2nd time. The 2nd...

I bought this hitachi window air conditioner, Model- HItachi 1.5Ton 3 star Copper Kaze Plus RAW318HEDO (R-32) from tatacliq, seller (Great Eastern Retail Private Limited) on 04/07/21. It was installed yesterday( 08/07/21).

Right after installation I complained to installation personnel about poor quality.

Issues noted
1. Poor quality or very low cooling.
2. Lots of compressor noise.
3. Poor...

Our 1.5 ton Split AC failed on 08.06.2021 and made complaint to local service centre on 09.06.2021 on Mob.No.[protected]. A technician named Afridi, Mob. No.+91 [protected] attended on 10.06.2021 and informed that Power Board (which is under warranty) has to be replaced and it would be supplied within a week days and went away. Later when I reminded on phone on 15.06.2021, he answered that spares are not received. Later I have received a...

I have a Double door refrigerator of Hitachi. It encountered a problem of cooling almost a month ago and required compressor change and two other parts also. The service centre had booked all the parts almost 3 weeks back and I had paid 6000 in advance for that, but still, those parts are in transit as told to us by service centre executives. If this is the kind of service provided by Hitachi I would never recommend anyone to buy the products...

Hitachi Split AC Inverter purchased in March 2020,
since then the unit is giving regular problems in COOLING EFFICIENCY
PCB was dead immediate after purchase of the unit

Many times we have asked service engineer to visit & they charge cost of 500 for service but the unit is still not satisfactory and not giving proper cooling results, even room fan is working good instead of HITACHI PRODUCT which is considered...

My newly bought (March 2021) 1.5T split-inverter AC developed a fault because of which the Indoor Unit has been leaking water incessantly, I complained about the same on 10th June 2021, following which technician visited on 12th June and diagnosed the problem to a faulty part. However, it has been 20 days and repair hasn't been done, the technician and customer care keep saying that the part isn't available. How long am I supposed to wait?...

Hello Team,

Just wanted to highlight the incident I have been through. Last yest my AC stopped working so I booked a service with you guys. trusting your expertise, I didn't book any local vendor for my AC service. Your engineers visited my place and fixed my AC. It took them around 2 days and that was quite acceptable to me also because you are the experts and you know your product better. It costs me around 3000 that time....

Last 10 days above compliant is open for compressor replacement which is under warranty . Service center team is not responding and not attending ph .such a delay and poor service i never expect from Hitachi, request you pls look into this on priority and get the faulty part replace ASAP.

I REQUEST - MR. VISHAL MARAR (MANAGER)
MR. SATISH NAIR (GM - SERVICE)
& MR. RAJESH NAGARI (NATIONAL HEAD- SERVICE)
to...

I bought a new Hitachi 1.5 T AC on 22.06.2021. The same day it started giving trouble.

Firstly when the AC delivered its fan was loose and it was not working.
Secondly the compressor was getting in just 15 min time.
Today (26.06.2021)a service engineer came and found that the compressor is getting over hot and getting stopped due to this.
This is the second time the problem came with the new Hitachi AC.br...

Extremely disappointed & feel cheated by Hitachi due to pathetic service and cheating customers by selling fake and defected inverter split AC.I purchased Hitachi Inverter AC in mid 2019.Soon after buying the product it started leaking water and I ended up repairing it thrice which costed me a lot.Now in 2021 June, the AC stopped working again and Hitachi after keeping me waiting for 6 days says the PCB/mother board in the compressor as well...

I want to confirm with you about my newly purchased. I am so harassed by your service provider. I Purchase this Hitachi AC on 28-April-21 from that time in between there is 2 time Gas has been Refilled and after that AC isn't working properly. Now there employee comes and tell us that there is Coil Leakage Indoor so i want to Replace this Unit. But they just harassing us and telling us that they cannot replace this unit because they don't...

It has been 6 days I have raised a repair request of Inverter split AC which I bought 2 years ago.I have not got a call nor did Hitachi send a technician until date.I called several times but absolutely no response and customer care unit in Ahmedabad infact spoke rude to me and were never helpful.Hitachi service is patheic, low standards and extremely insensitive to the situation of customer, they are not even remotely bothered or concerned...