Hitachi Home & Life Solutions India [HHLI] Complaints & Reviews

I have purchased air conditioner from Hitachi company on[protected]. During it's initial days only, it was malfunctioning. After that, after so many calls, the company representative finally visited and fixed the issue. But it was of no use, and this time, the compressor gas was evaporated and they filled it again but it got evaporated again. In present, unit is creating sound also which makes difficult to sleep.
I request you to look...

Dear Concern,

I bought a Hitachi 1.5 ton Split AC from Vijay Sales Noida. It is a split AC and model no. is Zunoh5200f. Since we bought this AC, we are not satisfied with AC cooling.
AC cooling is not very effective. We have called Hitachi Call Centre multiple times and they have sent their enginners also but they closed the call without resolving my problem.

Last Saturday, Hitachi executive Mr. Yogesh...

Dear all,

Good morning.

I have purchased a 1.2 ton split ac, purchased on 1st may 2016 from vijay sales, gurgaon.

1) the installation was done as per our convenient time but the engineers came to install were very smart charged extra amount.

2) for a month or so, we were not at home and could not check if there is any problem. Immediately after we start using the ac, realized...

Beware of buying ac from hitachi. Lodged a complaint. Folks came and opened the ac apart and not rectifying the issue of leakage of gas second time. Service guys say that they will not be able to rectify the issue. Please pay caution before buying any product from hitachi.

Dr. H. N. Pandey
I-2/33, keshav puram,
Avas vikas,
Kanpur.
Mobile no. : [protected]

Ac 1.5 tons split purchased...

Sir/Madam,
Myself bought Hitachi 1.5 ton Split a.c in April 2013 . My a.c is not working . i launched My 1st complaint on 2nd April 2016 and its no is [protected], & 2nd Complaint on 15th April 2016 and its no. is [protected]. i called to customer care they given the service center number. Those people are not responding at all. i called to customer care number to talk to the higher officials but they are not given any higher officials...

Dear sir/maam,
I nidhish bindal is using a 601ltr hitachi refrigerator since last year. But in the past 1 month it has developed a problem of condensation and is developing water droplets inside the fridge shelf.
Now after 3 rigorous complaints the service centre people in my city just showed up once and are unable to repair it. The service centre people are illetrate and useless.
They have delayed repairing my fridge...

Itachi 1.5 split ac not giving cooling effect soon after it's last service
Its really very disappointing that buying one brand like hitachi can give us this kind of trouble.

2-3 months back they gave a call from their side for their last free service so we opted. The person came did servicing and gone back. Soon after his servicing we found the cooling is not happening properly in 16 dgrs also room doesn't get chilled...

Dear sir / madam,

I am kaushik modi - mobile number [protected], i have purchased hitachi split a. C. From classic distributoers - gurukul road, ahmedabad in 2014.

I have registed the complain on 13th june 2016 - service number [protected]. After that i called to hitachi custmor care three to four times and and i also called to owner of classic - mr. Vipulbhai ([protected]) but till today nobody has attempt to...

I have requested for a regular service for my hitachi air conditoner nearly three times in the last one month. No one has come for the servicing till date even once. And they close the complaint no. Without even giving any service.
Here are the messages i got from them :

June 4 - dear customer, your call no [protected] is cancelled due to service not required. For generating a new call visit www.hitachi-hli.com or call...

Dear sir/dear madam,

We would like to inform you that dated on 13/04/2016 we have purchased new split ac - 5 star (1.5 ton). Model no: rac518kwd.
Regretfully states that 3 times service engineer came to rectify the problems but still not resolved.
Problems are:
1) ice deposition in fins
2) water coming out from compressor.

Last complaint logged on 10.06.2016 and complaint number...

This complaint is about the poor customer service & customer exploitation by Hitachi. My Hitachi split AC was installed by Hitachi technicians on 5-Sep-2014. The outdoor unit (OU) started making noise last week. The technician told me that I had a faulty installation of the outdoor unit due to which the fan blade is broken. He recommended to replace the fan motor also (not sure why). This cost me Rs. 4600. Hitachi customer care refused to...

I have purchased an hitachi air conditioner 1.5 ton 3 star on 11.05.2016. Since installation this a. C. Is not cooling. The problem has been checked by number of expert mechanic of hitachi and has been recommended to replace the a. C. I have to compromise in the peak summer without a. C. On 15/06/2016 i have sent the copy of the invoice (Through watapp again to mr mazhar khan ([protected]). Still there is no response from his side. His phone...

I bought hitachi Air conditioner before 2 years and its not working before few days and I gave complaint before 2 days, yesterday they visited and told compressor needs to replace, they told compressor under warranty but need to pay more than 5000 rupees for replacement am asking why if its under warranty why I need to pay you for compressor replacement, they are telling compressor only we will replace apart from other things you needs to...

Today is 12th day from registring for AC installation but still i'm waiting for installation.
I have purchased a Hitachi window AC RAT518HUD on 31/5/16. I have registered for installation on 4/6/16 and registration no is [protected].

While purchasing and registering for installation I was informed that it will take maximum of 48 hours for installation.
Many times i talk to patna service incharge Mr Kamlesh ([protected])...

I have been calling Hitachi customer service since 17.05.2016 to get my AC serviced. Everytime they say technician will come in 24 hours but no one turned up till date.

Complaint no. are [protected]. Now also they say they cant do much than sending or talking to service centre in charge.

Name:Deepak Gehani
Mob: [protected]
Registered mob:[protected]...

As we switch On the Air conditioner after few minutes water is start leaking from the lower side of the A.C. . as we are facing this problem from last 3-4 months . please take the action as soon as possible as it make us suffer a lot. I didn't except such kind of problem at least from Hitachi company appliances.
So I request you see the above problem as soon as possible and make us relief. And I am at least accepting that from Hitachi...

Dear sir,
I have brought an air conditioner on 19.04.2016 with trust and goodwill on such big brand name. But to my astonishment i noticed that the air conditioner is making very loud noise. So as an responsible customer i had made a complain on there customer service number '35324848' in the month of may 2016. They promised me 48 hours prompt service but till date i. E 11.06.2016 even after making several reminders i have not received...

I have taken split AC of Hitachi but have many problem listed below
1. AC cover broken at the time of installment. It was taken and not replaced for many weeks. So AC was off for two months.
2. AC cooling is very poor. Called service team and they confirmed that it is OK. Still that problem is not closed.Cooling of my earlier AC was better even if it was only one ton.
3. AC connection with remote was not happening from...

I have hitachi ac my ac is not cooling properly thats why i had complained to customer care 3rd (Friday) 2016 of june they told me that there technician contact me within 48 hr bt now 192 hr but till now they not contacted me regarding this. Regularly i had called to customer care on 3rd june 7the june 8th june 9the june customer care repeated only two things 1st one is srry sir and 2nd one is as soon as possible. I told to customer care...

Dear Sir's
Below is the e-mail sent to Hitatchi on 21-Dec-2015

*((I have purchased the subject referred refrigerator on 17th July 2010 from Nikshan Electronics, Kannur, Kerala, India (ref. supplier invoice No. B9860). I had paid a price of INR 37, 000/- . Even though I had few issues, now I have a serious issue or rusting the front door!. At the time of purchase I was informed that the front door is non-rusting pure...