IFB Industries Complaints & Reviews

I purchased a new washing machine senorita aqua sx. First i had to follow up for installation, it took 6 days for getting the product installed. Thats the begining, intallation technicians main job was to sell the liquid detergent he was not interesting in giving demo but selling. When technician left pipe started leaking. I called him again and he didn't pick-up the call. Logged a complaint again with customer service. They gave complain...

I bought it from flipkart after hearing good things about them. Ordered on 22nd sep, received on 4th oct and demo/installation was scheduled. On 6th they sent an engineer who broke our pipe during installation and had absolutely no idea what is required for installation.

He fled and said someone else would come for the installation. We repeatedly called but no response. Now a message came today 10th oct that my installation...

This is regarding my compliant/ ticket no : [protected]. I have raised request on 5th Oct 2017. Even after multiple follow ups, still i did'nt get any call from IFB technician.

When can I expect call from Technician..? I f i am not receiving the call from within next 24 hours, I will raise consumer case..

Thanks,
Raghuveer S,
[protected]....

To whomsoever it may concern

I had logged a call with ifb customer service on 20-sep-2017 for ifb neptune vx dishwasher drain outlet pipe leakage, it took around 5 days for your team to arrange technician visit. A technician by name madhu visits and try to fix and he comes with not suitable material and charges around 1200/- for fixing the issue and replaces it with new part and breaks the covering and vanishes. The other day...

I have purchased ifb washing macing last 6 moths ago very happy condition because india company. But last one months ago some create issue in my machine and call custometr care and custmoer care came my home and ask your mother board of machin has been fail. After 7 days your machin is ready after 10 days i cal service center what about my machin service center told me min 1 months your part is ready that i surprised one month ifb is india...

Sir my above said washing machine is under amc expires on 20.10.2017 now the service centre noida is pressing hard for renewal of amc. It is regretted to inform that afer some repairs last year some part in my the washing machine is missing in spite of several complaints the said problems yet to be resolved. New amc is due service centre is institing for newal. I am thinking not to extend amc and get the machine from open market rm parti...

My complaint no is[protected] o m complaining from May2017 again i compaint on 28 sept 2017 but till mow no technician has attended my complaint why this neglegency is happening fro such a reputated brand .when my machine is in warranty period why this delay is happened.
Resilve this problen as soon as possible.
Pooja
[protected]...

I am really surprised no one responds to calls at ifb service. I think k people work in nawabi style here. They say they can come and install only after 11. Since they have to be at office till 11. When i call at 11.30 they would say they will have lunch and come. And never turnup.

Understanding that it is festival season. Though the washing machine was delivered on 26 september i waited for the festival to be over... Looks...

I have a ifb convection (Model : 30frc2) with touchpad functioning issues since last month. Service department has taken our complain but unable to resolve, mentioning shortage of parts. I have tried to reach mr. Dilip jena, service manager but only got weird and strange replies. And more to it, mr. Dilip has disconnected my call in between our discussions and not picking my call since.

Using a brand like ifb and staying in...

Two representatives purported to be from the company visited my
Residence at 1015, sector-13, hisar on 30/9/2017 in connection with
The servicing of my washing machine. They just switched on the main
Supply button and told that the main pcb deck (Sensor) needs replacement.
The cost involved would be rs 4600/-. They charged rs 590/- as their visiting
Fee and left without rendering any service at all.br...

I'm david and i have been using your product (Ifb washing machine) for the last 20 years. The one which i have now is the third one bought in the year 2012. Now after almost 5 years there was a complaint in the month of august 2017 and we were told that the drum of washing machine was damaged and had to be replaced. As told by the service centre we did the same. while they were doing this work they recommended us to take an amc for one...

For the past 3 weeks i have raised tickets to resolve my washing machine repair at ifb call centre, but the service executive is not attending the repair.
When trying to raise complaint at callcenter they are providing service center no and service center is not accepting the request but demanding the money - inspite the machine is under warrenty.
Ifb twitter helpline is also not responsive.
Ifb toll free feedback no...

Hi,
I have lodged a complain regarding my 20sc2 ifb microwave whose touchpad is not working. The service guy is charging 1400 + 325. I asked that the price is too high for touchpad then he came down to 1200 + 325. Is this a vegetable market where price of spares is done by service guy or actually done by the company.?? I asked to check atleast is this repairable or not but he denied that it cant be repaired without seeing the condition....

Dear sir,
I bought a neptune dx dishwasher from ifb point in 2014 with my bajaj emi card. I was offered a special extended warranty of 4 years by the ifb point - lokhandwala branch staff mr vishal. He told me that the warranty period will be stamped on the machine booklet by the installation team. When the installation staff mr farookh visited my house, he initially wrote a warranty period of two years - 2014 to 2016. At that time...

Hello team,

I have submitted complaint of ifb flt senorita aquavx 6.5 kg washing machine on 1/10/2017.

My ticket no is: [protected]

On submitting the complaint they assured that service engineer will visit within 24 hours. But even after 7 days (Today 7/10/2017) no one visited. I am doing regular follow ups, yesterday i have received message stating “ticket #: [protected] has been resolved”...

We called ifb toll free no. For repairs of our elena washing machine.
So from universal services bandra (East)
Mr. Asif came and inspected the machine and he told to replace the motor and some other part to fix the machine to solve our problem.
We agreed for that and after 2 days he came with motor and other part to repair the machine. He replaced the same but, still the problem of machine vibrating exists. We payed...

Dear sir/madam,

I have submitted complaint of aw60-8062, 6 kg washing machine on 3/10/2017.

My ticket no is: [protected]

On submitting the complaint they assured that service engineer will visit within 24 hours. But even after 3 days (Today 6/10/2017) no one visited. Again calling customer care for status they said problem was resolved and closed the ticket. I replied "problem was not solved,...

Hello sir,

We are facing the problem of leakage of water since 3 months.
We called the complaint no so many times...
They responded but they changed the other parts but didn't solve the main issue.
Kakinada ofc people were responding the calls in a very indecent manner.. We felt so bad..
Complaint no. Private
If you dont solve this problem we may go to consumer forum..
Our patience...

The machine is making metallic noise while rotating. I made complaints for 4 times over phone. Once a technician came with improper instrument without under standing the problem, which were told to to him over phone. He also said that the bottom plate can be opened due to lack of instrument, he also doubted that there may be some metal or coin under the plate. But no action were taken by your company. The machine is still under warranty period.br...

Whenever I call for a maintenance the engr who is visiting the site act very unprofessional both to customer and Ifb. Don't you have any control to monitor them by trusting you calling your support but I don't think it's worth anymore unless otherwise it's acted.

Contact me @ [protected]@gmail.com...