IFB Industries Complaints & Reviews

Logged a complaint about my washing machine with ticket [protected] on 23-sep17. Very next day technician visited and confirmed that issue is with the motor which will be replaced on 25-sep-17. There was no update after that. Called customer care multiple times but got assurance only. Even after 2 weeks issue still persists which is creating inconvenience...

Raised a complaint on 30th sep'17 for washing machine not working.
Regular follow up on 3, 4 & 5 oct.
1. Customer care provided shalini no.[protected] but not lifting the phone.
2. Customer care provided pritam no. [protected] after two days of continuous calling he responded stating that it is pertaining to other office by name mr. Yogesh [protected]. Even yogesh is not lifting the phone.
3. Customer care transferred...

My machine was giving problems for the last one year. The problem was that elcb of the house would go off. I would complain and the technician will come and do some repair, it will work for few days then the same problem will arise. The technician told me that the taping of the wire goes loose and it touches the body of machine hence the problem.
Other technician told me that because you use your machine on generator hence the problem.br...

Have IFB senorita aqua 6.5 kg front loading machine. Error is AC LO tried calling customer care no luck.. can someone help in resolution asap, you guys can reach me @ [protected]...

I am continuously writing emails to the company and calling customer care but company is not at all responding. I am in a helpless situation and not able to understand what should i do in this situation. Feeling cheated after purchasing a new machine after spending about inr 50, 000/-.

Please refer the following mail sent to the company.

From: "dr. Mrinal kaushik"
To: [protected]@ifbglobal.combr...

Dear sir

I have submitted complaint of tlsdw 7 kg aqua washing machine on 30/09 2017.

My ticket no is: [protected]

On submitting the complaint i was assured that it will be solved within 24 hours but even after 96 hours as of now the problem is not solved.

Why you people make false promises.

I have even contacted customer care services 4-5 times for same complaint but...

I have this ifb executive elite front loading 5kg washing machine. After several years of good service, one day it tripped the mcb during f cycle. Called ifb customer service, within 2 days the service engineer turned up and told me that due to internal water leakage the short his happening and in turn tripping the mcb. He later asked us to replace the pump and suspension since it got damaged due to the leakage. He also suggested cleaning...

Model Topload 6.5 SDR purchased on 05/02/2016 at Vasco, Goa.

Last two weeks it was taking more time for wash approx 20minutes more than the time set.

Today on 03/10/2017 timer not stable, does not set the timer. Timer may be faulty or failed.
Intake water take very slowly....

Purchased ifb 23sc3 microwave oven.

Demo engineer (Mr. Sumit [protected]) doesn't knew anything about the oven who came for installation.

Oven gets shut down after it runs for 5-10 mins every-time. Logged a complain for this (Complaint no. [protected]) and ifb send the same engineer again and he said product is working fine and he didn't had the patience to wait for 10min to run the oven and check.
br...

I buyed a washing machine 4 months back and its the fifth time that the machine is misfunctioning. None of your stores are ready to register a complain and also i am not able to contact you through any toll free or customer care number. We are in trouble please send your person to repair it asap. I am your customer for last 12 years but since last few months the complains are not taken seriously. We ll be please if you take a look to it....

Ticket [protected], IFB techn came after 3 time follow-up, with in 5 mints he done installation and training.he not ready to answer to queries and installation is incomplete.didnot complete warrantee card.we r unhappy with ifb product and installation services.not show mc in working condition.Totally we fooled by purchasing ifb washing machine....

I have ordered ifb tl-rdw 6.5 kg aqua fully automatic top loading washing machine on 20.9.17 from flipkart.
On the day of installation we were informed by your technician that there is a defect in the product and i generated a replacement request.
A further visit of technician was generated from where it was confirmed about the defect.

It has been 11 days and no action has been taken on part of either ifb or...

I have IFB Elena dx 5.5 kg washing machine. My machine is covered under AMC. I have registered complaint in IFB customer care for change of outer body on chargeable basis with ticket no. [protected] dt. 19.09.2017. But IFB is not able to supply outer body of machine.

Please help....

This is an email i sent to ifb customer service on 27th september 2017. Except an acknowledgement there has been no progress.

Dear sir,

I have a ifb 6 kg digital washing machine which is under amc, copy of the amc document is attached for your ready reference. My registered mobile number [protected].
I had lodged a complaint on 12.07.2017 ticket no. [protected].. Which was cancelled without anyone attending....

Dear concern

I bought an ac of ifb company from a dealer named appliance gallary from setor 22c chandigarh model no. Iacs18ka3tgc 1.5 ton on 22-jun-2017.

The ifb technicains installed it next day. It dont give required cooling and it gives heat while running. Then i make a complaint on dated 02-july-2017. Complaint no. [protected]. Which remain unclose after two three visits of complaint resolver and try rectifying...

I had purchased ifb elena aqua sx 1000 6 kg machine from sargam electronics, delhi vide invoice no spreet-09044 dated[protected]. I had numerous complaints in the past about its working. From today onwards, the machine is not working and i am unable to use the machnie.
I shall request you to depute your engineer urgently to our house without any delay and sort out the issue.
Anil gupta
A-17, swasthya vihar, vikad marg,...

Hi,

I have ifb washing machine model senorita aqua sx and facing issue with error code as below
Dp er and p 14 since morning,
I am trying to contact ifb customer care since then and no luck on call connection as they are too busy to receive customer calls now days..
My registered mob no is [protected]
And living in pune city.

Kindly acknowledge it asap.

Thanks
Anuj...

I have problem with my ifb microwave oven for last one and half year. The service technicians visit my place several times and few parts also changed still it is not working. They even take this oven to their ifb authorized workshop in jorhat once. Still the problem persist. One senior sales person from guwahati even call me and give assurance that problem will be resolved very soon as he had already talk with their goa manufacturing unit...

I was using my ifb front loading washing machine and suddenly in the end, it started making a lot of noise. The mechanic today on 30th sept told us that the drum is broken and that it cannot be welded. The replacement cost as quoted by the ifb authorised mechanic is rs.4000. They never carry any rate card and just quote any amount. They also deal privately at half the price, the money of which straight goes into their pocket. Just a month...

Ticket no [protected]
They are charging 500 bucks for touch panel.
Ifb what in the word does 1 year machine warranty means?
I saw the touch panel last working after the last complaint (My microwave wasn't heating) when technician used it was working. Just a week before my warranty finishes this happens. Poor service ifb. Regretting paying so much money for the product....