IFB Industries Complaints & Reviews

Hi,

Current complaint no: 17607443, logged in on 30th mar 2016

History:

July 2015
- we first reported some issues with our ifb senator 6 kg washing machine.
- the technician visited and said the "mother board" needs replacement.
- we said okay go ahead and do it.
- the mother board was replaced

Oct 2015
- we had the same issue again
- technician...

My name m.Xavier roche masilamani, residing in coimbatore tamil nadu, my ifb customr id 1711245, and my comlaint no or ticket no[protected], dated on[protected].Ifb amc serial no52314dated[protected] to[protected].
Several reports made, to you, and to mr .Nandakumar of coimbatore manager by calling through his cell no [protected], and several sms sent to him, but no use he is irresponsible, ignoring, my call, my sms message, and avoiding...

We had bought ifb washing machine 7 yrs back and every time sales guy insists and make to do amc. There after if we call for service it is horrible and pathetic we need to several calls to call customer and to their local officers to be under followup to get it done. This time i had called thrice and find the logged no as given [protected]/[protected]. Every time it is painful to be under followup. Customer care gave level 3 person by name...

I am having an ifb washing machine which i have covered under annualmaintenance contract (amc). The machine is not working due to water inlet problem complaint lodged with the service centre(phone no[protected] on 25 03 2016 and the ticket no of the complaint is [protected]. Inspite of several calls thereafter, no technician has turned up till today (03/04/2016) every time we have problem with the machine, the company does not bother to...

Sir,
we have register one complaint on 20th March 2016, regarding Micro oven Model no.25BC3.Our complaint ticket no.is [protected].The same day your engineer assured to us that he will come the same day with in 45 minutes and we waited more than 2 hours, nobody visited and there is no any call also. Again we tried to him, then he told that he want to attend some other customer, again he assured the next day. We both are working people...

Elena aqua vx[protected]

My original complaint in the last week of october 2015 and subsequent complaint in the 1st week of january 2016 remain unresolved - i am shocked and surprised how come a world renowned consumer appliances company like ifb can keep a ticket open for more than 5 months for a small problem like door replacement.

It is pain talking to thier customer care executives who always keep...

I've bought a microwave oven model 25dgsc1 around 4 months ago.
I've reported complaints many times in last 2 month but no effective action is taken by ifb customer service.
Complaint details:
1. Complaint no.: 17364038, i complaint it on 6th of feb 2016. A person came to visit and found the issue in microwave oven and he told to send a sr. Technical person to visit.
Later, i found that no response taken for a...

I have purchased a split ac make ifb from chandigarh, but i am not satisfied with its indoor unit.The working sound of this appliance is too much that i cant even tolerate it . Company mechanics have already visited my home and they told me that the motor has to be replaced but they didnt contact us later on .I have already submitted complaints many times on their customer care number but they didnt solve the problem . Kindly approach my...

Hi, I have purchased a washing machine one month ago. Now facing issue of water leackge from bottom of it and after complaint a technician visied and fix by applying the M-Seal on it. This happened twis till this time .

I need a parmamnent solution for fir this.
Is this the company standard to resolve the problem with new machines ?? This is really a big question mark on brand value .

Thanks
Atul...

I'm from North Chennai, having a very good IFB washing machine. Due to some problems in electronic board I raised a compliant with the customer care. Without attending the case, I received a message as resolved. Then again I raised a ticket, and now I'm begging with the company technician. He has the board in hand and not ready to pick our calls and making his friends to respond our calls. Even the customer care center is so supportive with...

I have given compliant on[protected], & my complaint no:-[protected]. Till now no technician came to my house. Every day I am calling you but no response. I request IFB service manager & local IFB also but no response. I'm vexed. Now I am having only one option, that is to go to the consumer court against IFB service. My machine is under warranty also . I bought this machine in the name of Durai I Vasanth&co, in chennai on[protected]& bill...

I have raised a complaint of 12.03.2016 (Complaint no.-[protected]). The call center promised for service within 48 hrs but till 17th no one came. Till then we tired call center, service center and branch manager (Shanmuga) for several times but the call will go with no response or with promise that the service will be provided immediately. Then on i contacted ifb-area service manager (Gopal) on 16th evening and he assured they will attend...

I have made a complaint on 19/03/2016 regarding the problem with the machine, I have been making several calls to the toll free numbers and to the local numbers provided by them also for resolution of the problem. Response is very poor and many times they do not pick the phone. I did not get any response to my messages also. Every time I get standard reply that the issue will be resolved very next day, but the day it is not happening. I do...

Sir i have complainted so many times but my complaint not solve till today for the past one month by your customer service also i have made a complaint and since 20 times i have called your toll free number he is told ok but not completed repair my washing machine. my complaint numbers [protected], [protected] and other numbers also there. So I request u sir please response my complaint and I have also called Murugan, and jagan these people...

Complaint number : [protected] & [protected]

( AMC no : 0024638)

Even after raising continuous complaints, I have received no response from your side regarding the issue of the washing machine. I have called the customer care several times and they kept on giving reasons and accepted to send the service person every time I called.

I have informed that I am ready to pay for the motor which do not...

This is regarding my complaint number [protected] that was raised on 13 March 2016. Without even providing a resolution for the problem, the complaint was closed and when we try to reach out again to check the status, IFB creates a new request (# [protected]). This is not the first time that we face this issue.. Everytime there is a repair work we go though this ordeal. Just because of their pathetic customer service, I am planning to change...

Hello IFB team,

I am so disappointed with your customer service. My ticket reference is [protected], which was logged for the washing machine which failed to complete its task and created a disaster in my house. The washing machine was overheated and created a lot of fuss in terms of burning my bathroom. This machine is 8months old and I am very frustrated with the quality check not been performed before selling it to the customer....

We bought IFB dishwasher in Feb 2016 and from the initial one week on words the dishwasher is showing F5, and the machine is attended twice in one month and still not being rectified, the service people within them self are confused whether to put water filter unit or not.Even now for the last 5 days the dishwasher is not being rectified.Please be careful before buying IFB dishwasher...

I am very much disappointed with service & support of such a big & renowned company IFB. During purchase of Washing Machine, I personally very much preferred to buy washing machine from IFB the world greatest company.
But after buying I have lots of bad experience with the IFB services. Till date I have made a numbers of complaints in customer care as mentioned in the subject for replacement of drum of my washing machine, but there...

My Customer ID No. is 1627945, Ticket No is [protected] dated 9th March, 2016.AMC No is 1513516.

I own a front loading IFB Senator 6kg (fully automatic) washing machine. The authorized service in Trivandrum did not attend my complaint even after repeated request. It is almost a month now.

After my repeated calls a technician visited and unmounted the machine, found some problem with a part in my machine due...