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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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+91 44 2530 0000
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+91 11 2331 1263
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 111

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Address:Ghaziabad, Uttar Pradesh, 201002
Website:www.irctc.co.in

My name is urvashi mishra. I try to book a ticket from irctc but was unsuccesful. Kindly help me to get the refund from irctc. Below are the details:

Transaction id:[protected] transaction date:10 nov 2018
Harpalpur (Hpp) to h nizamuddin (Nzm)
Transaction amount: 1130.0
Payment status: late response from bank on 10 nov 2018
Payment failure: no response from bank

Train name: kurj...
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H
hemita shah
from Mumbai, Maharashtra
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not received a refund

Address:400703
Website:irctc.co.in

I booked 3 tickets routing from Dadar (DDR) to Samakhiali (SIOB) dated 10/11/2018. And also return tickets from Samakhiali (SIOB) to Dadar (DDR) on 11/11/2018.
But i cancelled 3 tickets dating 10/11/2018 & 1 ticket dating 11/11/2018. Here are tge details of the tickets:

Date of booking: 17/09/2018
Date of journey: 10/11/2018
Train No: 19115
PNR No: [protected]
No of tickets booked: 3
No...
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S
sumit kumar kumar
from Hyderabad, Telangana
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food selling on extra rate by caterer

Address:Krishna, Andhra Pradesh, 843107

Sir train no 12511 date 16/11/2018 caterer will sell veg lunch in 120 Indian rupees. All qty in food is less than other train service. We are not understanding how to increase the rate of veg lunch. other train vej lunch rate is not more than 90 rupees.my pnr is [protected].Sir please take necessary action against this train caterer service. We are always facing this type of problems....
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J
jkvohra1975
from Indore, Madhya Pradesh
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uts r-wallet amount not credited

Dear Sir,
I added Rs. 1100 in my UTS R-Wallet of IRCTC on November 16, 2018 through my SBI debit card. The money got deducted from my bank but not added in R-Wallet of SBI. I made the payment at 09:13 am on November 16, 2018. Kindly look in the matter and provide me refund as soon as possible. Also the customer care department o[censored]TS is not replying properly. I have attached all the proofs.
Thanks a lot
My details:br...
+2 photos
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O
Omprakash Chhugani
from Solan, Himachal Pradesh
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refund not received from irctc for cancellation

I am not recieved refund from irctc for cancellation of tickets from shri ganganagar (Sgnr) to bhopal (Bpl) dt. 30.10.2018 & date of cancellation 26.10.2018 trnz id: [protected] train no. 12486 pnr: [protected], booking amt. Rs. 540.68 after cancellation amount to be recieved:- rs. 420.00, but not recieved till date. Name: omprakash chhugani, age - 25 years, male....
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B
Bhushan Dabre
from Pune, Maharashtra
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tdr - cr repudiate

Address:Chhindwara, Madhya Pradesh, 411028

I had filed the tdr as the train was late for more than 3 hours at our boarding station. We don't want to travel in delayed train and hence we took alternative path to reach the destination. So all below condition satisifies:
1. Train was late for more than 3 hours at our boarding station.
2. We did not travel by the revervation/train.
3. Tdr was filed within 2 hours.
There is no reason provided for the tdr rejection....
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M
Mukulrtr
from Pundri, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I have not received the refund yet of my cancelled ticket

Sir, i juat cancelled my ticket and its about 1 week i can't get refund pnr [protected] and transaction id [protected]
Settlementid [protected] rfnd amt 1605.0 sir plz help me i can't get my money plz help me to get my money back...
Ticket id:-2186873
Train no -12450
Journey date - 9- nov-2018
Cancelled date -9- nov-2018
Irctc shows me that he gives me refund but actual refund not goes to...
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S
sachinkumar9719
from Gurgaon, Haryana
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payment was done but ticket status show payment pending from bank end

Address:New Delhi, Delhi
Website:irctc

I booked 3 ticket from ludhiana to panipat in 12716/ASR NED EXPRESS on 14th november and payment was done by sbi debit card but in ticket status it shows payment pending from bank end i am confuse its cancelled or process going on
Transaction ID-[protected]
Reservation ID: [protected]
Train No./Name: 12716 / ASR NED EXPRESSTicket Type: E-ticket
From: LUDHIANA JN (LDH)08 Dec 2018 To: PANIPAT JN (PNP)08...
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A
AnudeepR
from Hyderabad, Telangana
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only mobile app login working. website login not working.

Website:IRCTC

Hi,
Since 3days, i am unable to login to irctc website account on desktop. But i am able to login through mobile app. It says "bad credentials" i have tried changing the password. The new password is working on irctc mobile app but not working on the website. I have tried clearing off my cookies, cache & tried from another browser too.

User id: anudeepr
[protected]...
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S
sanjay roy sanjay roy
from Patna, Bihar
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irctc ticket/amount is deducted but ticket is not done

On 15th november 2018 i booked a tatkal ticket from chhapra to sealdah station from my debit card. Amount is diducted but ticket is not done and i had got a massage on my phone :your account is debited with inr 440.00 on[protected]:06:47
Info:pur/irctc/delhi/irctc/seq no 899841. Call [protected] (If in india) if you have not done this transaction....
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P
ParagKulkarni
from Thane, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund for cancelled ticket not credited

Address:Thane, Maharashtra, 421503
Website:IRCTC

My pnr -[protected] cancelled on 27 oct 18 and received sms that re fund process ed on 29 oct 18 and will be credited in 6-7 working daya.
But after 20 working days also re fund not credited to bank.
I went to bank but no refund txn id [protected] received at bank.
I complaint to irctc vide ticket no. 2104730 and 2150963 but no action taken by irctc
Please process my refund of rs5320....
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S
Sai Sainatham
from Naduvattam, Tamil Nadu
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regarding r wallet money refund

Sir,
While I am trying to recharge my r wallet it takes two times to add money but got recharged only once and the money got debited from debit card two times.
So I humbly request you to initiate the process of refund money which got deducted from my bank.
Thank u sir.
So i here by provide my account details
Ac id:Sai3122
Please make actions fast and kindly reply....
+2 photos
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N
Nozu
from Imphal, Manipur
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other person using irctc id on my name

Address:797112
Website:Www.irctc.com

Sir, i one of my nearby shop keeper used my pan, aadhar n made irctc id at that time we used to be friends, but now a days i don't want him to use irctc id in my name, so i want to decativate irctc id used by him as soon as possible, he is using my pan, aadhar, so i don't want him to be used anymore. He bought irctc id under the smartshop, and his shop name is homelite....
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D
Deepak Raj Ujjain
from Chennai, Tamil Nadu
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refund of money of failed transaction

Sir i had done transaction through irctc connect app for booking train ticket on 07/08/18. Through net banking. My account is debited with sum of rs 676.80/- same time but e-ticket not generated.
My money is not refunded till date. I have tried to call irctc customer care but not they replied that your money is not credited in irctc.

Date of booking-07/08/2018
Transaction id-[protected]
Amount-676.80/-br...
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DILIP NARAYAN KULKARNI
from Solapur, Maharashtra
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refunded amount not credited to my account for failed transactions

Website:IRCTC

I had booked tickets on irctc portal on 29.10.2018 for the journey from
Shegaon to pune jn by using my visa card gateway axis bank. The transactions were failed and refund generated on 29.10.2018. However refunded amount has not been credited still in my account with bank of india
I have detailed the particulars of transactions as under

Trans. And refund id: [protected] amount - 2251.96
Dt.29.10.2018...
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S
sujeethzb
from Delhi, Delhi
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cancellation of e-ticket

Dear sir/madam

I have booked the e-ticket through on line but now user id has been freezed hence request you to kindly consider the e-ticket cancellation request.

The ticket has been booked from delhi to jodhpur and vice a versa.

My user id is sujeethzb under which ticket has been booked.

Pnr no. - [protected]

Vineet gupta 37
Parul gupta 36
Priyanshi gupta...
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M
Mahesh Karira
from Bareilly, Uttar Pradesh
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non refund of cancellation tickets

I checked the bank statement but there is no credited entry for refund. Kindly look into the matter personally and credit the same in my bank account as early as possible.

Pnr numbers:

1) [protected]
2). [protected]
3). [protected]
4). [protected]
5). [protected]
6). [protected]

More than 15 days lapse but till date the amount not credited in my bank account....
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P
Prakashr Ravi
from Mumbai, Maharashtra
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poor quality and taste of food at exorbitant rate

My one is [protected] and was traveling from chennai to pune.in the morning i took 2 idly and 2 vada costs rs.40. Both vada and oldies were very small in size and bad taste. Sambar was like child water without any taste.
At lunch i took meals costs rs.120 which is like a price of star hotel. The food is not even worth for rs.30. What is the approved rate for meals and tiffin in irctc. Please tell me.
Prakash
[protected]...
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Rishav1802
from Ranchi, Jharkhand
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misconduct by tt and double charge taken for the same ticket

So i booked a 2nd ac ticket in train no. 09308 boarding from patna jn to jhansi.
The ticket was booked half hour before the arrival of the train in currently available quota.. And in a hurry my father typed his name 'deepak kumar' instead of my own 'rishabh kumar'. So when the tt came for checking the ticket he started bullying me seeing that i'm a student and i was forced to pay 2195 rs to get the seat.
Therefore the total...
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S
shubham7255
from Port Blair, Andaman and Nicobar Islands
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filed a tdr, but amount not refunded

Address:Varanasi, Uttar Pradesh, 221005
Website:ixigo app (www.ixigo.com/)

Hello sir, i've booked a train ticket (Patliputra (Ppta) habibganj (Hbj) for 2 person including me to habibganj bhopal in agtl hbj spl, train no: 01666 on 8th july 2018, the train got delayed for more than 4-5 hours. So we decided to file a tdr, (Tdr filing date : 09-jul-2018 06:21:44 hrs) & we didn't travelled by this train, sir its been 4 months but didn't got any refund...
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