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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 108

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A
Anisha Mathew
from Pappinisseri, Kerala
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confirmed seat was overlapped

My boarding station was from chenganoor and my seat number - d1-85. And there was a person who was traveling on the same seat from trivandrum to thiruvalla (Next stop from chenganoor). He was claiming that his ticket was from trivandrum to thiruvalla and was an online booking. After he got down from the train at thiruvalla, tt came for our id verification and we came to know that his ticket was booked only till chenganoor. While in the conversation...
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N
nepal singh 98897
from Noida, Uttar Pradesh
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money deducted without reservation in train

Website:irctc

Sir on 7 dec 2018 i was reserving seat in 14218 (uchahar exp) for 08/12/2018 but due to slow processing of bank or irctc my amount of 385 rs.becoming pending form irctc and deducted from my account.nor my reservation happen and neither my amount came back please solve my problem as early possible.
detail as follow :
transaction id from irctc:[protected]
transaction id from bank:[protected]...
+2 photos
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T
Tusharikaa Nagar
from Jabalpur, Madhya Pradesh
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e ticket cancellation

Address:Indore, Madhya Pradesh, 452001
Website:irctc.co.in

I booked a ticket today, on saturday 8 december. After multiple failed transaction due to irctc app, the available tickets went to wait listed and weee booked in tqwl. I wish to cancel my tickets but the booked ticket is not showing in the app or the website under booked ticket history / cancellation of tickets. I have received an sms regarding the booked ticket. Pnr is [protected].
I am unable to cancel the tickets. I have tried to...
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P
Preethi Sridhar
from Bengaluru, Karnataka
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rs 1156 payment was done and ticket didn't get booked

Booked 3 tickets from mas to bnc, payment of 1156/- was done through card but no tickets got booked. I want refund of the amount. How can no ticket be booked when payment is done.
After the payment was done i got error in booking. Please refund the full amount immediately.

I want immediate assistance on this issue and there is no way i could track the payment in irctc app and raise a complaint. The payment should reflect...
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P
prashant baisla
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment issue company not doing anything

Address:New Delhi, Delhi, 110062
Website:irctc

I was made a payment of rs 449 to irctc through paymt and paytm given me a confirmation that payment has been done from our end in written. And irctc services are really pathetic no which is available on website we cant be able to contact never connect and on a irctc website it is showing that payment pending from bank end order no [protected] please help me out....
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P
Pb1110
from Kakching, Manipur
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refund not get for failed transaction

Website:www.rr.irctctourism.com

Sir,
I had booked three retiring rooms at agra cant station on 01/11/2018. Due to transaction failure the rooms are not booked. Again i tried on 05/11/2018, which was also failed. For all above three failed transaction room rent were debited from my bank accounts. Now after more than one month i didn't receive my refund. After trying several attemps on call centre on no. [protected] i was able to connect customer care executive and...
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S
suraj sain
from Raipur, Chhattisgarh
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money deducted but irctc website shows pending from bank end

Hi,

Booked ticket on irctc using razor pay amount debited inr 4200 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. My reservation id...
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A
ajmera chetna
from Pune, Maharashtra
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payment not received for cancelled train tickets

Website:IRCTC NEXT GENERATION Eticketing

Sunday30dec 2018cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 22903 / bhuj ac s f exptransaction date: 2 dec 2018
Bandra terminus (Bdts) bhuj (Bhuj) refund status: refunded
Cancellation/refund id: [protected]bank name: state bank of india
Booking amount: 8260.0refund amount: 6985.0...
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V
Veera Mahalakshmy
from Chennai, Tamil Nadu
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registration issue

Name - veera irctc user id - yuhaan123 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is veera. M. [protected]@gmail.com my original correct id is veera. [protected]@rediffmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself thanks...
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S
Sunil KR singh1
from Jasidih, Jharkhand
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food supply

I have online booked my meal vide pnr no [protected] on 10.09.2018 by bt - relfud, but they cheated to me by supplying stale food that was not eatable. As per menu 3 pieces of chapati has to be supplied but they supply only some small pieces of chapati which was even not equal to one chapati. And that chapati was also so hard and cheawble. That can not be eatable. After that the food taken by me, my condition becaming worse and after some...
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A
Aiyoo aiyoo
from Chennai, Tamil Nadu
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irctc refund amount is not credited to my account for my cancelled tickets

Address:Chennai, Tamil Nadu

TICKET DETAILS
1)
Transaction ID: [protected]
Pnr Number: [protected] Train No: 12631(Nelai Expreess)
From Station: CHENNAI To Station:KOVILPATTI)
Date Of Journey: 13-Nov-2018 Class: 3A

Date Of cancellation: 11-Nov-2018 Total Ticket Fare: Rs 1880

Refund Details
Cancelled Date: 11-Nov-2018 Refund Amount: Rs 1500 Refund Status: Refund ID: [protected]
BANK...
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M
Mohammad Atif Ahmad
from Gurgaon, Haryana
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payment pending from bank end

Address:New Delhi, Delhi, 110025
Website:www.irctc.co.in

I have booked a ticket from ndls to pnbe on 6th of december worth rs. 1305 using upi via google pay. My payment status says "pending from bank end" on irctc website. I have received a payment confirmation notification on my google pay app but my ticket has not generated.
My details are as follows:
Ticket from ndls to pnbe.
Date of journey: 17th of december, 2018.
Train name: sampoorn kranti.
Train number:...
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K
kishore mech
from Salem, Tamil Nadu
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phone number verification problem

Address:Ludu

Sir i am wrongly enter my phone number my irctc account is not opening
My mistake by entering wrong mobile number [protected]
My correct mobile number is [protected]
My id kishorechozlan
I try to reset my mobile number not working
My email id is [protected]@gmail.com
Sir i apologise for entering wrong mobile number
Sir help to change my number and help me verify my irctc account sir...
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K
Krishankmr
from Amritsar, Punjab
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travelling in super fast with express ticket

Address:160101

I was traveling from Ambala to Chandighar
on 04/12/2018. I had express ticket and I was traveling in super fast train (Paschim Express).I had enquired at Ambala and he said the express train is coming. At chandighar railway station TTE checked the ticket and said you are traveling in super fast train with express ticket and will be penalized with a fine. He asked me to pay RS 300 as fine and on request he agreed on 200 not less than...
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R
rambli
from Katra, Jammu and Kashmir
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reset my password

Address:Jammu, Jammu and Kashmir, 180012

-date of incident :[protected]
-today iam trying to login on your website irctc through my user id and password which is i remembered last time but i was unable to login. I tried to reset but it is asking mobile otp which not working currently.

-my user id : rambli

-my old moblie number :[protected] not working.
-working mobile numer :[protected]
-my email id: ram. [protected]@yahoo.com
br...
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Y
Yasho Vardhan
from Noida, Uttar Pradesh
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bank declined transaction money deducted

Address:Ghaziabad, Uttar Pradesh, 201014

I tried to book a ticket from nzm to bdts on 29/nov/2018 ticket was not book but the amount of rs 1033.23 got deducted from my account on ticket charging rs 1005.

I got the message from the irctc.co.in that ticket not booked transaction failed due to the declined transaction by bank.

Its been around 4 days nothing have been initiated by the bank. Please do register the complain and act immediately.
br...
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I
irakobelia
from Bareilly, Uttar Pradesh
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changing wrong email id

Name - irinakobeliatska irctc user id - irakobelia mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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Y
Yash Sharma722
from Hapur, Uttar Pradesh
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tatkal waiting list ticket refund

I had booked a tatkal ticket on 1st nov for train on 2nd nov, the ticket was in (Tqwl) tatkal waiting list. According to the attachment i received from irctc themselves, the current status of my ticket registered with them is tqwl66, and when i ask for a refund for my ticket from irctc. The customer care tells me that the refund won't be processed and the ticket was confirmed. I am attaching a screenshot of my railway ticket status, i got...
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K
keshavkunal
from Agra, Uttar Pradesh
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non refund of payment after cancellation from irctc

Address:Araria, Bihar, 854318
Website:www.irctc.co.in,zaakpay,paytm

Dear sir..
I canceled some tickets. But refund amount is still not credited in my account. The transictions are made through zaakpay pg & paytm m but they are yet to be credited to my account. Tickets detail are here..
Pnr no.
[protected]
[protected]
[protected]
[protected]

Ixn id
[protected]
[protected]

Please do needful
Regards
Keshav...
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H
Hariom Rajput
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc refund amount did not received /? transaction id 100001523231979 ticket id:-2312760

Address:Mathura, Uttar Pradesh, 281004
Website:Mathura

Dear sir/ mam,
I have booked a ticket from mathura to surat in gorakhpur bandra suvida but transaction failed & amount deduct from my bank account. After one week i have following to irctc for our payment refund status than irctc reply to me send mail to [protected]@irctc.co.in and since 21st nov 2018 to till i have send 3-4 mail along with bank statement yet irctc did not refund my payment so need your help for refund amount details mentioned...
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