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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 107

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R
rajasekhar seerapu
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

account suspended without any reason

Dear
Sir,
I'm rajasekhar,
Irctc user id: seerapusek
Reg. Mob. : [protected]
Reg. Email: [protected]@gmail.com

I book tickets without autofill or any other methods. I book tickets with the correct procedure in most cases with irctc rail connect app. But i don't know the reason it is showing "booking is not allowed as your account is suspended".
I called irctc customer care and...
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R
Rakesh Mudhiraj
from Eluru, Andhra Pradesh
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higher rate of interest 16 percent .this interest other than the banks

Address:506003

Hair sir

Iam from warangal. Iam working in indian railways.
My problems is why your taking 16 percent of interest. We are taking loan in that o. S. Saying only 50 paisa interest daindly we are taking ofter that we are calculated emi that interest more than high for private banks.

What is the use of railways corporates

Plz take care of action

@chennai [protected]@...
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D
Deepaksharma24
from Patiala, Punjab
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zero service

I booked a tatkal tickets and i made a mistake o name and age so at that moment i cancelled the ticket but no refund is provided because of there worst policy of not providing the refund on tatkal cancelation. What is this worst policy? I cancelled the ticket at that moment and made new tatkal reservation. I want my refund i do not believe this worst policy or provide me details what a person can do if person had input wrong name because...
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S
sourabh07
from Madhipura, Bihar
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account suspended without informing any reason.

Dear
Sir,
I'm sourabh,
Irctc user id: s07ourabh
Reg. Mob. : [protected]
Reg. Email: [protected]@gmail.com
Whenever i'm trying to search any train an error is showing "booking is not allowed as your account is suspended".
I dodn't know reason why, even irctc customer care are not telling why it happened they are just saying make new account with other number and email, i don't have...
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S
from Delhi, Delhi
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tatkal ticket booking

I tried booking a tatkal ticket on 14/12/2018 and the amount got debited from my bank account but the ticket did not get booked. The message showed: pending from bank end.

I contacted the bank and they told me that transaction from their side has been successful and they have communicated from the bank. They provided me bank transaction id as well.

Irctc txn id: [protected]
Bank txn id: [protected]br...
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1025239
from Delhi, Delhi
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wrong tdr repudiation

I had requested for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", and the reference no for this is :[protected].

Today, i received an email stating that tdr has been repudiated and the
Reason for repudiation/rejection:, as per chart, passenger has travelled

I just want to state that i had filed tdr at 09:58 hours i. E. Before arrival...
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P
pravin shekhar
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong tdr repudiation

I had requested for refund against pnr number [protected] for reason "train late more than three hours and passenger not travelled.", and the reference no for this is :[protected].

Today, i received an email stating that tdr has been repudiated and the
Reason for repudiation/rejection:, as per chart, passenger has travelled

I just want to state that i had filed tdr at 09:58 hours i. E. Before arrival...
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K
Kanishk Baranwal
from Bengaluru, Karnataka
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amount not refunded after cancelling the ticket. seriously disappointed.

Address:560068

I have booked 2 tickets having pnr [protected] and [protected] from irctc website and the journey date was on 21st dec approx but i cancelled the ticket on 5th of dec but still i didn't get any refund. Please help me out in this as it is more than their waiting period and still there is no response from their side. I tried to call them also but their number is always not reachable and i dont have any other option to contact them....
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R
Ravi_teja_17
from Coimbatore, Tamil Nadu
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ticket id:-2428162

I tried booking my ticket through irctc app. I paid through UPI. Money got deducted from the bank and there was no response in the app. I reopened the app. In transaction history it is not showing the ticket details.
Date of Booking :- 12/12/18
Date of Journey :- 22/12/18
Name of the passenger :- D.Ravi Teja
Transaction id(irctc) :-[protected]

Money got deducted.. here is the proof I've attached...
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N
Naresh Barmola
from Delhi, Delhi
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welcome drink aquarius

Address:New Delhi, Delhi, 302021

While travelling from jaipur to new delhi in satabdi express
Pnr-[protected]
Trn:12016
Dt:[protected]
Frm jp to dec
Cls:cc
P1-c1, 52
Welcome drink along with snaks was not provided. When tge dinner was served one of the passenger insisted for welcome drink then welcome drink aquaaries ( frooti type)was provided at about 9 pm which was to be provided at 6 pm when tge train left jaipur. Please...
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S
Sushmapinninti
from Hyderabad, Telangana
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i'm complaining about recovery of my user id

I have forgotten my user id. I have registered with mail id [protected]@gmail.com
Phone number [protected]
Please send me the details of my user id as soon as possible
As i have to book tickets tonight
I need an access to my account
As i have only one phone number i
Am unable to register as new user even so please make it as soon as possible...
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അക്കാ കുക്ക
from Bengaluru, Karnataka
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ticket not booked but amount deducted

Address:560093

On 11/12/18 at 9.22 pm and 10.10pm i purchased tickets to pondicherry from bangalore (28/12/18) and from pondicherry to bangalore (01/01/19).
Inr rs 520/ & rs 530/ got deducted with the info: pur/irctc/bangalore/irctc/seq no[protected] and
Pur/irctc/bangalore/irctc/seq no
[protected] as per the sms received from bank. But i haven't received any ticket info nor any booking history....
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Address:Hyderabad, Andhra Pradesh, 5000095
Website:IRCTC.CO.IN

1] my irctc trans no.[protected] of 12-12-18. Rs.13825.00 was deducted from my bank account, but the irctc portal displays "pending from bank end".
2] my irctc trans no.[protected] of 12-12-18 rs.13825.00 was deducted, i opted for 3 lower & 3 upper births, but was allotted all upper births.
3] my irctc trans no.[protected] of 12-12-18 rs.5010.98 was deducted, i opted for two lower births, the irctc portal displays...
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M
Mr&Mrs Bhat K in Mumbai
from Mumbai, Maharashtra
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didn't get refund amount

Respected officers,
I booked my ticket on 10 November, and cancelled it on 23 due to health upset .
I didn't get my refund amount till today.
Total 4 tickets I cancelled.
It's more than 10 days, when I will get my money back?
Are you enjoying with passenger money?
I want my money back.
[protected]@gmail.com this is my email id I want reply for this mail along with my money.
I...
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A
asbabu04
from Mumbai, Maharashtra
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non confirmed ticket refund not received

Address:501203

With reference to above i have book some tickets through following irctc ids.

1) asbabu04 - care @irctc ticket id:2371865 date :26.11.2018

Txn date description debit irctc user id
19-oct-18 by debit card-othpg[protected]irctc bangalore — 770.98 asbabu04
19-oct-18 by debit card-othpg[protected]irctc bangalore — 770.98 asbabu04
20-oct-18 by debit card-othpg[protected]irctc bangalore...
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P
pooja.talashilkar
from Mumbai, Maharashtra
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refund not yet received

I didn't get a refund of my booking cancellation on IRCTC. Its been more than a week.

Booking Details are:
PNR Number : [protected]
Cancellation Id : [protected]
Train Name : MANGALORE EXP
Train No .: 12133 - C SHIVAJI MAH T (CSMT) MADGAON (MAO)
Cancellation Date : 06-Dec-2018 11:42:54 HRS
Booking Amount : 420.0
Refund Amount : 360.0...
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R
Ramarya
from Mirialguda, Telangana
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I am complaining about tickets cancelled refund amount

Address:Hyderabad, Telangana, 500001
Website:Irtctc.co.in

Pnr no. [protected], ral sc exp (17626), tel - chz, booking date 5/12/2018, dear sir please refund my remaining balance rs. 214/-. I got only 56 rupees refund only, from patyam rs.176/- and from my account rs. 214 /- amount deducted to u r irctc account. Plz fall this note, i am adding my bank statement also. My mail id is [protected]@gmail.com. I plz give reply as early as possible.....
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P
Palash Sinha
from Bhawanipatna, Odisha
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insufficient and unhygienic food in shatabdi

I use to travel in shatabdi express from howrah to bhubaneswar and i am also traveling today (11 december 2018, c10 15). Schedule departure is at 14:25 pm. The irctc catering services use to provide the food. Today i have got 1 litre water bottle after departure of the train. Then around 15:30, i have got one small samosa, one bundi laddo (That also small), one small pack of salty ground nuts, and tea. Now at 7 pm, i was hungry and getting...
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A
aedula suryanarayana
from Anantapur, Andhra Pradesh
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ticket cancellation amount not refunded

Address:500005
Website:consumercomplaints.in

Sir,
I had booked railway ticket through IRCTC website on 14th november 2018 transaction ID. [protected] RS. 8600=00 and got wait list ticket from varanasi juntion to secunderabad junction. journey data on 14/11/18 but due to cancellation of wait list ticket after chart preparation and the refund amount Rs. 8275/- not yet received my icici credit card bank till now.
i consulted IRCTC Customer care they told me that amount...
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S
Sourabh kamble
from Kolkata, West Bengal
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food beverages and water prices

Address:421102
Website:www.irctc.in

As i was travelling from kalyan to howrah by howrah mail 12809 on 8th december 2018 in sleeper s6 seat no 71. Wants to inform u about the irctc canteen services and their hiked priced products. A 1 liter bottle as per irctc canteen menu is 15 rs per bottle but they charge 20 rs. And tea cost 5 rupees, which that canteen officials sell for rupees 10 per disposable cup and veg plate cost 80 rs. Whoch is too high. This leads to huge curruption...
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