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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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+91 44 2530 0000
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+91 11 3934 0000
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152
Mobile
+91 11 2331 1263
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162
+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 110

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M
mishravm123
from Mumbai, Maharashtra
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refund not received, denying refund

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in/nget/train-search

I have booked ticket from ltt to spj pnr no. [protected]. Date of travel was[protected]. When i booked ticket then ticket status was rac. Before 2 days of journey my ticket got confirmed and i have recieved confirmation massage also from railway.

When final charting done then my name not came in list. When i checked ticket status online then it was showing status as ' no room'. Then i contacted irctc they suggested to file...
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P
pravin76
from Ahmedabad, Gujarat
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refund of tickets

Address:395004

R/sir,
We purchased 3 tickets of surat railway station to borivali railway station, but all trains 5 to 10 hours comming late at surat railway station platform at that time so we return to home means not journey with that train, i complaint with tdr file also but it rejected by irctc. Our pnr no.[protected] with payment of ₹1125 by online, so give us this return payment to my wallet. My this registered email id with also link with...
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H
hemita shah
from Mumbai, Maharashtra
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refund not credited

Address:400703
Website:www.irctc.co.in

Hi. I booked e-ticket from my account which i had cancelled. Its been more than 15 days but the refund is still not credited in my bank account. The details of cancellation ars as follows:

Date of booking: 17/11/18
Date of journey: 10/11/18
Pnr no: [protected]
No of tickets booked: 3
No of tickets cancelled: 3
Date of cancellation: 8/11/18
Destination: dadar - samakhiali
Ticket...
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RAJENDER PAPNAI
from Almora, Uttarakhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

request for amount refund

Sir,
I tried to book railway reservation tickets through irctc online e-ticketing facility on 15 nov 2018. During the booking process due to network failures my transaction could not succeed and reservation was not done. When i cheked my account balance my balance is showing less amount by rs 1040/-.
I request you to kindly look in to the issue and debit back my amount to my account.
User name of irctc - rajpapnaibr...
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R
Ravi Kumar Bitla
from Etawah, Uttar Pradesh
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extra amount collected by tc for travelling with uts ticket

We have travelled three persons from h. Nizamuddin to agra cantt in dakshin express (12722) train with express tickets (Uts ticket no. Xc0rc92009 and its fare rs.70 per ddd which was booked through unreserved transportation system (Uts) application. But, the tc has charged an extra amount of rs.265 per ticket. No where in uts or in irctc official application, 12722 dakshin express is superfast train. It's clearly mentioned that 12722 is dakshin...
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S
srk645
from Mumbai, Maharashtra
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tdr repudiate for wrong reason

Address:Pune, Maharashtra, 411052
Website:irctc

Ticket details

Pnr no — [protected]
Train no — 11026
Tdr registration number —[protected]
Passenger name — suraj jagtap

Sir,
Actually this ticket was booked from pune to panvel in this above given train for date — 1/11/2018. But this train was cancelled upto kalyan and many more station and was diverted from pune to daund and then to manmad... I also recieved a message...
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P
Prav S
from Gurgaon, Haryana
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tdr request repudiated

Hello sir,

Bellow tdr filed against
Pnr: [protected] with reason
Train late more than three hours and passenger not travelled. Has been repudiated by india railways.
Reason for repudiation:, as per chart passenger has travelled

Whereas i had not travelled in this train because it was running late more than three hours.

I travelled next day on 30 oct 2018, pnr: [protected]....
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A
abb2
from Raipur, Chhattisgarh
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no ticket booked no sms received payment debited from credit card

I booked two train tickets from hazrat nizamuddin to bina by bhopal express for 14.3.2019 in 2nd a. C. Class on 20 nov 2018 using irctc.co.in website in same coach lower berths. The payment was deducted from my credit card. Message on the web page showed ' not in the same coach'. No further information has been received from irctc on my email or by sms. My transaction or booked hidtory cannot be found any where on irctc pages. Please let...
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D
deepsuman
from Noida, Uttar Pradesh
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very sub std. quality food

I was travelling in swarn shatabdi express no.12003 at k1 coach with my family on monday 19.11.2018 from kanpur to new delhi.
The snacks & food (Veg. & non veg.) served was of very very sub - standard & pathetic also unhygienic) really surprised when we are paying rs.1960/- per person and getting this type of poor service, it shows that railway authorities are not at all take care on this field or non professionals are recruited by...
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P
praveenpk
from Chennai, Tamil Nadu
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cancelled the ticket 3 weeks back but refund is not credited

Address:560066
Website:wwww.irctc.co.in

Hi team, i have cancelled the ticket 3 weeks back and still the refund is not credited to my account. I called customer care and mailed irctc many times nut no help. What is going on..?? After 3 weeks also my refund has not come..?? What kind of service is this from irctc..?? Refund should be credited within 7 days but its 3 weeks now after cancellation.

Below are the details:

Pnr number: [protected]
Old...
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Website:Irctc

I have booked train tickets for me & family. I got seat in two different coach in single pnr no. [protected]. E. 3 members are in one coach s7 and 1 member in other coach s5
Why irctc is not showing vacant seat like ticket counter. Must be option for individual seat selection like ticket counter to avoid adjustment with other passangers or to request with tte.
This is a common problem facing while traveling in train.
People...
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J
Jijil
from Chengannur, Kerala
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issue

Website:IRCTC.com

Sir
I have booked a wait list tatkal ticket and canceled before chart preparation the ticket having PNR No.-[protected] has been cancelled on 3/11/2018 amount of Rs. 425/- refunded by IRCTC but wallet balance yet not credited for paytm transaction ID No.[protected].

Please do the needful action against this problem
Yours faithfully
Jijil anand...
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A
abhi199002
from Noida, Uttar Pradesh
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refundable amount

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I had done a ticket to dhanbad on 13th nov 2018 and i cancelled it on the same date but still yet i not get my money back in my account

Note: this is the detailed of my booking

Pnr number: [protected]transaction id: [protected]
Train number/name: 12322 / kolkata mailbooking date: 13 nov 2018
From: jabalpur (Jbp) 03 dec 2018 to: dhanbad jn (Dhn) 04 dec 2018 06:44 hrs
Ticket type: e-ticketvikalp...
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S
shriom2015
from Pune, Maharashtra
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tickets not booked but amount debited

Address:Bharuch, Gujarat, 392001

Hello Sir,

I am sending you my daughter's latest bank account statement from the date of booking to till date which is in the attachment & also the screenshot of return journey whose ticket booking was unsuccessful on IRCTC website.

I booked the tickets on 16-Nov-18 for going to Haridwar on 28-Nov-18 and returning to Bharuch on 1st- Dec-18 did the payment through my daughter's debit card of Bank Of Baroda....
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I with my younger brother supposed to travel from jat to dli vide our confirm ticket having pnr no.[protected] through shalimar express train no. 14646 scheduled at 09 pm, were informed by vkiramsa (Irctc message informing system) at 03.02 pm on same day that the said train has been cancelled due to unavoidable circumstances. Subsequently, we took alternate arrangement to travel from jammu to delhi. While travelling i got again a message from...
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P
philip M J
from Kunnamangalam, Kerala
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train ticket cancelled amount not refunded

I have tried to book ticket to thane (Mumbai) on 13/11/2018 and the amount rs.1715.98 has been debited from my account but no tickets were issued and the amount has not yet been credted to my account so far.
The transaction details are furnished below.
Transaction id [protected] for rs.1715.98 dated 13/11/2018 from calicut to thane. Passengers m. J. Philip 65 year and marykutty philip 63 year tain no.16346
Kindly...
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P
philip M J
from Kunnamangalam, Kerala
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cancelled ticket refund not credited to account

I have tried to book ticket to thane (Mumbai) on 13/11/2018 and the ticket amount rs.1715.98 has debited from my account but ticket has not issued. I have checked with irctc site for refund details and it is shown the amount has received from my bank but it is not yet credited so far. Usually it takes 3 to 4 days for refunding the amount but already 6 days has elapsed till dates. Kindly look into the matter and credit the amount at the earliest.br...
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S
Shyam078
from Delhi, Delhi
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didn't receive the refunded amount for cancelled ticket

Ive booked the ticket and cancelled it due to some reasons.
I haven't received the money yet to my account.

Ticket details
1)
Transaction id: [protected]
Pnr number: [protected] train no: 13021
Train name: mithila express from station: howrah (Hwh) to station: raxaul (Rxl)
Date of journey: 3 nov 2018 class: 3a

Date of booking: 6 jul 2018 total ticket fare: rs 1000br...
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R
Ranjeeet Mandal
from Bihpuriagaon, Assam
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disha online assistant

Website:Irctc.co.in

Whoever thought of adding this 'disha'.. A online assistant.. Is a very stupid person. This keeps popping on the mobile screen while booking ticket on mobile and does not gets closed by clicking the close button several times... Which makes entering correct credentials to log in a very tough task.. One needs to enter user id & password twice or thrice to successfully log-in... Due to which rail ticket booking on mobile has become more time...
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Amit15404
from Bengaluru, Karnataka
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I not received refund amount

Address:Bangalore, Karnataka, 560064
Website:Irctc

I not received my refund amount. Refund id - [protected], train 12296- sanghamitra exp., journey date 10/11/2018, cancellation date 10/11/2018, booked through irctc app, in my irctc mobile app its showing as refunded in my account but i not received any amount rs. 2100/-, total fare for my ticket is rs. 2165/-, refund amount is rs. 2100/- which i not received yet....
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