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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 202

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P
Punit.lamba
from Lucknow, Uttar Pradesh
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toilet cleanliness & ac problem

I am travelling with [protected] this pnr no.,
There are serval issues regarding toilet cleaning, there is no soap in toilet in whole journey nor any action taken after even intimating the staff appointed,
As well as c12 ac is also not working properly and there is no help or any kind of action in such complains
I asked for complaint log book, they refused to provide...
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Address:609001

Dear sir

Name - vijayarengan a irctc user id - avrengan mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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R
Raghav Mathur
from Mumbai, Maharashtra
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ticket booked but no receipt received

Address:Mumbai City, Maharashtra, 400074

I had booked a ticket today on irctc mobile connect app and after the bank transaction the ticket was showed after which i exited the app. But i have neither received a mail for it nor any sms and it doesn't even show up in my booked ticket history. Please help me as i have not even taken a screenshot of the ticket, neither do i remember my ticket pnr number....
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C
Chterpal
from Unnao, Uttar Pradesh
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amount deducted my account but not book ticket

Hi,

Please refer the below message from irctc while booking the tickets, the tickets were not booked but amount was debited from my account :

(An amount of rs 280.0 deducted against irctc txn id [protected]igacfufdk6 22-oct-2017 will be refunded as your ticket could not be booked / service not rendered.)

As on date no update on the refund, please guide next course of action...
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P
Pravat795
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non credit of refund amount rs.3435 since 18 oct 17

Address:560015
Website:www.IRCTC.CO.IN

Dear sir,

I cancelled my railway ticket through irctc and irctc refunded amount via zkpy payment gateway on 18 oct 17. However refunded amount still not credited in my bank account.

Mode of payment is : net banking

Bank name: sbi

And all necessary details are as follows:

Transaction id : [protected] dated 16 oct 17.

Refund id : [protected] dated...
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A
arvind.bahl
from Delhi, Delhi
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tte drinking on duty - in katra train

Address:New Delhi, Delhi

This is to highlight the behavior noted for tte o[censored]ttar sampark kranti 12446 - katra to delhi on 21st oct 2017

He was a sikh and was drunk on duty. We had been requesting since boarding to tell the status of our rac seat, he kept ignoring us everytime, saying that it can be decided only after jammu.

I am a stroke patient and was traveling with my wife, we waited till jammu he however was catering to other people...
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Address:700099

I booked a Tatkal ticket of train 13006 on 26 October 2017 for journey date 27oct 2017and filed tdr as the train was 17 hours late on 27 October 2017. Status shows cr registered but amount not received yet.
Name - aakash kumar
Train number- 13006.
DOJ[protected].
PNR- [protected]
From - Patna To - Howrah.
Cancellation Id - [protected]

Pls solve the issue as soon as possible....
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S
Sathya Aleboni
from Idukki, Kerala
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non responsive service, bad service

Address:New Delhi, Delhi, 110001
Website:www.irct.co.in

Am the register user in irctc,
Am booking ticket from irctc on 22/10/2017.
That ticket was generated tqw/l6,
After some time ticket was cancelled automatically,
And they didn't give any information about refund to me,
And am called also irctc contact number they are also not respond,
It's a very bad experience with irctc,
Please take the right action on irctc,
Please......
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S
Sujit K
from Kolkata, West Bengal
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ticket not booked amount deducted but not refunded.

I have tried to book tatkal ticket through irctc site on 01.10.2017 for which rs.1091.80 has been deducted from my account but ticket was not booked. The transaction id was - [protected]. This amount has not yet refunded in my account. I have lodge several complaints with irctc, complaint no are - 6884417, 6912321, 6956103 but still the issue remains unresolved....
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S
shriram andankar
from Pune, Maharashtra
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i want to cancel my tdr request

Address:Nagpur, Maharashtra, 441108

I have mistakenly file a tdr so i request you to cancel it. Tdr filed with irctc for the below travellers and train journey.

Shriram andankar
Visakhapatnam (Vskp) to lokmanyatilak t (Ltt), 09:05hrs, sun oct 22 2017
Vskp ltt express (22847), sl

Paytm booking id: [protected]
Pnr-[protected]
So my request to look forward into this matter and cancel my tdr request...
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K
Kaustubh Tripathi
from Ghatampur, Uttar Pradesh
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amount deducted but transaction failed

Address:Varanasi, Uttar Pradesh, 221005
Website:www.irctc.co.in

Sir, i have booked a tatkal ticket from irctc website but after paying through m visa my balance from the account was deducted and the error failed sign showed on the screen even when the 71 tatkal seats were available. Kindly see to it and please refund my amount of 535.84.
The amount transaction number is [protected] from my dbs account please help me further.
I need either whole amount or the confirm ticket....
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G
gaurav sri
from Bansi, Uttar Pradesh
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no refund for failed transaction

Address:Jhansi, Uttar Pradesh, 284003

Good day,

Please note that i have done online transaction for booking ticket through irctc on 21.09.2017.
Transaction as per irctc site got failed while booking the ticket but money got deducted.
I have already waited for 13 days but still no refund came back.

Details of transaction are as follows

An amount of inr 2, 036.78 debited

21-sep-2017 18:02:52 on account...
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B
Bhushan Nikam
from Mumbai, Maharashtra
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e wallet didn't worked out while booking tatkal ticket

Address:Ahmednagar, Maharashtra, 431116
Website:goo.gl/search/Indian+Railway+Catering+and+Tourism+Corporation Indian Railway Catering and Tourism Co

Dear sir/mam

This is the 2nd time i am facing the problem while booking ticket through irctc e wallet

I was having enough money in the wallet, the transaction should happen within seconds after putting password & otp

What's the use of putting so much of money in the wallet of it doesn't work when u need it
I want justification for this.

Ty...
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A
Anjul Sharma
from Indore, Madhya Pradesh
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cancellation ticket refund

Address:461001
Website:www.irctc.co.in

Dear sir,
Please refund my cancellation ticket amount with deduct minimum charge why are you deduct higher amount because of i was canceled ticket within one hours my pnr no. Is [protected] i was book ticket and irctc deduct amount of rs. 80 but by mistake i was select wrong date that's why i canceled my ticket but irctc return me only rs. 20 that is fare it is deceive from customer irctc only build his money kindly rectify your rules...
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S
sivakumar ambat
from Thrissur, Kerala
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email id correction reg

My name is sivakumar ambat and my mobile number is [protected]. I am residing in chandranagar palakkad kerala state. While registering at lrctc website i had incorrectly entered my mail id as [protected]@gmail.com which actually is [protected]@gmail.com. As i am not able to retrieve the one time password to verify my mail i'd due to this wrong entry i request you to make the necessary correction i regret the inconvenience caused to you...
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V
venkatesh mandava
from Vijayawada, Andhra Pradesh
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tatkal train ticket

Address:Guntur, Andhra Pradesh, 522002
Website:irctc.co.in

On 20 th october i made a tatkal ticket from sattenpalli to pune.
The payment has been made when the availbility of tickets is 58 around
I got the payent status as succesful
So after a succesful transaction i have expected the confirmation of train ticket
But i got as reservation failed
Amt been deducted however it wil credit back in next five days
My issue is when a transaction is successful
Irctc...
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R
Ranjana1516
from Meerut, Uttar Pradesh
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refund amount of 5210.00 is not credited in my account.

Address:Dehradun, Uttarakhand, 248008
Website:IRCTC

I booked a ticket on[protected] from sre to jat in first class ac mistakenly and cancelled it on same date. I received a message that amount of ₹5210 will be refunded to my account by paytmag. But till date i didn't received any refund. I contact irctc consumer help line number [protected]. They told me to email them at [protected]@irctc.co.in with passbook entry showing no amount is refunded. Please do the needful at your earliest....
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G
garryypresent
from Lucknow, Uttar Pradesh
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regarding refund not done

Complaint numbers of irctc not working and responding.
My refund is not done for cancellation of tickets which i have done many days back.
My mail reply is also not given.
This is very irritating and annoying.
I have been trying to follow up with them since many days. Their numbers are not working.
Only one number, which is of catering srvices, is working. I tried to email also but no response was given.br...
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S
Suryakarthik
from Mysore, Karnataka
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entered wrong email id

Address:533308

Name - suryaprakash, irctc user id - vsp39, mobile, i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself, as possible as fast...
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A
Anil Dey
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

service charge taken for failed ticket booking

Address:756083
Website:www.irctc.co.in

For irctc txn id [protected], ticket is not booked due to problem in irctc web site. For this ticket amount deducted from my account is rs. 116.80. After this failed booking transaction, i received an email and message that "an amount of rs 105.0 deducted against irctc txn id [protected] on 21-oct-2017 will be refunded as your ticket could not be booked / service not rendered". But there was nothing written about service charge of...
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