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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 204

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R
RatanPrasa
from Mannarakkat, Kerala
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more than 8 passengers in 1 sleeper compartment

I am travelling from bangalore to rourkela. I want a single good reason, why i should pay 680 for sleeper if others are coming without sleeper tickets and sitting on my berth. I have attached the pics which i have taken inside hatia - yeswanrpur 12836.

I hate the service i have got after paying 680 inr. Give me the good reason or my money back!!! Please....
+3 photos
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A
Adarsh3112
from Kanpur, Uttar Pradesh
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12260 train running late and poor service

I have boarded this train 12260 on 17 oct from ndls and was expected to reach dhanbad by 9 am next day. But is running 7 hrs late. This is among the fastest trains of india and i'm sorry to say if this is its condition then how mr. Modi is expecting to manage a bullet train.

Plus i am traveling in ac 2 tier, i have paid around 4000 rs and they are serving khichdi in return of my money... I mean this is simply not acceptable....
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H
Hemrajsinh Dhadhal
from Ahmedabad, Gujarat
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refund of deducted amount

Website:WWW.IRCTC.CO.IN

Respected sir i has tried to book premium tatkal ticket at 12/10/2017 from vadodara (Brc) to wardha (Wr) in train navjeevan express 12655 but the amount deducted and ticket not book. But after seven days past still i didnt get refund of it.
I has also complaint on irctc plateform my ticket id is [irctc #6968234]. And transaction id no: [protected].
Kindly do some needful....
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Z
Zadoo
from Jammu, Jammu and Kashmir
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cancellation ticket refund

Address:Kota, Rajasthan, 324002

I have cancelled my ticket and and when i log in to irctc it shows that the amount has been refunded to payumpp and i have still not received my money
This is the second time it is showing like this!
Kindly look into the matter

My transaction id is : [protected]
Transaction date : 28 sept 2017
Refund id : [protected]

My transaction id: [protected]
Transaction date...
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R
from Jamshedpur, Jharkhand
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cancellation ticket money not refunded

I had cancelled the ticket on 11.10.2017. And amount of 365 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 11.10.17 and bank name as paytmag details as below,

Transaction id - [protected]
Refund id - [protected]

Regards
Rupesh kumar jha
[protected]
[protected]@gmail.com...
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P
parveensaini15
from Garhshankar, Punjab
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payment not received

Address:Hoshiarpur, Punjab

I want to inform that i did not receive my money back. I sent you all detail below: —

S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status

1 [protected] 05-oct-2017 [protected] cancelled 1170.0 990.0 paytmsdk refunded 06-oct-2017

2 [protected] 02-oct-2017 [protected] cancelled 1170.0 990.0 paytmsdk refunded 04-oct-2017br...
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B
batman300
from Ahmedabad, Gujarat
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my money is deducted from my account and ticket is not available

Address:Valsad, Gujarat

Dear irctc,
Today i book tatkal tickets for karnavati express from valsad to ahmedabad and when i done payment the failed message i got is of not confirmed your seat and suddenly my money from my bob account is deducted..
Please refund my full money 580 to my account because this is my money..
Please reply to my mail : yadav. [protected]@yahoo.com...
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S
Santhosh Sivan
from Mavelikara, Kerala
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ticket not booked but money debited from my account

Address:Chennai, Tamil Nadu, 600082
Website:IRCTC

I tried to book a train ticket from ahmedabad to chennai through irctc app but the ticket was not booked. But they took money from my account and said that if ticket is not booked the money will be returned. It crossed 7 days and till now the money is not returned. The bank executive says that there is no step initiated from the irctc regarding the money return. Is there any solution for this problem. I tried to call the irctc but the customer...
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D
deep22chand
from Raha, Assam
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my money is not refunded & ticket was not booked on 14oct2017

Address:Patna, Bihar
Website:Irctc

Plz return my money, an amount of rs 435.0 deducted against irctc txn id [protected] on 14-oct-2017 will be refunded as your ticket could not be booked / service not rendered.
This message sent by irctc on 14oct2017, still ny money is not refunded plz resolve my complain,...
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C
Chandrapradip
from Ingraj Bazar, West Bengal
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irctc amount wasn't refunded

Address:Dhanbad, Jharkhand, 828109

I had booked a ticket on 07.10.2017. The amount of rs.415 has to be deducted from my account but my ticket wasn't booked. After that its showing that amount of rs.415 has been credited to my account on 13.10.2017 but still i didn't get the amount. Even after 5 days also it is not done.in the website it is showing refunded on 13.07.17 and bank name as visa mastercard (Powered by citi bank). Details as below,

Transaction id...
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R
RaniVijay
from Tezpur, Assam
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refund not yet received for cancellation ticket.

Address:Chennai, Tamil Nadu, 600025

Dear Sir,

I have cancelled two of my tickets on 02.10.2017 .. No amount refunded even after 15 days ..
And i send e-mails to both [protected]@irctc.co.in, [protected]@irctc.co.in.. I havn't receive any response from these two..

PNR No:[protected]
Train No and Name: 22650 / YERCAUD EXP
From Bommidi to Chennai.. Kindly transfer the money to my account. Kindly do some needful....
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S
Shiladitya Goswami
from Kolkata, West Bengal
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cancellation fee too high

Address:Kolkata, West Bengal

I, shiladitya goswami recently booked four rail tickets of ₹100 each.
Upon cancellation of those tickets ₹62 were charged (Each) as a cancellation policy.
And remaining ₹38 were returned back to me.
So what is the point of returning 30%of the amount when irctc is nearly taking more than 60©%. We common people can't afford to give 60% as cancellation charge....
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K
Kiran Atre
from Bengaluru, Karnataka
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horrible food & no water in toilet in duronto 12224

Address:Bangalore, Karnataka, 560032

Food quality in train no. 12224 coach b1 on oct 16, 2017 was very pathetic.

From mangalore jn to ratnagiri.

Lunch : chapaties were very thick. Paneer curry had bad smell. Rice was half cooked.

Snacks : cachori was only lump of cooked dough. No masala and salt added.

No water in the toilets of above said coach.

On top of this staff was asking for the tip....
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C
CHOWHAN MOHAMMAD
from Vijayawada, Andhra Pradesh
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complaint about lost bag in humsafar train on 15-10-2017

Sir, my bag of colour black and sky blue with a lenovo laptop (G50-70, model:20351, serial:cb12991660, os:windows 8.1 sl, company pin:aiwg011050) with charger, external hard disk (Wd), wrist watch (Fast track), adhar card, identity card of lovely professional university was lost at guntakal junction. Other details of laptop given in image below.
Train no 22706 jrc-tpty b11 seat no 20
Kindly request you to take action immediately....
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A
arunpatwardhan
from Mumbai, Maharashtra
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ticket not exhibited on online. money debited from account.

Address:0755
Website:Itctc

I am arun patwardhan. Today i booked one ticket from bhopal to ltt for 30th january 2018 by 2nd a. C.. The ticket was booked from udyog nagri. Amount for this tkt was debited from my account. But till this time not received any message about ticket.
Whether ticket will exhibit on online or message will received to this effect?
What problems raises in irctc cite.
... Please rectify my problem at the earliest possible....
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S
Stj786
from Delhi, Delhi
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did not get refund money

Address:New Delhi, Delhi, 110017
Website:www.irctc.co.in

On 11 oct i tried to book 2 ticket, i select payment mode and make payment of rs 731.83 but ticket booking was failed and they deducted 731.83 from my account.
I again tried to book the ticket because it was urgent same thing was happen again 731.82 they deducted and transaction was failed.
Third time again i tried again it was happen they deduct rs 731.82 from my account and transaction was failed.
Total amount irctc...
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Partha Krishna Das
from Mayapur, West Bengal
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refunds

Address:Nadia, West Bengal, 741313
Website:www.irctc.co.in

I have booked tickets through irctc website. Later i have had to cancel few tickets. As per irctc policy the amount gets refunded to the bank from which the ticket was bought.

The problem is that bank account through which i had booked the tickets is now closed. I had written to customer care but did not get any positive response on how they could solve my problem. I would like to get a solution to this problem. Attached are...
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S
SabitaS
from Delhi, Delhi
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non refund of reservation chg rs 2225.90

Address:712245
Website:IRCTC online reservation

I reserved two berths for gaya jn to howrah jn of 12314 sealdah rajdhani for 15 nov 2017 by online irctc.
I have paid rs. 2225.9 through ubi bank debit card vide transaction id no [protected] dt 09 oct 2017, which was not communicated (No tickets issued by irctc) and the above amount was debited from my a/c. Rs. 2225.9 was debited from my account (Ubi statement of a/c are attached) and also the message was received from ubi bank...
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V
Vishvjeet Tripathi
from Basti, Uttar Pradesh
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balance deducted but ticket not booked

Booked tatkal ticket for 17th oct from lucknow to hapur. 2 times balance deducted 832+832= 1664
But ticket not booked & amount debited.

Kindly refund or book the ticket...
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S
S.Rajesh SAGAR
from Hyderabad, Telangana
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irctc amount not refunded

I have booked the railway train ticket but transaction failed and amount of rs 1960 has been deducted from my a/c on 08.10.2017 in irctc website shows refunded but the amount 1960.00 on 08.10.2017, still the amount has not credited into my a/c
The transcation has done through the pay u money (Payumpp)
But the pay u money has not refunded my money
The irctc has already refunded

Transaction id [protected]br...
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