Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 199

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Dipranshu
from Pune, Maharashtra
Report
Copy

rectification of my email id...

Name - dipranshu rout s irctc user id - dipranshu mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
Tilesh
from Surat, Gujarat
Report
Copy

I'm complaining about failed booking on irctc

I booked tatkal ticket on 28 Oct 2017 I completed all the procedure of booking and proceed for payment through net banking an amount of Rs 621.0 deducted against IRCTC Txn ID [protected] on 28-Oct-2017 from by SBI account but due to some Network problem I couldn't redirect to the ticket page and I received a message of cancellation of booking but amount will get deducted, soon then I received email regarding refund of payment but till...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ritesh kakkar
from Chandigarh, Chandigarh
Report
Copy

irrelevant rate of things sold by hawkers

Address:Jalandhar, Punjab

Respected sir/madam
I am travelling in the train no.12241 chd-asr sf. I am seeing that the hawkers are making more the rate than the mrp on selling packets. The hawkers from the jalandhar railway station with a dress code of red colour having black stripes in it. They are seeling the products like bhujiya worth rs.10at the rate of 20for 1packet and 30for 2packets. They are violating the consumer laws. So i want to fascilitate your...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
JamiAbhinash
from Hyderabad, Telangana
Report
Copy

over charges

Iam regular traveller from secunderabad to visakhapatnam.
Almost for every trip i buy 4 to 5 tea. As per irctc standard rates tea cost 7rs. But he pantry guys sell tea 10rs. Let do some math
Monthly trips = 4trips (Sec to vskp, vskp to sec)
=4*2=8* (4teas)=32*10=320- (32*7)=96rs
Almost i lost 96rs
In india daily railways travels = 23.07 million (2.3 crore) *?
Let image how much amount that is...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahulkumar289
from Gurgaon, Haryana
Report
Copy

refund not received yet

Address:Ghaziabad, Uttar Pradesh, 201001

Hi,

On 7 sep, 17 i booked two ticket with the below pnr no.
[protected]
[protected]

But due to waiting list the ticket has been cancelled and i got the mail of refund.
But the refund goes to some payumpp and i did not get i into my account. Details are below.

Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
afzal s
from Addanki, Andhra Pradesh
Report
Copy

no refund received after failed transaction

I have booked a ticket from kht to sc on 21.10.2017 for 22.10.2017 by 12733 train. I had also sent a mail regarding the same for which they have given me irctc #7019705 as a ticket number for reference. The transaction is being [protected]. The amount of transaction is rs 1410/- only. I request irctc through this platform to arrange the refund at an earliest....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amit420dey
from Indore, Madhya Pradesh
Report
Copy

ticket has not confirmed but deducted money and till i have not get it back

I had trying to reserve ticket in 13019/ bagh express on 12th october. They have deducted money from my account 6 times and also i got message that was "an amount of rs 1115.0 deducted against irctc txn id [protected] on 12-oct-2017 will be refunded as your ticket could not be booked / service not rendered."
And
"an amount of rs 1115.0 deducted against irctc txn id [protected] on 12-oct-2017 will be refunded as your...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhavan_11
from Nagpur, Maharashtra
Report
Copy

deduction of ticket fare without ticket getting booked

I was trying to book a tatkal ticket from ahmedabad to vapi station of train karnavati 12934 scheduled on 28th oct 2017. The amount of rs 300 was deducted from my account but the ticket was not booked. The amount has still not been refunded.
Date of incident: 27th october, 2017
Client number: [protected]
Pos irctc77858
Txn#[protected]
I hope you would look forward to resolve my problem as soon as possible.br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Govind Khanchandani
from New Delhi, Delhi
Report
Copy

complaint about non receipt of cash

Sir, I have cancelled PNR No. [protected] Cancellation ID [protected] Date of Cancellation 22/11/2017 17:50:46 hours Train No.19610/HW AII Exp. Class III AC, but the amount still have not been credited in account. Pl. do the needul urgently. Date of journey 06/10/2017. I have checked my bank account but you have not sent the refund amount. Sorry for inconvenience caused to you.

Mobile [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gopal Chandra Dutta
from Kolkata, West Bengal
Report
Copy

no reply of complaint dated 11.10.2017

Address:Kolkata, West Bengal, 700050

Complaint id : 1734663
I made a complaint on 11.10.17 regarding our vizag - araku tour staring 26.09.17. Same day i got an acknowledgement saying — 'your complaint has been forwarded to indian railway catering & tourism corporation ltd. Customer service. You should receive a reply from the company representatives within several days'. But till date no reply from irctc. It is most unfortunate & a totally unprofessional approach. br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
singha01
from Delhi, Delhi
Report
Copy

don't open my account

Dear sir, my user id, email id and mobile number is singha01, [protected]@gmail.com and [protected] respectively, which is already registered with irctc yesterday but i, have no email & mobile verication code/otp at my mobile or email id, i dont know where is my misteke, i am unable to open my account with password and unable to book train ticket. Kindly help me....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
booked
from Delhi, Delhi
Report
Copy

refund against failed transition

Address:New Delhi, Delhi, 110010

I was booked e-ticket through irctc on 22 oct 2017. The booked ticket was new delhi to etawah and train no 12004 ljn swran shtbd. Amount 822.42 has been debited in my account and transition was failed and no ticket booked. Transition id no [protected] dated 22 oct 2017. Amount 822.42 not refunded in my account till date. Hence you are requested to refund my amount rupees 822.42 at the earliest.

Thanks...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hetal Maheshkumar
from Pune, Maharashtra
Report
Copy

toilet usage charges at mumbai central railway station

Ladies toilet at near a. Ah. Wheeler book stall written urinal is free and toilet charges rs. 2 but they charged rs.5 for urinal as i asked them out side written is different they told this is private and it's rs. 5 only otherwise you can not use. Nobody is watching this kind of nonsense and still we talk no ladies should go out for urine. Swachhata is seva. This will fail all sentences....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prash33
from Gwalior, Madhya Pradesh
Report
Copy

in regards of not refunding money if not booked tatkal ticket

Address:New Delhi, Delhi
Website:IRCTC

I m from gwalior. Today at 11:00 i wad booked a tatkal ticket from bhopal to gwalior in malwa express through the pnb netbanking from irctc, since after some time amount is deducted but booking is failed without any reseason. It shows not booked
I want that amount right now and its urgent and get back in next 2 hours
Please its a request...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Babu Tuti
from Siwan, Bihar
Report
Copy

help me to recover my irctc id which is hijacked now.

Address:Angul, Odisha, 759145

Sir,
I am ss nathan, my irctc user id is babu1967. On 28/09/2017 22:08 hours, i have received otp from irctc which was not requested by me. The next day 29/09/2017,

I have received 5-times a single tickets on my registered mobile number bearing the pnr no-[protected], name is venkateswarlu, train no-07757, date of journey is 01/10/2017. Deb. Time 05:30hours.

I am using this id for more than 10 years...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shailesh.rao
from Nashik, Maharashtra
Report
Copy

refund of payment for failed transaction

Website:IRCTC

I was booking a tatkal ticket on 19 october 2017 on the irctc website, for karnataka express from manmad to bangalore. The transaction was failed, and the online portal showed a payment failure, however, the amount of rs.666.67 was deducted from my bank account. No refund initiation has begun till date. Please look into the matter and request a refund....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
coolzab
from Mumbai, Maharashtra
Report
Copy

online booking / tatkal error

Its really sad to say that indian railway server or booking is not up to the mark for past few months for online booking. Individuals are not able to book tickets on irctc for any urgency (I. E. Tatkal). Web page allow the user to login at 11 but page refresh itself take time and booking allow to fill the passenger information and take till payment. But after that no progress our amount will be debited from bank but we wont get the ticket...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Krishna M. Dubey
from Daman, Daman and Diu
Report
Copy

amount not refund in my ac.

I have booked my ticket with transaction id number[protected] from gorakhpur to kalyan on 12-oct.-2017.
My date of journey was 15-nov-2017. Due to some reason i have cancelled my ticket on 18-oct-2017. I have not yet credited my refund money
Rs.3250.0/- in my account as it shows that money has refunded in the dialogue box.

Pnr no [protected]
Train no./name:11016 / kushinagar exp.
Transaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mrinali thakur
from Ranchi, Jharkhand
Report
Copy

money not refunded

I have booked my ticket with transaction id number[protected] from new delhi to ranchi on 08-oct-2017.
My date of journey was 26-oct-2017. Due to some reason i have cancelled my ticket on 16-oct-2017. I have not yet credited my refund money
Rs.805.0/- in my account as it shows that money has refunded in the dialogue box.

Pnr no [protected]
Train no./name:12878 / ndls rnc g rath
Transaction id:[protected]br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
adiss002
from Bhagalpur, Bihar
Report
Copy

amount deducted but ticket not booked

Address:West Singhbhum, Jharkhand, 833215
Website:irctc

Irctc txn#[protected].
Irctc txn#[protected].
Irctc txn#[protected].

These three transactions took place after entering the otp during booking tatkal ticket but booking failed... Amount was deducted as i have recieved the messages on my mobile... I have checked my balance... It was deducted
Total amount was 1508+1508+1347= 4363
Plsss. Look after this as soon as possible...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy