Kent RO Complaints & Reviews

This is the email I received on 3rd Aug, 2021 and today is 12th August, but still in the kent App, my Kent RO Pride TC is being shown as out of warranty, and the service engineer is asking for 300 rs extra for servicing the machine which has 4 years warranty sticker on the machine.

Please look into the matter and resolve the issue at the earliest and update the warranty of my machine on Kent App, so that I can get my machine...

Hi sir, really sorry to say about you this. We have bought kent grand plus got with bill 16k just 1.5 yrs we frequently facing water issues. When we call up the Chennai head no proper response. Really doesn't have basic manners and courtesy how to speak with customer. Really feeling very bad on purchasing the product and daily spending 40 rs for each day water can. Please can you check this. Awaiting your reply....

I have raised a request 2 days back that my machine has leakage issue to resolve it on 12th but as the leakage is severe I called customer care to prepone my service request whenever we call she says we will send the service person in 2 hrs from 2 days no one has attended.the worst app not even able to cancel the booking and reschedule...

After installation of R O it work fine for 6 month after that water supply stops then I reageerde a complaint then a service engineer came and miss behave with my wife after so much of discussion local service centre send another person and he said filter are chocked and he is installed new filters and one additional filter . Then after 4 month again water supply stopped so I generate a service request and another service engineer came and...

Myself kuldeep Bajpai I am using Kent ro since 8yrs my aquair service provider is not resolving my problem they are cheater fake and fraud people install used filter instead of new one.i am fade up of issues I want to change purifier and advised everyone don't buy...

From Lucknow Uttar Pradesh I am using aquair service for my Kent ro they are cheater very rude staff and very bad 👎 service they fix used filter instead of new one don't attend call they don't come to fix problem they are ridiculous unprofessional people...

Hello sir/madam I am from lucknow myself kuldeep Kumar bajpai.I am using Kent RO from 7 yrs.I have amc my customer ID is 9363.from last 2yrs aquair service point mechanic came they changed filter and fix used filter after so many complaints and call they changed the filter and fix new filter when we scolded them and told we will complain higher authority this is last year drama again this year they do the same they don't attend the call they...

We have been Kent RO system users since the last 10 years. But with deepest regrets I want to file an official complaint against N C Sales & Services(Franchise of Kent in kolkata ), who sold us a Defective Kent RO Excel+ on 18th of September 2020.

The under sink storage tank is damaged from outside (photos attached). We spotted it on the very same day after installation and pointed it out to the person Rajkumar Samanta who...

Service provider totally destroy my new machine for his own benifits, please change my machine with new one and further assign other providers for service...

Dear Sir,
Good Evening.
My self Balaraju, I have kent RO with S.No.
KR[protected], For this I have logged a call in 2020 with Cas id .[protected], which is not closed till date, I have logged a call on 6th August 2021 once again, (which is not reflecting in my App)I didn't received any call from KENT Company, than I have called to customer care and explained my problem, they asked me to wait 24 hours,
But still...

Good day,

My Kent Qnet RO display screen was collected by the Jamnagar Kent technician in the month of Jan 2021 and this is August 2021 - the screen has never been replaced. It is understood that the new screen that was sent to the technician for replacing has been misplaced by the technician.

As a customer I ask your goodselves why am I being harassed for the fault of your service franchise "Real Agency, Jamnagar".br...

Madam/Sir,

I am very sorry to inform you that despite of our e.mail and complaint since 14.07.2021 (complain no. [protected]),[protected],[protected] and[protected], till date no one has attended and repaired the fault. Every time without repairing the defect the complaint is closed. We have been always told that the complaint is lodged on high priority and responsibility is given to P.S.Enterprises, Guwahati or some other agencies....

I bought 2 Kent purifiers. One in my native Bhubaneswar and another in my Work place Kolkata. To my surprise, when I requested service engineer to service my Kent in Bhubaneswar found that small cockroaches were floating inside the tank. He suggested that to buy an external iron/sediment filter to stop cockroaches and we did that and forgot about that episode. Last month I visited to my work place Kolkata and due to lockdown we did not use...

Water not comming...

Incompetent Service
I bought a Kent Maxx 11013 iv+uf purifier in October 2020 since we were getting Municipal supply. However, the filters got clogged by nine months and the Kent service sent a person who replaced all three filters on 28 July and charged me for all including the UF membrane warranties for one year. While cleaning the machine, he damaged the overflow mechanism and replaced it with an old one and left but that didn’t...

Smell in water...

KENT MAXX KR[protected] got uprooted from its place and fell on the kitchen floor and the back outer body got drastically damaged. The product is currently under the warranty period and yet the service guys are refusing for the replacement because the outer body parts are not under the warranty .
I’m very much disappointed with the company the product is still on its 11 months and now we are to face this kind of issue. This problem...

Kent Electric Kettle 1.8 L auto cut switch jammed causing auto cut not turning off due to overheating can cause a lot of trouble...

Kent Electric Kettle 1.8 L auto cut switch jammed causing auto cut not turning off due to overheating can cause a lot of troubles....

We have a very bad experience with kent customer service. We purchase kent last year during the peak of pandemic. Helped technician not to visit our home and installed ourselves by his directives. Now when I called customer service for servicing the same and making it wall Mount .We are being asked to pay 300 rs as its more than a year. As its 1st Installation visit we oppose to pay the charges for installation. Along with installation we...