Nykaa.com Complaints & Reviews

On the 9th of September 2023, I placed an order with Nykaa (order no.NYK-[protected]) for Cadiveu Anti Frizz Shampoo, O3 Cream, and Vaseline Lotion worth ₹3617. I received the package on 15th of September but it did not contain any of the above products instead they had delivered some mamaearth products worth much less. I raised a return request along with pictures of the wrong items but my request was rejected. I contacted the customer...

Hi,

I haven't received item yet. Order was dispatched on 25th July 2023.
Till order not received.can you confirm when I get my order....

Order NYK[protected]. Guys don't buy health supplements from Nykaa. I ordered Beautywise Collagen powder and i received a counterfeit item. The container was half empty and the packaging is a copy of the original. I always buy directly from beautywise website or Kaya skin clinic store. This time I got from Nykaa and it was fake.I have raised a complaint and asked for refund for which there is no reply. Don't eat the powder...

Empty box without item delivered
Prepaid...

On the 5th of May, I made a purchase of over 35 products from Nykaa, with the expectation that your renowned service and high-quality offerings would enhance my shopping experience. However, circumstances have changed, and I no longer require five products from the total items. Consequently, I promptly raised a return request through the Nykaa app on the 11th of May. To my utter dismay, on the 14th of May, I received an outright rejection...

Hi! I ordered a few products on 6th May. Till now, I have not received the products. No delivery attempt has been made. I have given a new address for delivery but still, no delivery is done. I have been contacting them for the past 4-5 days but in vain. No solution has been provided. I am thoroughly disappointed in the customer care services. I have been contacting through chat, helpline and emails but my products have not been delivered...

Dear Team,

Ticket No:[protected]
Order ID: NYK[protected].

The product that arrived to me few days ago but one product Faces Canada compact is completely broken. I want to exchange that product but Nykaa app is so slow it was delivered few days ago, the app is still not showing delivered. And there is no return option.
I have complained about this several times via email and phone calls...

Order ID: NYK[protected]
Order Date: Thursday, 27th Apr 2023
Delivery Partner: Delhivery
AWB number: [protected]

It’s been days since I placed the order. It was supposed to be delivered earlier according to the delivery estimate. It reached the destination yet no attempts of delivery were made. Waited a few days and contacted Nykaa. I was assured of delivery on priority. No attempts were made....

Not happy with the delivery, placed an order on[protected], not received the parcel yet. Unsatisfactory experience in shopping with nykaa, you should make sure that delivery should be done according to the commitment.
Again i have received a message regarding the courier service unable to contact me, but i didn't get any call from any courier service.
Totally disappointed....

I have ordered a Huda beauty pallet. But when i opened the parcel the pallet was a but used. As soon i saw the pallet is used i applied for return.. but today when i saw my retur request was rejected for genuine reason i talked to customer service..they denied to help me.. i have a huge amount I can’t loose my money.. i want my refund.....

It has been twice in this week, I had ordered for products. The order was successful and I got a message that the items have been dispatched and will be delivered in 2-3 days. After 2 days i receive a message that the product cannot be delivered.

This order was very urgent. please look into the matter....

I had received the product with broken seal and they rejected the request...

I purchased bio oil from nykaa. I already used 2 bottles, this was my 3rd one. So i know how is the original product. I was late to claim return/refund. When i submit the feedback about duplicacy then they didnt show that feedback on their app. Then i mail at customer care, they just gave copy paste reply that your timeline for return or refund is crossed. Then i said why not you people showing my fedback on your website. They didn't replied...

This is regarding order no NYK[protected]. I have raised a return request from Nykaa as the products were not as shown on the website. So I have placed a return request. Nykaa has rejected my return request after 4 days. This is sheer fraud. I want to raise a complaint against Nykaa.com . I want my money back it about 8040 rupees...

I placed and order with Nykaa on 2nd April 2023. Next day i got an update that it will be delivered on 3rd APR and the order was out for delivery. I waited for an entire day and then called the delivery agent but his phone was not connecting, i tried contacting him thrice but no response. The next morning i got a message that the delivery failed because the agent was not able to contact me, but i never got a call in the first place. Then...

They are fraud. My order number is NYK[protected] I've raised return request on 9th and it's 21 march. Still not resolved...

This is regarding my order no, NYK[protected] from Nykaa Beauty, I cancelled the order on 13Mar23, however my refund has still not been processed,

I have been receiving Nykaa system generated calls to cancel my order everyday since 13Mar23 even after I selected response to cancel the order.

As per the app and customer service, once the items reach warehouse, refund will be processed, however the order...

I have ordered 7 items from Nykaa App worth of RS 2024.97 (pre-paid order) on 25th Feb 2023, its been 20 days they have not delivered my parcel.

I have raise several concerns and wrote emails for support but no help given.

1. we have no option to cancel the products from consumers end.
2. after requesting several times they did not even provide the number of delivery agent.
3. we cant reach to them...

@nykaafashion @falguninayar
I had ordered a bag from Nykaa fashion app 4 days ago i.e on 10 March and I couldn’t see the order in orders section. I wanted it to cancel right away but their customer care wasn’t available since it was after 7 pm. I have been talking to their customer care since 4 days now and they said they can’t cancel it since it’s already left the warehouse. They kept telling refuse the delivery attempt for...

I ordered an American Eagle White solid mom jeans for waist 30 on Nykaa Fashion via order ID NYK[protected] on 5th March, 2023 but I got 31 waist size delivered on the 10th March, 2023 and I raised a return request within half an hour of receiving the product on the Nykaa app and uploaded images of the incorrect waist size delivered but my return request was rejected and when I called customer care team, they said an investigation has...