OneAssist Consumer Solutions Complaints & Reviews

Date of Incident : 02.03.2023

I didn't activate One Assist services, without my knowledge Rs 2199 amount was debited.

I was Depressed because of it, so please refund my Rs 2199 amount....

I purchased insurance worth 5500 in march 2021 and then after no claim for one year, again extended service for one year with same amount . so in total i have paid one assist 11000 for my device .. few days back when my device accidentally got damaged, i raised the claim and device was picked up.but they diagnosed it for repair of 15500 whereas i know that device was damaged beyond that, battery need replacement and audio is not working ....

Hello
I Received SMS from AXIS BANK that RS-1399/- has been deducted from my debit card for ONE ASSIST SERVICES without my permission. I didn't get any mail from one assist ever regarding any service nor have I added my bank details there. This type o[censored]se of my card by the company is really a criminal act.

Please deactivate my service or whatsoever and refund my money ASAP
date of incident : 17:41hrs. 30 Jan...

Today Rs 1399 has been debited from axis bank account saying one assist services. I have never even registered for one assist nor have I ever added bank details to one assist.

Please kindly refund my account as I am a student and this much money being debited without my permission is not a joke. If the refund is not done quickly I may have to go to higher authority....

I bought Apple Macbook Air M1 on 11th March 2022 along with One Assist Insurance amounting to Rs. 3199/- for one year insurance of physical damage.
My device got damaged due to unforseen reason and requested the company to claim insurance in the end of September 2022. The process of verification of documentation took 1 month and after so long, they gave the feedback as "We regret to inform you that your claim request number 17030195...

Purchased Orient make water geyser from Flipkart in Nov2020. Orient gave 2 years comprehensive warranty and 5 years warranty on water tank. One assist also was offfering one year extended warranty on replication basis of 2 years OEM warranty that means one assist need to attend and make my geyser functional for third year.

When I lodged the complaint they denied to coordinate and arrange all the parts including water storage...

I have purchase a laptop with one assist " complete laptop protection "
on 11 jan-2023 my laptop got damage and I file a complaint with one assist for repair wide complain no 18752807 .

I got a call from their customer care and he asked to submit all the document . after that i was inform that they can not process my claim as broken reason not described .

I have escalate matter then again got call and...

Wanted to raise issue with regards to the BER - Beyond Economical Repair of MI TV. Had taken Home Assist Plan in Oct 2022 for 1 Yr Comprehensive AMC Cover amount 40, 000 plan covered till Oct 2023.

Cust ID:19820019/ Mem ID:[protected]/SR#18070043
Claim Number SR#18070043

The plan was in effect and had raised a service call on 1st Dec 2022, subsequently they arranged a technician who visited and after few...

On 15th of December, 2022 an amount of 2199 INR was debited from my Axis bank account in regards to a insurance policy related to One Assist, I am not sure about what this service entails, and im not interested in availing its services. In spite of trying to contact One Assist thorough the phone numbers listed on the website - I have received no reply.
I would like to cancel my current plan and get a refund for the amount debited....

With utter Disappointment & Frustration, I am utterly shocked to see how OneAssist have been handling insurance claim by depriving by paying only part payment of Rs 24000/- against my insurance protection plan of 70K-80 K, reasoning beyond economic repair (BER) which is extremely unfair & unlawful.

On Dec10, I met an accident on the road & the mobile got thrown away when a car hit me from my back. I got injuries on my bodies....

Ref :Apple iPhone 13, Blue, 128 GB, Insurance valid from Jan 26-2022 to Jan 25-2023 Service Request no[protected]

With utter Disappointment & Frustration, I am utterly shocked to see how OneAssist have been handling insurance claim by depriving by paying only part payment of Rs 24000/- against my insurance protection plan of 70K-80 K, reasoning beyond economic repair (BER) which is extremely unfair & unlawful. Hence this communication...

I ordered IFFALCON 43INCH 4K LED TV on Flipkart ON 27/09/2022 also buy one assist Complete Appliance Protection plan. my plan activate on 5/10/22.
my LED got accidentally damaged on 21/11/22 and I raise a service request. and my service request accepts by them after a couple of tries.

After 2 days Service expert Mr.Shabbir Shaikh_OA ([protected]) call me to send an LED picture and I send him my led picture throw WhatsApp.br...

I booked my service request ID18307800 on 14dec22for Repair of my washing Machine but service request rejected on16Dec without any resolvation, as it was asked 5500/for repair of drum .
I got home assist plan on 26th Nov 2022 At Vasundhara Ghaziabad district by your Agent Mr Sarvar who made my telephonic conversation with his senior with the assurance that all is covered in this plan excluded plastic body.At that time my washing machine...

I ordered VU GLO LED TV in Flipkart, i recieved the Product servie excutive done installation, after 10 days the TV in not working, then I raised a complaint in VU TV COSTOMER CARE, then the service engineer visited and found that tha pannel is physically damaged, I taken a policy COMPLETE DAMAGE PROTECTION PLAN IN ONE ASSIST and he suggested to contact to insurance team.in this regard I raised a service request number is 17789339.
Then...

I bought a 40inch Kodak tv from Flipkart with 3 year extended warranty and complete protection plan of 1299/- my tv display damaged by accident.now one assist company is not repairing my or refund my amount. Company agent not visited a my place for repair and ask me on phone that your tv is not under claim condition...

I have raised a claim last Friday (Nov 25) as my device's wifi was not working without any accident and I want to get it repaired as well as replace the screen which has a scratch.They are calling me 2-4 times a day without making any progress in claim since today where as one assist portal says it can take 48 hours maximum to get it approved.Why oneassist is lying and frauding customer? Last time also they have asked for 18k from my pocket...

I had been following up with One Assist team since last one month and every time they only provide assurance to revert back in 48hr. It's been month without any resolution to simple request.
SR Number:17437488
Membership ID - [protected]...

My Axis account is debited with 2, 199/- and it says it says regarding One Assist services. I didn't opt for any service. I got a call from [protected] they explained some benefits which I have on my card. But then they didn't inform about anything about the charges or opting for the services. I don't want any one Assist services. I need a complete refund of 2, 199/- which was debited....

Still, my problem is not resolved. I called your customer care and mailed from last 01 month but still no one gave a proper answer and resolved my problem.

whenever i login in one assist app for to book service but it shows you have no active service.

I have been facing a cooler problem issue from last month but still one assist team is not interested in giving a proper response and has not yet sent a technical...

I got my Google pixel 7 pro from Flipkart on 15th October along with a free screen protection insurance from Oneassist and the phone had an unfortunate fall because of its slippery design and the back glass shattered in 2 days. I got in touch with Oneassist on 17th October and did all the documents verification after which my phone was picked up by 20th October. They did all the approvals and everything and only then picked up mug phone but...