Pepperfry Complaints & Reviews

Date : 01/06/2020
After I purchased the pepperfry order today for a chair and a table, i noticed that the details are totally missing in the invoice that came as attachment in the order confirmation email. Only the Assembly, Processing and Delivery fees were part of the invoice, but the actual goods that I purchased were missing in the invoice...

My order was delivered to me on 8th June. I was informed by the delivery guy that the carpenter will be arriving within 24hrs, but still there is no sight of any service guy or help from the company.

I tried to contact the company but there's no response....

Hello, I have ordered an item in pepperfry and returned it due to some reasons, but now the refund has been credited to the pepperfry wallet. And I have sent several emails to the support team, but without resolving the issue they are just confirming that the issue has been resolved.
And please change this policy, that the refund should be credited directly to customer bank account not to the pepperfry wallet. Because for some emergency...

Dear Sir/Madam,

Since from 3 days am facing item delivery issues .. I didn't got any call from your delivery person and in your portal it showing undelivered due to residence and office closed. . since from 1 year I am working from home how come you people updating residence closed .. even I didn't got any single call and message from Your Ecomexpress team or delivery person.

This is unfair service and totally...

Bean Bags sold are of extremely poor quality material. The fabric started peeling and tearing off near the stitches within 3 months as you can see in the attached pics. Reaching out to Pepperfry via the email address to raise complaints did not help either. The response was that they spoke to the manufacturer who said there's no guarantee on the fabric.

That's so ridiculous since they are telling customers that the fabric can...

I complain on Pepperfry against order no[protected] about
(1) Color mismatch
(2) Use of MDF in "Solid wood study table" https://www.pepperfry.com/aura-study-table-in-provincial-teak-finish-by-woodsworth-1620923.html?from=vip_...⇄
I followed and by sharing pictures with Ms Arrzoo (To whom my ticket assigned) for more than 10days and get back to me that there is no colour...

I complain about the "Aura Solid Wood Study Table in Provincial Teak Finish" Link is --https://www.pepperfry.com/aura-study-table-in-provincial-teak-finish-by-woodsworth-1620923.html?from=vip_...⇄
(1) Colour mismatch
(2) Use of MDF in the "Solid wood study table".

After 10 days of follow up, she said no mismatch in colour and by sharing picture with Ms Aarzoo,...

I Had Placed Order on Pepperfry.com in Feb for 10 pepperfry products, out of which 3 Products Were Delivered Faulty. The Wall clock Was Totally Rusted!! Its Has Been 3 Month, They Took The Item Back But Never Returned Money!

ORDER ID[protected]
Item1: Gold Brass Analog Railway Clock By D'Dass
Item2: Square Wall Mirror By Art Street (2)...

@Pepperfry your return policy is very bad. You are not taking return of the damaged product of order number[protected]...

I have order 2 products and I am unable to get invoice for the same. I have to claim the amount to my organisation. please help...

Damaged product under warranty but there has been no response from the pepperfry team...

Hi Pepperfry,

Am spoken with customer care so many times and not giving positive response and if we are not taken return back. I will raise a complaint in consumer forum and this is not fair and product is quality is showing different and even not touch product and this website is showing different and sending different. This is very very bad and money is not easy to earn. Kindly take immediate action and do the needful. br...

I ordered a solid wooden table on pepperfry for 16000 and it got delivered around a month back. Order ID[protected].

Within 20 days I started seeing the wood breaking cracks on the table from multiple places. I had immediately contacted customer care and asked for a refund or replacement. But they denied and sent a carpenter to fix. Carpenter came and accidentally flipped the table broke the table making it worse. He then...

I have ordered bean last week and they delivered item on time which is really appreciated but unfortunately the item looks bit old and thread has come out in few places due to stitching issue or something else. On top of this when I called customer care they said we will see if all stitches comes out, how can they say which is ridiculous would like to return the item and need refund. Kindly do the needful.
Thanks,
Kishan...

I ordered a gaming chair from pepperfry on 9th of March and the delivery date was 3rd of April now on 20th March I got a mail that my product delivery has been delayed to 9th of April, when I called customer care to either provide the delivery by 3rd of April as it was or just cancel the order,
now they are not doing anything about it and they disconnected the call.
They are saying we will not cancel the order, do consumers...

We have bought 3 seater sofa in December 2020.
The seat of the sofa has been flatten just in 3 months since we bought.
Invoice no.[protected] FN1759272- P-WH 5046
Dt 11/12/20...

Very poor service from pepper fry.

ORDER ID:[protected]

ITEM NAME: Kenzou 2 Door Wardrobe in Wenge Finish - Mintwud By Pepperfry

The product purchased is not designed properly to hold the weight of the unit thereby causing a major accident at my home.

The cupboard easily falls foward when opening. Also the top two racks are not fixed permanently since it can be adjusted . While...

Hi Team,

This is to share my feedback around the order below,
I was being informed several times that there will be a carpenter aligned to get this product assembled, however in the end I was simply denied support. (It says in your description that Carpentar will be aligned.
Your support team is not aware of the product details at all.
This item is shipped with two boxes( 1 with table and 2 with the...

Dear sir, i am rakesh sarkar i made an order from Pepperfry.com, the wardrobs purchasing amount was showing at the time of purchasing rs.6270 . after place order, amount is showing 7720. actually i was purchase though debit card emi option . i chose 18month emi and emi rs 395 per month . now i am worry about my emi's .

please help me

my order no. is[protected]...

I bought above painting from Pepperfry on 4th of Feb. My order number was[protected]. Received the painting approximately a week later. Upon unpacking I noticed the painting was damaged, so wrote to them requesting for a refund. I returned the product to them by the 12th of Feb. I received an email from them on 13th, that the refund is initiated and I would receive it by 23rd of Feb. Today we are 26th of Feb, and I still have not received...