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1win Complaints & Reviews

3.4
Updated: May 14, 2026
Complaints 305
Resolved
208
Unresolved
97
Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍
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1win reviews & complaints page 5

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A
Ava Poli
May 30, 2024
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I’ll give the office 5 stars, a couple of years ago I waited for the payment for 3 days and bombed and bad review dashed off. Finally, they began to hear what people want and do everything not through one place, in 20 minutes money came to the card. Thanks again.
May 30, 2024
Complaint marked as Resolved 
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1win customer support has been notified about the posted complaint.
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    V
    vurkuverzi
    May 28, 2024
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    Resolved

    I won 25 thousand rubles betting on eSports. The website interface is great, but the mobile app keeps crashing. I'm looking forward to improvements.
    May 28, 2024
    Complaint marked as Resolved 
    well
    1win customer support has been notified about the posted complaint.
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      A
      Alex Perra
      May 24, 2024
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      The casino is cool, I can also test a couple of games from 1win. Compared to last year, the list of providers has expanded significantly and there is more choice. I give five stars for the promotions for beginners and for the top support service! They told me everything, I received the maximum bonuses from the first replenishment, and they also gave me goodies for the games.
      May 24, 2024
      Complaint marked as Resolved 
      1win customer support has been notified about the posted complaint.
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        O
        Orlando Black
        May 23, 2024
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        Hi all! The bookmaker is good, there are a lot of games and slots, I was pleased with the bonus, I decided to withdraw 5k as a test, I withdrew without problems through a qiwi wallet
        May 23, 2024
        Complaint marked as Resolved 
        make
        1win customer support has been notified about the posted complaint.
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          P
          PanjabiMC
          May 23, 2024
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          I played for a couple of hours on Books, it didn’t go badly, I raised 7k from 1k. I also brought it out without any problems. I registered for a long time but didn’t play for maybe half a year, the money was there and remained, nothing was missing, I changed my email through support
          May 23, 2024
          Complaint marked as Resolved 
          it ok
          1win customer support has been notified about the posted complaint.
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            D
            Drufer
            May 20, 2024
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            There is everything you need for a comfortable game: a rich line, no limits, there is always a live broadcast. Events in sports describe it as normal not to be lazy. Of course there are bonuses
            May 20, 2024
            Complaint marked as Resolved 
            its ok
            1win customer support has been notified about the posted complaint.
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              D
              Draugras
              May 17, 2024
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              As an online casino, this is a normal company, honest, so there is no shame in recommending it. In the first two weeks I raised 200 hundred greenbacks, now I reach such numbers every week.
              May 17, 2024
              Complaint marked as Resolved 
              well
              1win customer support has been notified about the posted complaint.
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                T
                Trevor Omahyi
                May 15, 2024
                Resolved
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                Resolved

                I've been playing on 1win for six months now, I like the odds. I made several bets on tennis, the last time I won 8, 000 rubles. Unfortunately, there are problems with the mobile application; sometimes it crashes at the most inopportune moment.
                May 15, 2024
                Complaint marked as Resolved 
                ok
                1win customer support has been notified about the posted complaint.
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                  Y
                  Yustub
                  May 13, 2024
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                  Resolved

                  I'm new to betting and feel pretty comfortable starting with 1win thanks to their informative guides. The variety of bets on different sports is impressive. Unfortunately, sometimes there are problems with account authorization, which requires additional time and effort to log in.
                  May 13, 2024
                  Complaint marked as Resolved 
                  compl
                  1win customer support has been notified about the posted complaint.
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                    H
                    Hamida001
                    May 8, 2024
                    May 8, 2024
                    This thread was updated on May 8, 2024
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                    Address: Kupwara

                    Pmnt-786854
                    & second complaint
                    Pmnt-782689
                    1win customer support has been notified about the posted complaint.
                    May 08, 2024
                    Updated by Hamida001                     My two transactions were not credited as the amount was deducted from my account. I made compaint on the customer support. They are making fool as they say to wait 24 hours after 24 hours they said wait for 7 working days.
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                      E
                      Essi Bobby
                      May 8, 2024
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                      Resolved

                      In 1 win, I was given a welcome bonus, which, by the way, I successfully won back. Simple registration, identification is just as easy. You can place both regular bets and express bets. In general, I have no complaints about the office.
                      May 8, 2024
                      Complaint marked as Resolved 
                      well
                      1win customer support has been notified about the posted complaint.
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                        G
                        Goodfight
                        May 6, 2024
                        May 6, 2024
                        This thread was updated on May 6, 2024
                        Resolved
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                        Resolved

                        I want to mention the work of the support staff. I don't know about the others, but my question was resolved within 10 minutes. Due to the lag, the bid was not correctly calculated, I wrote to support, and immediately received a response! The error was corrected, the money fell in full! Thank you for your honesty and the opportunity to earn
                        May 6, 2024
                        Complaint marked as Resolved 
                        mark
                        1win customer support has been notified about the posted complaint.
                        May 06, 2024
                        Updated by Goodfight                         I noticed that 1win has very good coefficients for many unpopular events. I don't know what this is related to, but you can raise it steadily. Now I don't bet on top games at all))
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                          M
                          Mihail Rus
                          May 3, 2024
                          May 6, 2024
                          This thread was updated on May 6, 2024
                          Resolved
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                          Resolved

                          I prefer live here, because everything works stably. In the six months that I've been here, I've already managed to get into a slight plus. All the conclusions were drawn up quickly, all the money is coming, there is nothing to complain about.
                          May 3, 2024
                          Complaint marked as Resolved 
                          complit
                          May 03, 2024
                          Updated by Mihail Rus                           Definitely not the worst office, but in many ways the top one. Convenient application, high fees, fast withdrawal and replenishment, cool social networks
                          May 06, 2024
                          Updated by Mihail Rus                           If you are looking for a legal office with adequate technical support, then you need 1win. Everyone has failures, but here the support goes to meet the client. And not like it happens in other places.
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                            W
                            Wensdays
                            May 2, 2024
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                            Resolved

                            I've been playing at this bookmaker for a little over a year. And without further ado, I will say that for me this company is a real example of reliability. Everything happened by itself, including rebranding. I don't want to paint a lot here, but it will be enough just to compare it with other offices.
                            May 2, 2024
                            Complaint marked as Resolved 
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                              R
                              Restrom
                              Apr 26, 2024
                              Apr 26, 2024
                              This thread was updated on Apr 26, 2024
                              Resolved
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                              Resolved

                              I like to bet live on football and basketball. And sometimes I bet on things I’ve never bet on. The line is very wide, much wider than many other beeches.
                              Apr 26, 2024
                              Complaint marked as Resolved 
                              well
                              Apr 26, 2024
                              Updated by Restrom                               I would like to note a plus that is important to me - this is the interface. The office is designed to the smallest detail and you can hardly get confused in it, as happens in some offices.
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                                F
                                filtave
                                Apr 26, 2024
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                                There is no scam in terms of odds and they are not stupid with payment - for this, respect to you, comrades. Fast registration, instant replenishment and a large selection of eSports and live games events
                                Apr 26, 2024
                                Complaint marked as Resolved 
                                compl
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                                  D
                                  Dreame scout
                                  Apr 24, 2024
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                                  Resolved

                                  Withdrawal of winnings without any difficulties. The only thing that was annoying was the verification process (as in any official office). Not difficult but long. On the other hand, the security service will continue to work, so you don’t have to worry about your money. The line and live are quite full, the odds are normal. For beginners there are promotions with bonuses
                                  Apr 24, 2024
                                  Complaint marked as Resolved 
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                                    Alibull
                                    Apr 23, 2024
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                                    Resolved

                                    Address: dehli

                                    I set the withdrawal to 4600. The application has been processed for 4 hours. I have no doubt that I will get my money, I have already withdrawn it before, but this time it takes longer.
                                    Apr 23, 2024
                                    Complaint marked as Resolved 
                                    I was in a hurry to write a complaint. The money arrived on the bank card 10 minutes after publication) Thank you)
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                                      S
                                      StuartLI
                                      Apr 22, 2024
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                                      Resolved

                                      The bookmaker doesn’t cheat, this is already reliable information. I’ve been posting here for quite a long time, so I can speak calmly. During all this time, there was one time when they calculated it incorrectly, but after correspondence with support they recalculated it correctly.
                                      Apr 22, 2024
                                      Complaint marked as Resolved 
                                      well
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                                        J
                                        jadonDivyanshu
                                        Apr 21, 2024
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                                        On 8th april at 10:18 am, I deposited 20k . Transaction was successful. But money not get credited in my gaming account. So after 3 hours i raised the complaint and share the screenshot. But today is 21st april and they are telling me that they are still waiting for update. It has been 14 days and still they are not able to solve this problem. Even I send them bank statement but they are doing nothing and telling me to wait and wait. And Even I contacted my manager but he is saying the same thing sir wait for update.
                                        below is the attached screenshot of payment . Please solve this as soon as possible.
                                        My account id is : 53946590
                                        1win customer support has been notified about the posted complaint.
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