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1win Complaints & Reviews

3.5
Updated: Apr 12, 2026
Complaints 301
Resolved
208
Unresolved
93
Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍
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1win reviews & complaints page 5

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P
PanjabiMC
May 23, 2024
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I played for a couple of hours on Books, it didn’t go badly, I raised 7k from 1k. I also brought it out without any problems. I registered for a long time but didn’t play for maybe half a year, the money was there and remained, nothing was missing, I changed my email through support
May 23, 2024
Complaint marked as Resolved 
it ok
1win customer support has been notified about the posted complaint.
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    D
    Drufer
    May 20, 2024
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    Resolved

    There is everything you need for a comfortable game: a rich line, no limits, there is always a live broadcast. Events in sports describe it as normal not to be lazy. Of course there are bonuses
    May 20, 2024
    Complaint marked as Resolved 
    its ok
    1win customer support has been notified about the posted complaint.
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      D
      Draugras
      May 17, 2024
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      Resolved

      As an online casino, this is a normal company, honest, so there is no shame in recommending it. In the first two weeks I raised 200 hundred greenbacks, now I reach such numbers every week.
      May 17, 2024
      Complaint marked as Resolved 
      well
      1win customer support has been notified about the posted complaint.
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        T
        Trevor Omahyi
        May 15, 2024
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        Resolved

        I've been playing on 1win for six months now, I like the odds. I made several bets on tennis, the last time I won 8, 000 rubles. Unfortunately, there are problems with the mobile application; sometimes it crashes at the most inopportune moment.
        May 15, 2024
        Complaint marked as Resolved 
        ok
        1win customer support has been notified about the posted complaint.
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          Y
          Yustub
          May 13, 2024
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          Resolved

          I'm new to betting and feel pretty comfortable starting with 1win thanks to their informative guides. The variety of bets on different sports is impressive. Unfortunately, sometimes there are problems with account authorization, which requires additional time and effort to log in.
          May 13, 2024
          Complaint marked as Resolved 
          compl
          1win customer support has been notified about the posted complaint.
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            H
            Hamida001
            May 8, 2024
            May 8, 2024
            This thread was updated on May 8, 2024
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            Address: Kupwara

            Pmnt-786854
            & second complaint
            Pmnt-782689
            1win customer support has been notified about the posted complaint.
            May 08, 2024
            Updated by Hamida001             My two transactions were not credited as the amount was deducted from my account. I made compaint on the customer support. They are making fool as they say to wait 24 hours after 24 hours they said wait for 7 working days.
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              E
              Essi Bobby
              May 8, 2024
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              Resolved

              In 1 win, I was given a welcome bonus, which, by the way, I successfully won back. Simple registration, identification is just as easy. You can place both regular bets and express bets. In general, I have no complaints about the office.
              May 8, 2024
              Complaint marked as Resolved 
              well
              1win customer support has been notified about the posted complaint.
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                G
                Goodfight
                May 6, 2024
                May 6, 2024
                This thread was updated on May 6, 2024
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                Resolved

                I want to mention the work of the support staff. I don't know about the others, but my question was resolved within 10 minutes. Due to the lag, the bid was not correctly calculated, I wrote to support, and immediately received a response! The error was corrected, the money fell in full! Thank you for your honesty and the opportunity to earn
                May 6, 2024
                Complaint marked as Resolved 
                mark
                1win customer support has been notified about the posted complaint.
                May 06, 2024
                Updated by Goodfight                 I noticed that 1win has very good coefficients for many unpopular events. I don't know what this is related to, but you can raise it steadily. Now I don't bet on top games at all))
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                  M
                  Mihail Rus
                  May 3, 2024
                  May 6, 2024
                  This thread was updated on May 6, 2024
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                  Resolved

                  I prefer live here, because everything works stably. In the six months that I've been here, I've already managed to get into a slight plus. All the conclusions were drawn up quickly, all the money is coming, there is nothing to complain about.
                  May 3, 2024
                  Complaint marked as Resolved 
                  complit
                  May 03, 2024
                  Updated by Mihail Rus                   Definitely not the worst office, but in many ways the top one. Convenient application, high fees, fast withdrawal and replenishment, cool social networks
                  May 06, 2024
                  Updated by Mihail Rus                   If you are looking for a legal office with adequate technical support, then you need 1win. Everyone has failures, but here the support goes to meet the client. And not like it happens in other places.
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                    W
                    Wensdays
                    May 2, 2024
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                    Resolved

                    I've been playing at this bookmaker for a little over a year. And without further ado, I will say that for me this company is a real example of reliability. Everything happened by itself, including rebranding. I don't want to paint a lot here, but it will be enough just to compare it with other offices.
                    May 2, 2024
                    Complaint marked as Resolved 
                    mark
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                      R
                      Restrom
                      Apr 26, 2024
                      Apr 26, 2024
                      This thread was updated on Apr 26, 2024
                      Resolved
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                      Resolved

                      I like to bet live on football and basketball. And sometimes I bet on things I’ve never bet on. The line is very wide, much wider than many other beeches.
                      Apr 26, 2024
                      Complaint marked as Resolved 
                      well
                      Apr 26, 2024
                      Updated by Restrom                       I would like to note a plus that is important to me - this is the interface. The office is designed to the smallest detail and you can hardly get confused in it, as happens in some offices.
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                        F
                        filtave
                        Apr 26, 2024
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                        There is no scam in terms of odds and they are not stupid with payment - for this, respect to you, comrades. Fast registration, instant replenishment and a large selection of eSports and live games events
                        Apr 26, 2024
                        Complaint marked as Resolved 
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                          D
                          Dreame scout
                          Apr 24, 2024
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                          Resolved

                          Withdrawal of winnings without any difficulties. The only thing that was annoying was the verification process (as in any official office). Not difficult but long. On the other hand, the security service will continue to work, so you don’t have to worry about your money. The line and live are quite full, the odds are normal. For beginners there are promotions with bonuses
                          Apr 24, 2024
                          Complaint marked as Resolved 
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                            Alibull
                            Apr 23, 2024
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                            Resolved

                            Address: dehli

                            I set the withdrawal to 4600. The application has been processed for 4 hours. I have no doubt that I will get my money, I have already withdrawn it before, but this time it takes longer.
                            Apr 23, 2024
                            Complaint marked as Resolved 
                            I was in a hurry to write a complaint. The money arrived on the bank card 10 minutes after publication) Thank you)
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                              S
                              StuartLI
                              Apr 22, 2024
                              Resolved
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                              Resolved

                              The bookmaker doesn’t cheat, this is already reliable information. I’ve been posting here for quite a long time, so I can speak calmly. During all this time, there was one time when they calculated it incorrectly, but after correspondence with support they recalculated it correctly.
                              Apr 22, 2024
                              Complaint marked as Resolved 
                              well
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                                J
                                jadonDivyanshu
                                Apr 21, 2024
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                                On 8th april at 10:18 am, I deposited 20k . Transaction was successful. But money not get credited in my gaming account. So after 3 hours i raised the complaint and share the screenshot. But today is 21st april and they are telling me that they are still waiting for update. It has been 14 days and still they are not able to solve this problem. Even I send them bank statement but they are doing nothing and telling me to wait and wait. And Even I contacted my manager but he is saying the same thing sir wait for update.
                                below is the attached screenshot of payment . Please solve this as soon as possible.
                                My account id is : 53946590
                                1win customer support has been notified about the posted complaint.
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                                  P
                                  plakli
                                  Apr 15, 2024
                                  Apr 22, 2024
                                  This thread was updated on Apr 22, 2024
                                  Resolved
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                                  Resolved

                                  In terms of conditions, especially for withdrawing money, they are absolutely gorgeous. Few people have such a minimum wage. The withdrawal speed is the same as that of many other popular bookmakers and casinos. From instant to a couple of hours. The casino allows you to win.
                                  Apr 15, 2024
                                  Complaint marked as Resolved 
                                  done
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                                    K
                                    kordabarde
                                    Apr 10, 2024
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                                    Resolved

                                    Sometimes I bet normally. Everything is clear with deposits and withdrawals.
                                    The office inspires confidence in comparison with the previous one. The site does not irritate, they give slots, not like others just to lose money to her.
                                    Apr 10, 2024
                                    Complaint marked as Resolved 
                                    Compl
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                                      N
                                      Nalajati Ganapati
                                      Apr 9, 2024
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                                      Account blocked.I want my money back

                                      My 1win account got blocked.i have 10100 inr in it.i want my money back....
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                                      R
                                      Roberto Carl
                                      Apr 8, 2024
                                      Resolved
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                                      Resolved

                                      It is no coincidence that Bukmeker is in the top, all services work well, I can only suggest expanding the line of events more, for variety.
                                      Apr 8, 2024
                                      Complaint marked as Resolved 
                                      it good
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