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1win Complaints & Reviews

3.4
Updated: May 14, 2026
Complaints 305
Resolved
208
Unresolved
97
Good! 1win values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that 1win step up their efforts to fully resolve all complaints 👍
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1win reviews & complaints page 2

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X
xenaci
Jan 15, 2025
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I tried different types of bets on one wine, and on live I really like that there are no delays. I recently withdrew 2t, the bank was a little slow, but in the end everything came in an hour. In terms of odds, the odds here are also normal, such an average is often higher than that of competitors
Jan 15, 2025
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    A
    Ashli call
    Jan 13, 2025
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    Hello everyone, I’m writing about the fact that there were problems with the withdrawal when I tried to withdraw for the first time, it was probably the longest and longest, the rest then everything was fine. I couldn't solve the problem without support
    1win customer support has been notified about the posted complaint.
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      B
      Billy H
      Dec 27, 2024
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      For live, 1Win really has a good functionality, bets are accepted without delays. I have checked the withdrawal more than once, everything was reliable, although I waited for two hours once, but they always come. The odds may not always be top, but they are often higher than others
      Dec 27, 2024
      Complaint marked as Resolved 
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      1win customer support has been notified about the posted complaint.
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        D
        Dior Dally
        Dec 22, 2024
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        I am glad that I have added such a top app as vanwin token, updates, sweepstakes are often released, and there is activity in general, which means that it is worth waiting for a large drop.
        Dec 22, 2024
        Complaint marked as Resolved 
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        1win customer support has been notified about the posted complaint.
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          D
          Dior Dally
          Dec 13, 2024
          Dec 13, 2024
          This thread was updated on Dec 13, 2024
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          Resolved

          I can't register on the site for an hour, I fill out the entire form, but the next button is not active. I've already filled it out ten times and reloaded the page. Nothing helps. What's the lag? I wrote to the support Marina suggested that I incorrectly filled in one field with data, and therefore the system did not skip further. Thank you for helping me resolve the issue quickly
          Dec 13, 2024
          Complaint marked as Resolved 
          ok
          1win customer support has been notified about the posted complaint.
          Dec 13, 2024
          Updated by Dior Dally           The payment has been frozen at the processing stage and I have been waiting for four hours. Reloading the page does not help. Why can't I withdraw my money? They wrote from the support and explained why there was a delay at this stage of withdrawal, it turns out that they needed to put another check mark. Thank you for promptly helping to resolve the issue. I got the money
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            D
            Duiz Figr
            Dec 3, 2024
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            Hello. I encountered a problem when withdrawing funds. Usually the money comes quickly, but last time I waited almost a day. This is inconvenient, especially when you urgently need money.
            Dec 3, 2024
            Complaint marked as Resolved 
            After talking to support, I managed to withdraw all the funds, the guys work well! Thank you!
            1win customer support has been notified about the posted complaint.
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              A
              August Rib
              Nov 29, 2024
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              Hello. I encountered a problem when withdrawing funds. Usually the money comes quickly, but last time I waited almost a day. This is inconvenient, especially when you urgently need money.
              Nov 29, 2024
              Complaint marked as Resolved 
              After talking to support, I managed to withdraw all the funds, the guys work well! Thank you!
              1win customer support has been notified about the posted complaint.
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                G
                Goleb Ager
                Nov 28, 2024
                Jan 16, 2025
                This thread was updated on Jan 16, 2025
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                Resolved

                I love sports betting, and I found great odds here. I bet on tennis a couple of times and was not disappointed. Withdrawal of money takes a minimum of time, which is very convenient.
                Nov 28, 2024
                Complaint marked as Resolved 
                ok
                1win customer support has been notified about the posted complaint.
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                1 Win, I've been waiting for my withdrawals of December 2024 (R1000, R400 & R3700) but until today no luck. I've been querying with Ferdows Ahmad but still not been resolved. My ID 92225204
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                  L
                  Linda Du
                  Nov 26, 2024
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                  I tried new slots, but so far I’m stuck with the old classics. These fruits are like a good old friend, they always drop something, even if not according to maxbet, but it’s enough for a comforting conclusion.
                  Nov 26, 2024
                  Complaint marked as Resolved 
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                    A
                    Asrtro Nim
                    Nov 25, 2024
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                    Tried a new slot, wanted something fresh. Didn't disappoint! Top graphics, sounds like in the movie. Haven't figured it out yet, but I've already made a conclusion, so I'll definitely come back!
                    Nov 25, 2024
                    Complaint marked as Resolved 
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                    1win customer support has been notified about the posted complaint.
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                      N
                      Neit Dorrrel
                      Nov 25, 2024
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                      Verification took a couple of days. The site is decent, good odds, lots of events. There are no problems with withdrawals at all. Last time I withdrew 3 3 ths to the card in about 40 minutes.
                      Nov 25, 2024
                      Complaint marked as Resolved 
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                      1win customer support has been notified about the posted complaint.
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                        V
                        Veara Polust
                        Nov 24, 2024
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                        At first I thought that they would again bother me with documents, but everything turned out to be simple. Once I confirmed the account, and now the withdrawals are flying like clockwork. My money - the casino is not greedy.
                        Nov 24, 2024
                        Complaint marked as Resolved 
                        done
                        1win customer support has been notified about the posted complaint.
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                          A
                          Alen Raider
                          Nov 20, 2024
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                          Resolved

                          The odds are sometimes lower than those of competitors, but this is offset by bonuses and promotions such as promo codes and express allowances.
                          Nov 20, 2024
                          Complaint marked as Resolved 
                          well ok
                          1win customer support has been notified about the posted complaint.
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                            B
                            Baki Bud
                            Nov 18, 2024
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                            Resolved

                            Las probabilidades a veces son más bajas que las de la competencia, pero esto se compensa con bonos y promociones, como códigos promocionales y recargos por expreso.
                            Nov 18, 2024
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                              T
                              terry Z
                              Nov 13, 2024
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                              Well, people, how I got high from these slots! Scatters fell out almost every spin, bonuses flew one after another! I was catching wilds like crazy, the balance was rising, and the nac turned out to be solid. The volatility is at the level there, the kefs are steep, in short, a complete mess!
                              1win customer support has been notified about the posted complaint.
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                                T
                                terry Z
                                Nov 13, 2024
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                                Guys, I checked out their welcome bonus and no deposit – I did not I made a couple of spins, then caught a couple more free spins. The NB increased, and then the bonuses for the dep were dropped. The voucher, by the way, worked perfectly.
                                1win customer support has been notified about the posted complaint.
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                                  O
                                  Orban trever
                                  Nov 7, 2024
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                                  Resolved

                                  Listen, RTP is normal here! Depp was small, but the slot held me straight, the nac seemed to be stable, and of course, the volatility did not disappoint. I caught a couple of free spins, and the balance immediately went up. The main thing is, without fanaticism and not to merge on the cafes.
                                  Nov 7, 2024
                                  Complaint marked as Resolved 
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                                  1win customer support has been notified about the posted complaint.
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                                    F
                                    Frey Cart
                                    Nov 1, 2024
                                    Nov 1, 2024
                                    This thread was updated on Nov 1, 2024
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                                    Resolved

                                    Registration took about five minutes, but I had to tinker with verification – I sent photos several times. It was a little annoying, but I decided to take a chance and continued to play. Of the nine bets, five went in.
                                    Nov 1, 2024
                                    Complaint marked as Resolved 
                                    ok
                                    1win customer support has been notified about the posted complaint.
                                    Nov 01, 2024
                                    Updated by Frey Cart                                     ok
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                                      D
                                      Delly Fargot
                                      Oct 29, 2024
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                                      Resolved

                                      I regressed for the first time on the promo, threw four cas, played several times, but the bonuses never came. Then I reviewed the videos, started a new acc, threw four k again, and the bonuses flew in half an hour. In short, if the bonuses are delayed, create a new acc, there are bugs, but the bonuses will definitely arrive!
                                      Oct 29, 2024
                                      Complaint marked as Resolved 
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                                      1win customer support has been notified about the posted complaint.
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                                        P
                                        Perri Perri
                                        Oct 28, 2024
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                                        I have a pleasant impression about this office) The first and main advantage is that bets are accepted correctly and quickly. Otherwise: the line is extensive, the keffs are average, and the events are well painted.
                                        Oct 28, 2024
                                        Complaint marked as Resolved 
                                        comp
                                        1win customer support has been notified about the posted complaint.
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