ACT Fibernet — delaying installation

Address:

#94 GNR Garden Gurumurthy Layout Kalyanagar Post Babusapalya Bangalore - 560043, Keerthi Supermarket / CBR Apartments, 560043

Hi team,

This is in regards to the horrible service by act internet services.

I wanted an internet connection & registered myself on thursday i. E on 18/04/2019 & got a call from your rep named sagar in few minutes. He told there was an offer on the day of election & i paid for the same & was told that on saturday i. E on 20/04/2019 guys will be sent for installation.

Those guys came on 20/04/2019 & said that they had to install a main board & they would come on sunday i. E 21/04/2019. It was a festival for me & the whole day we were at home waiting for the technicians, but eventually nobody came nor was there any update by any of your company people.

Later i went to the nearest act office, horamavu branch & they said that my phone was switched off & they could not contact me. My phone was not switched off it was an issue with the airtel network. The manager there said that by eod on tuesday i. E 23/04/2019 or by wednesday they would install it & also mentioned that on tuesday it would rain & they cannot install it at that time.. So what the hell are your people doing during the day when it does not rain??

Till now no response at all. There is one guy called chethan who said my phone was switched off, he is such an irresponsible person in your company who does not pick the call, nor does he calls back.

Everyday i can't tell my brother to take leave for his college & stay at home for ur irresponsible people at your company to come & install it & will ur people come & do my office work?? I want the service installed by today eod & i need a compensation for the delay which delayed my office work.

One last question, if i delay the payment after usage, will u guys keep quite?? Won't u send 100's of messages & email. The same way here.

Contact details:-
Name - alvin
Phone # - [protected]
Email address - [protected]@gmail.com