Aditya Birla Money — activisation of my demat account

Address:

d-2 lajpat nagar-3, New Delhi, Delhi, 110024

Dear sir,

I myself mrs. Asha gupta w/o mr. A r gupta mention here that my husband have been holding a demat account, his demat account client id.[protected]i.in the month of february 2019 we'd given three share transfer request named tcs,
Tata steel,
Hero motocorp.
From our aditya birla demat account to hdfc securities demat account. We had completed all documentation related formalities. After a couple of days later my husband got i'll and had been hospitalised for further treatment. Doctors there described it as patient (Mr. A r gupta) has been suffering from 'brain stroke.'i didn't get time as i have been taken care of my husband and his ongoing treatment in the hospital.
After a few more days i got to know that our share transfer request had not processed due to signature mis-match. I informed to your executive that mr. A r gupta ji not able to sign any paper further due to brain - stroke attack. I asked for what i should do in such type of situation if it came across? I was told to wait and your executive wii let us know? I had received an e-mail from mr. Umesh, dtd.25 may 2019 mentioned to me that our request had rejected citing reasons like customer signature mismatch; non confirmation from the customer and non payment of some outstanding dues (Amount of rupee) from the same customer.
I immediately visited aditya birla office and paid all outstanding dues on my husbands behalf. I was told that my husbands demat a/c had deactivated. There i again asked the whole procedure and what i should do to get it activated.in the may end i got an e-mail mentioned to me the following documents are needed: medical certificate from the hospital; notrised copy for the same;delivery acceptance slip with patient/customer thumb impression; a report of aditya birla officer (Mr. Navneet tomar and mr. Umesh sharma) who'll visit and see himself customer/patient condition at his home.

In the month of june, 2019 i (Mrs. Asha gupta) had submitted all documents in your office i. E adiya birla. After a few more days mr. Navneet tomar and mr. Umesh had visited our home and met with my husband. They took note of my husbands severe condition and took my husband thumb-impression on dp slips too. There after mr. Navneet tomar and mr. Umesh had suggested me some of financial products scheme with higher interest for further investments. I mrs. Asha gupta had explained them that we urgently need some of our funds for my husbands treatment and can't make any investment right now. Thereafter mr navneet tomar and mr. Umesh told me to wait for 10 to 15 days more to get our request processed. After 15days time passed then i called them up ;sometimes they picked my calls and sometimes not. I was very disappointed by their rude behaviour. Whenever they had picked my phone asked for other documents like itr copy,
Attested photo copy of of documents which i had provided them as per their requirement. Suddenly they completely stopped picking my phone calls. They told me that another executive/officer from chenai division would come to our home again to observe patient/customer condition.

I didn't understand their such type of behaviour. My question to you is that why they had asked for other documents (Itr etc.) and why they had asked for attested photocopy of the same documents if i had already submitted the original set of documents in the office.in the month of august when i again called them up to know the status of our request. They had given me another mobile no... Named mr. Satish for any further assistance. Whenever i called up mr. Satish didn't respond to me.

A few days back i personally visited your office and narrated everything that i came across. I was told that mr navneet tomar and mr umesh had submitted a deliberate report just to frame me. They wrote in a report that when they visited mr. Ar gupta's home found that mrs. Asha gupta and her daughter were quarrelling with each other and mr. A r gupta had denied and had not given his consent.

I (Mrs. Asha gupta) got really hurt and completely shattered by this. I don't understand as to why i'm being framed by both of them and why they put allocation on me and my daughter as well. I want to make it clear that when mr. Navneet tomar and mr. Umesh visited our home my daughter was not present there at that point in time.

I would like to draw your kind attention that i'm also a senior citizen (At the age of 80) and a wife of mr. A r gupta need funds for my husband treatment who is currently struggling for life and his condition is very critical. I need your help, guidance and positive attitude towards
Our current situation as i feel very helpless in this situation. I immediately need funds for treatment. Its my husband hard earned money. This has become a burning question of loss of life as i'm being very disappointed with your departments people behaviour.

I urge you once again to visit our home and ascertain the real facts on your own. My husband can 't speak but understands very well.. Helping in the need of hour with s positive attitude help me save my husbands life.

Thanks,

Yours sincerely,