Af Metro Home Appliances — after sales customer service | |||||
We ordered a washing machine on 4/12/18 from a dealer named af metro home appliances situated in bangalore. Samsung washing machine | 6.2 kg The company guaranteed 3 year warrantee on the products. After using it for a month it turned out that the washing machine had a damaged motherboard due to which it stopped functioning and we called them to register a complaint for it and get it repaired asap. The person sent a technician to check the product who showed up after 3 whole weeks. The guy said the motherboard is damaged and took it along with him. Now calling them repeatedly day after day, requesting them to provide their promised service.. The person kept postponing it all over again and later even stopped responding to calls. We assumed that since it was ramzan season, the person might not be available to provide any suitable resolution, we waited patiently and called him a day after eid. We have kept hearing answers and excuses like- "i will be there on satuday" "i will be there on wednesday" "i will be there at 6 pm" "i will be there in 2 hours" "i am on the way, sir.. Coming to your place only" "sir, can you hear the traffic noise, i will be there in 45 minutes, by the maps" "sir, i am not the person, i am his brother.. Yes people say we have same voice..".. And started laughing!! Every single day, they would come up with something absolutely new. Hats off to their creativity. I have no clue with how many customers he is fooling around on a daily.. Hourly basis!! They are merely a bunch of cheaters, all they care is to just sell the product. After sales if the product gets damaged, they don't give a damn. Horrible experience. They deliver damaged products with fake assurance of warranty. But we still keep calling them hoping at least one day we would be serviced or they would return the motherboard that they took away. Today, 7/1/2018, he says - "come to the shop and talk.. As if i would come toh bhot bura hoga phir". This is the level of craziness of dealers - they can now simply threaten anybody!! Desirable resolution for our complaint- 1. We need a complete refund. 2. We need them to take back their product, as it a pure waste #. 3. Repair is not at all asked now. Contact no.: [protected] Complete address: #58, pillanna garden, 3rd stage, 2nd cross, opp. Bilal masjid main gate, arabic college, bangalore-560045 Website: WWW.afhomeappliances.in (Oh.. That's a joke. It is fake.) Was this information helpful? | |||||
 24 Comments | |||||
Comments
hello my dear customers we r here to solve ur problems all with our heart and very happy service so wat i mean to say is as a prop and managing director of metro home appliances i leave a massage to all customers like plz use a professional language and not to abuse a executive and please be polite till ur problem is solve and this is seconds product their will be some problem in product but this is not the way u speak with our management and all this customers has commented hear there problems r solved and just to spoil the name of our company .
please my dear customers dont do this and be polite there can be problem in product we will solve it insha allah
thank you
REGARDS
A.F.METRO HOME APPLIANCES
M D- MOHAMMED
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please my dear customers dont do this and be polite there can be problem in product we will solve it insha allah
thank you
REGARDS
A.F.METRO HOME APPLIANCES
M D- MOHAMMED
Bunny003's reply, Sep 1, 2018
Stop cheating your customers.Its our hard earned money that you people are scamming.
Also please learn some english as what you have written no one will be able to understand.
A request that if you have faith in all your products that you can give a warranty of 3yrs then please take all your world class products back and keep them and refund all of our money.
Thanks.
Also please learn some english as what you have written no one will be able to understand.
A request that if you have faith in all your products that you can give a warranty of 3yrs then please take all your world class products back and keep them and refund all of our money.
Thanks.
wasimshaikh1217's reply, Dec 15, 2018
I’m following up since 15 days n your not answering my call ..how much more polite u except us to be..it’s frustrating even after paying we can’t use the appliance it’s is just a piece of thrash kept outside our door for which we have paid 4-5 k..please do something about it ..it’s a request once again
Prerna Gore's reply, Dec 17, 2018
Sir we can talk to you only if you receive our phone calls
same thing happend with us... and also to a whole bunch of other people which is visble in google reviews of their shop. these guys are thugs and use abusive language and put the blame o[censored] for using abusive languange, bunch of frauds. hope thier business come crashing down with all the complaints against them. these ppl should be taught a lesson.
I purchased a washing machine via the ad posted in OLX, happened same with me and all i got in return is a warning that "come to shop and talk" and all the local abuses on phn calls.
All i need is a refund and they can take their ### back.
They promise 3yrs warranty and also a 7days repair gurantee, i guess their 7 days are infinite and will never end.
A HUGE REQUEST TO EVERY HIGHER AUTHORITY TO BRING THEM DOWN FOR GOOD, SO THAT THEY CANT SCAM ANYMORE.
All i need is a refund and they can take their ### back.
They promise 3yrs warranty and also a 7days repair gurantee, i guess their 7 days are infinite and will never end.
A HUGE REQUEST TO EVERY HIGHER AUTHORITY TO BRING THEM DOWN FOR GOOD, SO THAT THEY CANT SCAM ANYMORE.
I bought a washing machine from these guys in August. It never worked. They didn't send any technician for checking this for a month even after calling them daily. I request the authorities to please look into this asap so that they don't do this with any other consumer and have them pay the full refund with interest to all the complainants.
Same happened to me too.. Bought a fridge, never worked. One person came to see after a week, took board and said will come in 2 days. 2 months passed no one has come yet. Even went to shop twice, they talk like ###.. It was like they were indirectly saying do whatever you want we will not do any service once we sell the machine.I wish I had read these reviews about these frauds before buying.
@neu they are scam stars.
They sold me a broken, not working fridge day before yesterday. Ie on 7th .
Let us sue them together . This has to end, they have said they will replace my fridge but they are not picking up my call they have switched off there cell maybe working with alternate number .
I have ample evidence to sue them . Are you ready ?
Consumer forum please take this company into account.
They sold me a broken, not working fridge day before yesterday. Ie on 7th .
Let us sue them together . This has to end, they have said they will replace my fridge but they are not picking up my call they have switched off there cell maybe working with alternate number .
I have ample evidence to sue them . Are you ready ?
Consumer forum please take this company into account.
Sharon Fernandez Sequeira's reply, Jun 3, 2019
Gosh what happened, i am in the same situation. What to do?
I’m following up since 15 days now...machine is not working since 15 days tired of following up n calling everyday ..I’m filling a police complaint dealer name is Usman and technician is vijay..made lot or promises before selling and now they don’t pick up call..
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Samyak Srivastava's reply, Apr 17, 2019
Did you got any solution as they have cheated me also.
I m following up with them from last 2 month
I m following up with them from last 2 month
Same thing happened to us.. Can we sue them
neu's reply, Jan 1, 2019
Yes Prerna, you can file an FIR complaint of Offence under Section 415 & 420 (Cheating) of the I.P.C.against Mohammad/Shop owner.Then once you have FIR you can send a legal notice to mohammad/ any one handling the shop. Once you have all the documents you can proceed with the case.
Please everyone provide a review on google maps citing what happened with you, to make other people/police aware of their scam.
https://www.google.com/search?q=a%20f%20metro&rlz=1C1GCEU_enIN820IN820&oq=a+f+metro&aq...⇄ 77612858, 10184&tbm=lcl&rldimm=[protected]&ved=2ahUKEwixsvyxtszfAhXWfCsKHZrDAt...⇄ lf:1, lf_ui:10#rlfi=hd:;si:[protected];mv:!1m2!1d13.[protected]!2d77.7109248!2m2!1d12....⇄ lf:1, lf_ui:10
https://www.google.com/search?q=a%20f%20metro&rlz=1C1GCEU_enIN820IN820&oq=a+f+metro&aq...⇄ 77612858, 10184&tbm=lcl&rldimm=[protected]&ved=2ahUKEwixsvyxtszfAhXWfCsKHZrDAt...⇄ lf:1, lf_ui:10#rlfi=hd:;si:[protected];mv:!1m2!1d13.[protected]!2d77.7109248!2m2!1d12....⇄ lf:1, lf_ui:10
https://www.google.com/maps/place/A+f+metro+home+appliances/@13.0114937, 77.6144777, 17z/data=!3m1!4b1!4m5!3m4!1s0x3bae17fd761974a1:0x2328fd3116d528d0!8m2!3d13.01149...⇄
Poulomi Kundu's reply, Nov 12, 2019
We can post bad reviews and complaints in OLX as well. So that they can be out of OLX.
This guys are A rated certified cheats and frauds. They give all kinds of promises and assurances to sell their defective product but after delivery they simply stop returning calls in case of a defect. We are filing an FIR in their names and numbers and also in the name of AF Metro Appliance. Let the police and law take care of these goons.
Samyak Srivastava's reply, Apr 17, 2019
Did you got any solution as they have cheated me also.
I m following up with them from last 2 month
I m following up with them from last 2 month
Af Metro Home Appliances-
The Cheaters, I bought a fridge just 2 days back. The delivery guy informed not to turn on the fridge for 3 hours and after 3 hours when I try to turn it on the fridge is not working. When I tried to report the same now noone receives the call.
These people just scam and sell waste products.
They claim to give 3 years warranty when they do not even respond after they deliver the junk products.
Do not buy anything from these cheaters
The Cheaters, I bought a fridge just 2 days back. The delivery guy informed not to turn on the fridge for 3 hours and after 3 hours when I try to turn it on the fridge is not working. When I tried to report the same now noone receives the call.
These people just scam and sell waste products.
They claim to give 3 years warranty when they do not even respond after they deliver the junk products.
Do not buy anything from these cheaters
It happened with me as well. Its my hard earned ad i will not let it go so easily.
Af Metro Home Appliances
The Cheaters
These people just scam and sell waste products.
They claim to give 3 years warranty when they do not even respond after they deliver the junk products.
Do not buy anything from these cheaters
The Cheaters
These people just scam and sell waste products.
They claim to give 3 years warranty when they do not even respond after they deliver the junk products.
Do not buy anything from these cheaters
Same happened with me. Their business is to cheat and loot people hard earned money. I bought a fridge. They delivered a waste product. Now just fooling by saying they will replace or repair. They don't respond or pick up phone. Simple fraud people they are.
Iam totally statisfied with there product, if there is any minor or major problem they immediately response and solve our problems thanks mujeeb sir..i recommand my other friends too once again thank alot sir.😊
I'm happy with quality products they deliver to our home, that too free home delivery with the reasonable price thank you sir ..
My father has bought a LG refrigator 5 years ago. It has a osum look with maroon colour and flowery degin. In this refrigator we kept our vegetables, fruits, milk, chocolates, ect which remains fresh for longer time. Thnks for service provided sir
Contact Information
Bangalore North, Karnataka
India
India
www.afhomeappliances.in
File a Complaint
Happened same with us.We have been looted by bunch of cheaters with the same story.Now they abuse us if we call them and if we threaten them to file a complaint in consumer forum they laugh and say you can do as you wish to.